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I couldn’t be more irritated. I am trying to pay a bill. My account is is arrears because I had to cancel my card because somebody misused it. I got your virtual agent with a note saying that I could talk to a human. I tried repeatedly and was put through a series of annoying recordings all of which ended with a recording saying we are closed. That was bad enough but there was no indication of what time you might be open and I can really talk to a real human being. PLEASE HELP ME. ALL I WANT TO DO IS PAY MY BILL AND CHANGE MY METHOD OF PAYMENT SO THAT THIS DOESNT HAPPEN AGAIN. IS THAT SO MUCH TO ASK
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