Macys customer , been ordering , mostly Frango mints, with never a problem, until this...

GetHuman-hysister's customer service issue with Macy's from July 2018

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The issue in GetHuman-hysister's own words
Macys customer , been ordering , mostly Frango mints, with never a problem, until this year. One order , this very warm spring, temps high **s, when took out of mailbox, thought, ohoh, but no! Now every order after has come melted to one side. I sent pics of each, was refunded or attempt replace. * orders sent in plastic envelope! Now after waiting one month, still no candy. Was told , send back, yet again, so, they could send replace. Im not macys, but, it would be cost effective and great customer relations, which is sorely lacking. Ive asked that my candy, be sent in appropriate packaging, as this is the definition of insanity itself! Resending same way expecting different result? Ive ordered your cheesecake, which for myself , spendy, came in box, not envelope, with styrofoam, cold pack,no issues. Why cant a customer expect the same attention to its famous candies? As many times its been resent etc, plus cost of unedible product, extra shiping costs, why wouldnt you send right first time? Im a cancer patient, disabled, cant drive to pick up, and each time, told, they will resend, no control over how shipped? Is there no resove to this? Thank you, RoseannmSeymour , laurelville ohio. **********
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Macy's

Customer service issue
Reported by GetHuman-hysister
Jul 3rd, 2018 - a yr ago
I have an issue with Macy's too
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Seen by 7 customers so far
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Timeline
GetHuman-hysister started working on this issue
Jul 3rd, 2018 5:50pm
GetHuman-hysister indicated the issue is not fixed yet.
Jul 4th, 2018 10:00pm
GetHuman-hysister indicated the issue is not fixed yet.
Jul 4th, 2018 10:03pm