I have had my wifes computer subscribed along side with my account for years and confir...

GetHuman-chezange's customer service issue with MSN from August 2018

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The issue in GetHuman-chezange's own words
I have had my wifes computer subscribed along side with my account for years and confirmed by *MARCH **,****. *My wife is receiving monthly billing debited to her credit card and we are very angry.*QUESTION ???? I THOUGHT THE SUBSCRIPTION ALLOWED ALL COMPUTERS IN THE HOUSEHOLD. *WE NEVER NEVER NEVER RECEIVED NOTIFICATION AS TO "WHAT IS INCLUDED" (small print) in our subscription. How about a DETAILED LOOK AT WHAT WE ARE PAYING FOR ALL THESE YEARS.
GetHuman-chezange did not yet indicate what MSN should do to make this right.
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How GetHuman-chezange fixed the problem
after wasting the better part of a day calling Microsoft their Robot Menus made me crazy just trying to get to a HUMAN BEING. I ultimately asked from a robotic entity and pushed a number which eventualy got a human person who although I was not in his area of expertise he said he would try to help me. Above and Beyond which deserves a medal. this person explained to me HOW to get someone in the MSN TEAM which he transferred me to a pleasant lady who understood my problem, gave me cogent advice and made me a happy camper. To all out there try to contact GETHUMAN and go from there, I did and was successsful. Good Luck to all. Angelo Nargi, Peabody, MA.
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Customer service issue
Reported by GetHuman-chezange
Aug 9th, 2018 - 8 mons ago
I have an issue with MSN too
Fixed
GetHuman-chezange shared how to fix
Seen by 8 customers so far
Similar issue to 135 others
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Timeline
GetHuman-chezange started working on this issue
Aug 9th, 2018 4:22pm
GetHuman-chezange confirmed the issue is fixed. Hooray!
Aug 10th, 2018 7:36pm
GetHuman-chezange indicated the issue is not fixed yet.
Aug 13th, 2018 12:52am
GetHuman-chezange confirmed the issue is fixed. Hooray!
Aug 13th, 2018 12:53am