MSN Windows Live Assistance - Hotmail Customer Service Issues

I did not set up two-factor authentication for my email accounts [redacted] or [redacted] My phone was stolen in my car, and I have been trying for a month to reset my accounts. Is there another way to reset them? The password recovery process is challenging, asking me about topics I rarely email about. I have not purchased office in over four years, so I do not keep track of the last four digits of the credit card used.

I have not been receiving emails from [redacted], specifically Chad Shoop's Quick Hit Profits, for several months now. These emails are not showing up in my inbox or my junk folder. The company mentioned that MSN may be preventing these emails from reaching me, despite other emails coming through without issues. I have invested a significant amount of money in this service and it is crucial that this matter is resolved promptly.

For over a month now, I have been unsuccessful in accessing my Hotmail account. I have followed all the steps the company suggests: I've requested the security code many times, but it's not being sent. I've filled out the form multiple times with all the correct details, yet they keep saying the information is not sufficient to prove the account is truly mine. I've searched Google for help, tried to reset the password, but nothing has been resolved. It's frustrating to see many others facing the same issue. It's outrageous how users are treated. They claim it's for our protection, but it seems more like a hindrance. I feel disrespected and disadvantaged because I've used this email for work for many years. I urgently need access to my account back.

Subject: Regarding Your Account and Urgent Action Needed Hello, I want to inform you that your account for spider50 has been compromised, and action is required to resolve the issue promptly. An unfamiliar individual gained access to your accounts and potentially sensitive information. To handle this, a payment of $[redacted] in Bitcoin is requested to maintain the confidentiality of the situation. If you are unsure about Bitcoin transactions, you can find guidance on how to proceed with the payment online. Bitcoin Address: bc1q3y8ewdvtwlva7m7kq4j7xw7w0ymn4vxh2eeq4j Please note that you have one day to fulfill the payment, or the compromised content will be distributed to your contacts. If payment is made, the video will be immediately erased, ensuring no further issues. Your prompt attention to this matter is appreciated. Thank you, Harwell Lozano

Hello, I am Kuenzang Wangmo from Bhutan. I am having trouble logging into my hotmail account that I created 10 to 11 years ago while I was in college in India ([redacted]). I have since forgotten the password and created a new email account upon returning to Bhutan. I need access to my old hotmail account to recover my new email address. I have tried to recover the account using the security question, but as it was so long ago, I have been unsuccessful. I would greatly appreciate any assistance in recovering this account as I have important emails to respond to. You can contact me at [redacted] for now. Thank you for your prompt attention to my request. Best regards, Kuenzang

I need help accessing my old email account [redacted], created in [redacted] for a school project. It's linked to my Twitter account, which I need to correct misinformation. Unfortunately, I've forgotten the password and can't answer the security question about my child's middle name (Clarence [brother Edward C.] or Maureen [stepdaughter Katelyn M.]). Since the email dates back years, I can't remember the subject lines. I'm resigning from acupuncture and need to disconnect my name from the profession as per regulations. Twitter requires verification through the linked email account. Please reach out to me to discuss further.

Mr. Helmut Herklotz-Chapelle Zobeltitzstraße [redacted] D - [redacted] Berlin Dear Madams and Sirs, I suspect that my msn account has been hacked. Every time I try to open the msn email account, a website from "Telecolumbus" interrupts, promoting a contest to win a new mobile phone. I cannot access my email accounts, [redacted] and [redacted], due to this interference on www.msn.de. Kindly disable this website so I can regain access to my email accounts. Thank you for your assistance. Sincerely, Helmut Herklotz-Chapelle

Dear Microsoft Account Team, I am the previous owner of the Hotmail account [redacted], which I used for work. I utilized this account before [redacted] with my Dell laptop. However, after purchasing a new laptop for faster work processing and creating a new account, I abandoned the old one. Since starting to use the old account in September [redacted], I have forgotten its password. Even though the account is linked to my landline phone number [redacted]5, it lacks the international dialing code necessary for contact. I have tried to reset my email password multiple times, but the options provided are not suitable. The first option of texting [redacted]5 is inconvenient since it is a landline number. The second option to call [redacted]5 requires the correct international dial code for Jordan, which should be 00[redacted]5. I selected the calling option, but I did not receive a call on [redacted]05. I am reaching out from [redacted], connected to my Dell laptop, but I cannot recollect the old password or change it, as mentioned before. I kindly ask for your assistance with this matter. Best regards, Shareq

I'm experiencing a lot of stress. I have been unable to access my personal email due to my computer crashing and losing all saved passwords. I am currently pregnant and relying on my email for communication. I need access urgently as it contains important information regarding my pending orders and subscriptions. I have attempted to fix my laptop but it seems recovery will be complicated and uncertain. I also lost valuable photos and videos. Please assist me in recovering my account. I have created a temporary email for communication. I have previously dealt with a hacked account and am familiar with the email service. I need to regain access for emails, bill payments, financial transactions, and to report undelivered orders. Urgent help is required. How can I reach a live agent as I did before? Thank you.

