In August, we bought * sets (* each) of Wing Dining Chairs at Macy's.com. When they arr...

GetHuman-rpreitz's customer service issue with Macy's from October 2018

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The issue in GetHuman-rpreitz's own words
In August, we bought * sets (* each) of Wing Dining Chairs at Macy's.com. When they arrived and we unpacked them, every chair back and seat had black marks on cream colored fabric. I called Macy's, and they sent out * more pair to see if it would be better. This pair had black marks too. We hired a professional cleaner to clean them. The black marks came back. We had them cleaned again. Now they are OK. It cost me $***.** twice. I would like Macy's to refund me the $*** I spent on cleaning the chairs.
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Macy's

Customer service issue
Reported by GetHuman-rpreitz
Oct 12th, 2018 - 2 mons ago
I have an issue with Macy's too
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Seen by 6 customers so far
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GetHuman-rpreitz started working on this issue
Oct 12th 7:38pm