Hi there! I am a fan of MAC cosmetics from Myanmar. Since my country doesn’t have your...

GetHuman-elisaaur's customer service issue with MacCosmetics.com from January 2019

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The issue in GetHuman-elisaaur's own words
Hi there! I am a fan of MAC cosmetics from Myanmar. Since my country doesn’t have your products, I ordered it from a reseller. *So the question is when the product(lipstick) has arrived, I compared it to my former lipstick(which I know in fact is authentic) and they are different! The most obvious part is it’s weight. So I want to know is a lipstick authentic if the code on its packaging is different from the one on the lipstick case? *The code on the package is : A***The code on the lipstick case is : AB***When I search its barcode on google, they showed its country of origin is USA but wrote so many Chinese letters! **Can you tell me is it fake or not? **Thanks a lot for reading my letter!
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Customer service issue
Reported by GetHuman-elisaaur
Jan 15th, 2019 - 9 mons ago
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Jan 15th 5:52pm