Brought a purse and wallet for a gift. Cut the tags off and wrapped it. When my mom ope...

GetHuman801318's customer service issue with Macy's from June 2018

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The issue in GetHuman801318's own words
Brought a purse and wallet for a gift. Cut the tags off and wrapped it. When my mom opened it and started to put her stuff inside the bag we realized the bag had been returned to macys caused the storage bag was missing and there was a used tube of lipstick and a weight watcher book inside a zipper part. I had my receipt and just wanted to return the items and have my card credited. But the manager at the Northlake mall was rude and uncooperative and said there policy is not to take items that don't have tags.i called customer service and she said she didnt understand why they would not and I had her to even talk to the manager and she did everything she could to help me. But the manager of the store said there policy was no tags no return. All I want is to have my card credit back for the amount of ***.** and return the bag. I'm very disappointed in the macys store. I love shopping at macys but having second thoughts now. We live in hickory and drive all the way to Charlotte just to go to macy..Can you help me. Thank you for taking time out of your day to read my complaint. Hope you have a bless day. Sharon Ellis

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Macy's

Customer service issue
Reported by GetHuman801318
Jun 19th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 290 others
0 customers following this

Timeline

GetHuman801318 started working on this issue
Jun 19th, 2018 10:04pm

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