Purchased diamond ring from Macys in ****. Had also purchased worry-free plan. During...

GetHuman1332422's customer service issue with Macy's from October 2018

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The issue in GetHuman1332422's own words
Purchased diamond ring from Macys in ****. Had also purchased worry-free plan. During the three years on the plan I had to have the diamonds replaced four times. I was then told I couldn't extend the plan. Since then I have had diamonds replaced four more times. I love this ring. Do you have any suggestions on how I can handle this? This ring is an eternity ring with small diamonds all around in sets of four. It is extremely beautiful. I don't know if you still sell it but I would be very interested in knowing if anyone else has had this problem.
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Macy's

Customer service issue
Reported by GetHuman1332422
Oct 12th, 2018 - 9d ago
I have an issue with Macy's too
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Seen by 2 customers so far
Similar issue to 689 others
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Timeline
GetHuman1332422 started working on this issue
Oct 12th 3:05pm