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Macy's Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Macy's.

Where Can I Find My Macy's Account Number? Locating a Macy's account number involves a specific method intended to help customers find their information quickly. Whether you... Read more

How Do I Find Cyber Monday Deals for Macy's? With Macy's Cyber Monday deals, you can get significant prices slashed down on top brands. Additionally, you can also check out for... Read more

How Do I Contact Customer Support for Macy's About a Fraudulent Charge? It is indeed rather difficult to escape the advances of fraudsters who seek to defraud you of your money and goods, but there are ways... Read more

How Do I Buy a Gift Card from Macy's? Macy's has long been a favored retailer in the United States, and a Macy's gift card is a great way to get what you want or give someone... Read more

How Do I Return an Item to Macy's from Their Black Friday Sale? This article describes how to return an item or items bought at Macy's Black Friday sale. It gives instructions for making the return... Read more

How Do I Make an Order for the Macy’s Cyber Monday Event? You can also get Macy's gift coupons that will save you an extra penny. You also get a percentage off when signing up for emails to... Read more

Does Macy's Pay for Shipping on Returns or Exchanges? If you are not satisfied with an order, you purchased from Macy's online store, you can return it for free as long as you have a free... Read more

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Click below to show 22 more questions, answers, and complete guides to common Macy's customer support problems.

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Recent reasons customers contacted Macy's:

My account ending in **** is current, but I keep getting calls that it is pass due. I d...

A refund amount that I requested for Order *********** was not applied correctly. They...

I'm looking for a coat in stock at the willlowbrook wayne, nj macy's.

I went to Macy's out Towson Town Center and was embarrassed they are not able to find a...

I never received my order from USPS they said it was received to sender and I ordered o...

Macy's phone associate stole my e-gift card information when I ordered by phone, and I...

Question about a return on a suit that I got and other items I got with the suit

There is a Cecelia brand pink marked sweater the color is called cereal. I love it. But...

Never received a card or information after applying. Now getting v*m saying my account...

Women’s London Fog walker coat Web ID ********: is it a heavy coat or med to light weig...

Need assistance for a refund

My girlfriend brought a coat that was on sale for *** Dollars d got it discount *** but...

I need to speak with a Macy’s customer service employee regarding a late payment made y...

Nothing is wrong I just need the QR code emailed to me again. Order number *****-*****

Macy's sent me an empty package. The ring I ordered was missing. The only thing in ther...

Help me with my issue

Does GetHuman work with Macy's?

GetHuman does not work with Macy's's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Macy's at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Macy's's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!