I bought travel pro luggage from Macy’s for the pass I don’t know five years and my tra...

GetHuman711564's customer service issue with Macy's from May 2018

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The issue in GetHuman711564's own words
I bought travel pro luggage from Macy’s for the pass I don’t know five years and my travel pro has a ** year warranty so one of the pieces of luggage cracked any other piece of luggage strap broke on the inside I brought the boxes that they came in and they have a barcode on the top and I brought are the actual tag that was on the travel pro luggage and I don’t want money I just want to exchange them out I have rheumatoid arthritis so I’m limited on the way I have to drive and being handicap I really needed to just exchange them out at somerset mall and there was a older woman there named Holly And to me she is a very bad sales person she act racist she would not wait on me putting other customers ahead of me This racism at its worst her behavior was negative she really didn’t try to help me I had to sit down on the shelf Until Ms Brenda came and I had to leave the Luggage at the store wait to bring the correct receipt I found one receipt in the car so I’m going to look for the other but both pieces were bought at Macy’s Also if a customer gives you a card credit card or a receipt I give it to you in your hand as a customer the sales representative should give it back to me in my hand and not put it down on the counter that’s disrespectful Macys was my favorite store
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Macy's

Customer service issue
Reported by GetHuman711564
May 23rd, 2018 - 6 mons ago
I have an issue with Macy's too
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Seen by 3 customers so far
Similar issue to 537 others
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GetHuman711564 started working on this issue
May 23rd 5:02pm