I have received unsolicited texts from different numbers, including one that appears to be from an Omaha, Nebraska phone number with Cricket Wireless. I have tried to respond and ask them to stop, but the texts continue, including political messages and explicit content. Some of these texts came from a user with a hotmail.com address. I have contacted law enforcement and filed a report. I have also tried to investigate the source of the messages, including looking into a company called Bitly with locations in Denver, San Francisco, and New York. It has been challenging to reach them or find a way to stop the unwanted texts. I am considering using "nomorobo" to address the issue. My main goal is to have my information removed from these messages and websites to stop the constant annoyance.

I am attempting to access an email account I have not used for at least nine years. After entering the password, I was prompted to fill out additional information. However, upon submitting the requested details, I received an email stating that the information provided was not adequate. I urgently need to access this email account to delete an old social media profile. I am willing to provide my passport and driver's license for verification purposes. Your assistance in helping me regain access to my email account would be greatly appreciated.

Unfortunately, my phone is broken, and I cannot access the phone number linked to my account. I have tried to complete the verification process, but it keeps saying I did not provide enough information. I urgently need access to my email for important matters. It is frustrating that I cannot verify my identity using my driver's license instead of being asked these ineffective questions repeatedly.

I recently purchased a new phone and attempted to link it to my old Hotmail account without success. Following a call to a number displayed on my Google search results, I was informed that my account had been compromised and that I needed to create a new Hotmail account. The customer service representative, Sam W., advised me that a fee of $[redacted] would be required for assistance and set up a follow-up call to address the issue. I am curious to confirm the legitimacy of this situation and if "MSM Live Assistance" can indeed provide the support needed to restore my account.

I have forgotten my password for my Hotmail account (I typically stay signed in on my home computer). Initially, a code used to be sent via a call to my landline. Unfortunately, now it is being sent through text, which is problematic as my settings have the same landline listed. Without being able to log in, I am unable to update my security information. As a temporary measure, I created an alternate Outlook address to receive the security code, but I exceeded the number of login attempts in one day. Even after providing detailed and accurate recovery information, I am unable to access my Hotmail account (though I can on my cell phone). I am simply looking to reset my password for use on my home computer. Any suggestions on what to do next would be greatly appreciated.

Hello, I have been attempting all day to resolve issues with my Hotmail account without success. An alert prompted me to verify my account due to unusual activity. I followed the verification process, received a code on an alternate email, reset my password, yet I am still unable to access my account. Earlier, an agent had me complete an account retrieval form, but after providing accurate information, my account remains inaccessible.

Hello, I received the following threatening email: Hello! As you may have noticed, I have sent you an email from your account. This means that I have full access to your device. I have been observing you for a few months now. You have been infected by malicious software through an adult site you visited. Trojan Virus gives me full access and control over your device. I can see everything on your screen, turn on the camera and microphone without you knowing. I also have access to all your contacts and correspondence. If you want to avoid this, transfer €[redacted] to my Bitcoin address: 1F3cMhphuZsG9PCZ6jYZNmkSidCBGt9quL. I will delete the video upon payment. You have 50 hours to pay. Best Regards! Do not share this message with anyone.

I recently upgraded my cell phone and failed to set up my Authenticator app for my hotmail account on the old phone before wiping it clean. Now, I am unable to log in to my account on the new phone due to getting locked out after unsuccessful attempts using the presumed password. Since I have two-step verification enabled, I am stuck in a cycle where I can receive the text code for the first step but cannot access the code from the Authenticator app for the second step as I never set up the account there. I have researched solutions online, but they don't seem to work with two-step verification in place. Any guidance on how to resolve this would be greatly appreciated.

Hello, My name is Germanò Serena, and I am the owner of the "Lashatz" Instagram account. I have unfortunately lost my login credentials and cannot retrieve the password as the email and mobile number linked to the account are outdated and inactive. I have all the necessary documents to prove my ownership of the account. Please advise me on how to proceed. The account was connected to the email "[redacted]" and the mobile number "[redacted]". Thank you for your assistance.

I am having trouble accessing my [redacted] account. I have tried to recover it through the chat line, but I am unable to provide past emails and subject lines since I do not frequently email people and do not use subject lines. Due to being on unemployment, I urgently need to access my email to certify for benefits. The system is not allowing me to verify my identity despite providing accurate information like my birthdate and godchild's name. I usually receive verification codes on my landline, ending in [redacted], but I was only given a text option this time. Despite entering the codes provided, I remain locked out. Your assistance in resolving this issue is greatly appreciated.

Good morning. I may not receive an answer, but I am extremely exhausted. I'm Aurora Q., and I have been trying to contact Microsoft for 7 days regarding an urgent issue with recovering my old Hotmail email password. The email in question is [redacted] My Instagram account linked to this email got temporarily blocked, and I can't receive the necessary 6-digit code to unblock it without access to my old email. This email is also linked to my Facebook account. I have crucial data for my thesis on Instagram. I've tried to reset the password and contacted support without success due to incorrect credentials. I urgently need a way to reset the password. I can provide verification documents. Please assist me. Thank you. I request an alternative method to access my email. I am including my phone number, [redacted], for possible retrieval assistance.