I've Been Receiving The Same Email Error Message Every Day for Five Months.

GetHuman-johnfmar's customer service issue with MSN from March 2019

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The issue in GetHuman-johnfmar's own words
Give MSN permission to access my Gmail account so I could have all my emails in one place. ... Problem Number One**I've been getting the following error message at least once every day since the end of October ****.***Please update your credentials for the account, *****@***.com*It looks like we don't have permission to get email for "*****@***.com"**Account status: The last successful sync was on ********** *:**.** am UTC.**Instructions for fix:*In the classic version of Outlook.com:*- Select the Settings Icon.*- Fix the connected account that's not working... by giving MSN permission to access the accounts' email.**I've followed the above instructions at least ten times now and I still keep getting the error message, "Please update your credentials for the account *****@***.com..." every day.
Interestingly, I received a Gmail alert from Google immediately after I gave MSN permission to access my Gmail account, warning me that my action would allow MSN staff to access my Gmail account. And then it questioned me as to whether I felt I could trust MSN to have all that access to stuff in Gmail. But what's also interesting about this Gmail warning is that Google's intervention confirms that I had in fact given MSN permission to access that account... so why I'm I getting an Error Message telling me I haven't given you permission yet?
Please fix whatever is stuck so you can sync to my Gmail account and I don't have see that same error message every day anymore. Thank you.
I've maintained my MSN account for over ** years now... in spite of the pressure from Google to switch to their Chrome browser.
I've followed your instructions at least ten times now and I still keep getting the error message, "Please update your credentials for the account *****@***.com..." every day.
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Outlook.com Email.
Customer service issue
Reported by GetHuman-johnfmar
Mar 14th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 700 others
0 customers following this

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GetHuman-johnfmar started working on this issue
Mar 14th, 2019 12:19pm

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