I used a Macys Xmas gift card to make a purchase that was $*.** more than the gift card...

GetHuman3891873's customer service issue with Macy's Credit Card from November 2019

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The issue in GetHuman3891873's own words
I used a Macys Xmas gift card to make a purchase that was $*.** more than the gift card. I put that amount on my Macys credit card ****************. Macys sent a January **** statement to the wrong address. In October I received a letter from a collection agency saying my account balance was $**.**. I called a Macys phone number and they said their records showed their statements had been RETURNED to them. The next day I received a copy of my January **** statement from UPS. I have not been able to get anyone at Macys to tell my they would take my $*.**, they would remove the interest*late charges from my account and they would notify the credit bureaus to remove negative reporting from my account. Please notify me you will see to it that the preceding is taken care of if you want me to continue to be a Macys customer.

GetHuman3891873 did not yet indicate what Macy's Credit Card should do to make this right.

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Macy's Credit Card

Customer service issue
Reported by GetHuman3891873
Nov 6th, 2019 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 368 others
0 customers following this

Timeline

GetHuman3891873 started working on this issue
Nov 6th, 2019 3:25am
GetHuman3891873 indicated the issue is not fixed yet.
Nov 8th, 2019 5:36pm
GetHuman3891873 indicated the issue is not fixed yet.
Nov 8th, 2019 7:51pm
GetHuman3891873 indicated the issue is not fixed yet.
Nov 9th, 2019 5:30am