My name is lorena Encalada my accaunt is * *************** i been trying to fix matter...

My name is lorena Encalada my accaunt is * *************** i been trying to fix matter since *********** i report my credit card lost my las payment was on ********* for ***.** after that day I noticed my card was missin so I call report so they can cancell my accaunt after that Ireceived statment for ***.** dollars for purchases Idid'nt on that time when card was lost i call again spoke with representative on ********* by name trial he told menot to worrie abaut they going take care of that again i said how come some body still using mi accaunt if I reported missing like i said my last purchases was ********* not in month july so please some one can help me because every time i call they put me in hold or disconeccted and I just received another stament nfor ***.** plus interest tha not my charges I had to close the accaunt because is been very dificullt dealing with this matter and no help please call me my cell * (***) ***-**** thank you.