I've been waiting ** days for this return to be credited to our Macys CC. I ret'd * go...

GetHuman-thebruch's customer service issue with Macy's Credit Card from April 2020

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The issue in GetHuman-thebruch's own words
I've been waiting ** days for this return to be credited to our Macys CC. I ret'd * gowns in one box which was dropped off at UPS ******* at **:**am. Both UPS tracking & Macy's website show the box was delivered to Macy's on Apr.*nd at *:** am and rec'd by someone with the initial "RR". I subsequently had another order with items I needed to return and those items were shipped back *******, rec'd by Macy's ******* and our visa credited ******* so I need to know what is going on with this return. The charges for these * dresses are the only items on this month’s Macys CC bill and the bill is due Apr. **. I shouldn't have to pay for items that I've returned almost * weeks ago. This is the *nd or *rd written request I've sent regarding this matter with no response from anyone. Can someone PLEASE respond? Thanks

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Macy's Credit Card

Customer service issue
Reported by GetHuman-thebruch
Apr 20th, 2020 - 10 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 186 others
0 customers following this

Timeline

GetHuman-thebruch started working on this issue
Apr 20th, 2020 6:35pm