Hello. Made an online purchase yesterday *******. Order ***********. Macy's charged...

GetHuman-agnesri's customer service issue with Macy's from September 2018

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The issue in GetHuman-agnesri's own words
Hello. Made an online purchase yesterday *******. Order ***********. Macy's charged my Visa account * times to an encumbrance amount of $***.**. Can't use my credit card account for anything else. I spoke with your customer service rep who just wasn't getting it. I want you to unencumber the excess $***. you have on hold on my account. He wanted the telephone number to my bank to have a conference call. Totally absurd , if you ask me.
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Macy's

Customer service issue
Reported by GetHuman-agnesri
Sep 21st, 2018 - 6 mons ago
I have an issue with Macy's too
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Seen by 4 customers so far
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GetHuman-agnesri started working on this issue
Sep 21st, 2018 4:08pm