This has been a complete and total nightmare. We very frequently shop in your stores an...

GetHuman838906's customer service issue with Macy's from July 2018

3 views
 | 
329 similar
 | 
0 following
Help with my Macy's issue
Next: our robot will wait on hold for GetHuman838906 to get a Macy's rep on the line!
Always use the GetHuman Phone tocall Macy's. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman838906 may need:
Order number, Billing address, Email address on the account, and Name on the order
The issue in GetHuman838906's own words
This has been a complete and total nightmare. We very frequently shop in your stores and are very brand loyal. My husband was opening an account to purchase me a handbag for my **nd birthday and our **th wedding anniversary and so we called last week for advice and help seeing that there was a promotion in the email that I received for **% off what would become his first order if he subscribe to the text messaging. We could not get any of the website to work and it just kept revolving and restarting and the chat did not work and so finally we called and I told him let's not be afraid to call because years ago when I set up my account and ordered a handbag it was a different promotion Plus at **% executive promotion for staying in our hotel. We are on a tight budget and I have heart and kidney failure and I retired without resources but it is our **th anniversary and my birthday so he thought he would do it. We called and the lady on speakerphone help me to select a hand back and then said I would have absolutely no trouble because it applies to this handbag. We concluded the call and my husband put in ***-***-**** at the place on the ad that said to sign up for text but did not receive any response. We called back and a lady told me just press the send button and enter it and order and it would be reflected not as a coupon but is **% off of his first order. He kept waiting and waiting for a text confirmation and waiting to see that promo code or anything but it never happened but we did it in good faith. This morning we called and a man who could barely speak English kept was on the phone for over an hour and said he didn't understand anything we were talking about there's no such promo code or promotion ever that he would put me through to a department with my husband that was definitely open and he hung up because he knew after he connected me he did not stay on the line to be sure and there Not answering because they are only open regular business hours I have nowhere to turn I made at least ** attempts at the email links that just keep revolving and resetting over and over. This is Costas many hours and heartache and hardship.
GetHuman838906 did not yet indicate what Macy's should do to make this right.
I have an issue with Macy's too
How GetHuman838906 fixed the problem
We are waiting for GetHuman838906 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Macy's's attention and get better help faster. Tap below to get started.
Having Macy's issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman838906 fixes it.
This email address isn't valid

Macy's

Customer service issue
Reported by GetHuman838906
Jul 1st, 2018 - a yr ago
I have an issue with Macy's too
Not resolved
Seen by 3 customers so far
Similar issue to 329 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman838906 started working on this issue
Jul 1st, 2018 1:55pm
GetHuman838906 shared this issue with others over email
Jul 1st, 2018 1:55pm