MSN Windows Live Assistance - Hotmail Customer Service Issues

Archive 7

The following are issues that customers reported to GetHuman about MSN Windows Live Assistance - Hotmail customer service, archive #7. It includes a selection of 20 issue(s) reported December 1, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am Nathan Brown. I have been attempting to regain access to my old Hotmail account for several years. A few years ago, both my Hotmail and Yahoo accounts were hacked. I am unable to recover either account without access to the other, and there are numerous crucial emails from past years that I need. Currently, I am using the email [redacted] You will find password reset attempts in my Hotmail account from my Yahoo account, which is [redacted] Unfortunately, I cannot log into the Hotmail account, thus limiting my access to the Yahoo account.
Reported by GetHuman-retsetan on Sunday, December 1, 2019 11:33 AM
Hello, my email is [redacted] I have been inundated with numerous spam emails, around [redacted] per day for the past 4-5 days, all similar to the following: From: Mail Delivery System <[redacted]> Subject: Delivery Status Notification These emails mention failed delivery to a recipient I have never contacted, such as [redacted] I am concerned about this sudden influx of spam and have changed all my security codes twice today to safeguard my devices. I am unsure why these emails are being generated and what steps I can take to prevent them from filling up my spam folder. Any advice on how to address this issue would be greatly appreciated.
Reported by GetHuman-nickosag on Sunday, December 1, 2019 5:36 PM
Hello, I recently updated my cell phone number linked to my Hotmail email account. I've been using this account for over 20 years, but now I can't access it because of the number change. I've tried filling out the account verification form, but I'm struggling to remember recent emails I've sent or specific recipients. Are there alternative ways I can verify my identity without this information? I have other emails stored in the account that are not recent, as well as pictures that I can remember. Thank you, A.E. at [redacted]
Reported by GetHuman4028330 on Monday, December 2, 2019 8:54 PM
I am having trouble accessing my account due to a recent change in my phone number. The old number linked to my account was [redacted], which I had for about 15 years. Recently, I have been sending emails to solar panel contractors with data and also to my new job at SLR Consulting using [redacted] I have folders containing pictures from trips to Cuba in [redacted] and the Dominican Republic around 14 years ago. In addition, there are multiple quotes from solar panel contractors stored in a folder. I'm uncertain what other information I can provide to confirm my identity. Any assistance would be appreciated.
Reported by GetHuman4028330 on Monday, December 2, 2019 8:59 PM
My wife, Naomi, has two accounts with you: [redacted] and [redacted] Every time we go on holiday, Hotmail asks her to verify the email with a code, sent to the other address. Both emails are stuck in a loop asking for verification, causing us to be locked out. We urgently need access to important flight documents. Please, can you resolve this matter promptly?
Reported by GetHuman4032079 on Tuesday, December 3, 2019 12:50 PM
I have been trying to recover my HOTMAIL email account and have filled out the question forms, but still can't regain access. It has been about 6 days of trying, and I'm not getting any positive responses. I haven't used this email in a while, and I changed my phone number a long time ago. Not being able to update the phone number on the account is making it less likely for me to recover it.
Reported by GetHuman-toposhit on Tuesday, December 3, 2019 7:22 PM
Hello, I'm Benjamin Peecock. I had registered my email address [redacted] with you some time back. Recently, due to a separation from my wife, she has taken control of the account by changing the password and all recovery options to her details. This has resulted in her sending emails that appear to be from me, which is distressing as she is using my identity. I have important personal messages in that account and would appreciate your help in regaining control of it. Thank you for your assistance. Ben Peecock. Phone: +[redacted]77, Mobile: +[redacted]98.
Reported by GetHuman-bgpeecoc on Tuesday, December 3, 2019 8:04 PM
Dear Team, I am seeking assistance in recovering my Hotmail address. The verification process requires my old mobile number, which I no longer have access to. I am unable to verify my identity without it. Despite filling out a new account verification form, I have not been successful. This account is essential to me, and I urgently need access to it. Your help in resolving this matter would be greatly appreciated. Email address: [redacted]
Reported by GetHuman-myaastar on Wednesday, December 4, 2019 4:03 PM
I recently changed my phone number and now I am unable to access my email due to two-step verification being linked to my old number that is no longer in use. This email is crucial as it is connected to all my important social media accounts. I am seeking assistance to regain access to my account. I am frustrated by the lack of proper customer service and automated systems that do not address my specific issue. I am willing to provide any necessary verification such as credit card details or photo ID. The email I am trying to recover is [redacted] I have forgotten my password, and my phone number has changed. Any help in resolving this matter would be greatly appreciated.
Reported by GetHuman4039918 on Wednesday, December 4, 2019 4:04 PM
Hello, I am encountering issues logging into my Hotmail account [redacted] Approximately three weeks ago, I received an email from MSN alerting me that someone was attempting to access my account. Following this, I successfully changed my password. However, since then, I have been unable to log back into Outlook.com using this email address. My other Hotmail account, [redacted], which is linked to a Microsoft account, is working without any problems. I have also received multiple emails from Microsoft Outlook stating: "It looks like we don't have permission to get email for [redacted] Account Status: The last successful sync was on 14/11/[redacted] 06:46:28 UTC." I have tried various methods to resolve the syncing issue through Outlook - Sitting-Mail-sync, but it has not been successful. Could you please provide an update on the status of my [redacted] account and advise on how I can regain access to it? Thank you and best regards. Abel Zahran
Reported by GetHuman-abelzahr on Wednesday, December 4, 2019 9:10 PM
I am currently located in Southeast Asia on vacation and experiencing difficulty accessing my Hotmail account. I have tried entering the code provided to my alternate email address twice, but I am repeatedly asked to provide detailed information such as email addresses and specific subject lines of recent emails. As a frequent user of the address book and someone who sends numerous work-related emails from my alternate address on a daily basis, recalling such specific details is challenging. It seems unreasonable to expect this level of information for access. I believe there should be a more straightforward method in place to allow users to access their own inboxes. Any assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman4044404 on Thursday, December 5, 2019 9:05 AM
I haven't accessed my Hotmail account in a while and now I'm trying to recover it but I forgot my password. I requested a recovery number, which was sent to my alternate email successfully. However, I'm unable to proceed with the two-step recovery as the phone number linked to it is no longer in use. I urgently need to regain access to my Hotmail account but keep receiving a message saying it might take up to thirty days. Can anyone assist me in resolving this issue promptly?
Reported by GetHuman-mjengle on Thursday, December 5, 2019 8:28 PM
Hello, my name is Casey Davey. I recently upgraded my phone and got a new number. Unfortunately, I forgot to save my passwords for some important accounts, including my email ([redacted]). I've tried all my usual passwords but can't seem to remember the right one. The phone number linked to the account ([redacted]) is also no longer in use, so I can't receive verification through that. I really need to access my email as it contains vital information that I rely on. Please assist me in any way possible as I'm in urgent need of recovering access to my email account. Thank you.
Reported by GetHuman4050067 on Friday, December 6, 2019 6:06 AM
My email, [redacted], has been locked for some time now. Unfortunately, some of the services linked to this email are no longer functioning. I have attempted to regain access by submitting the account verification form numerous times, but the system keeps indicating that I lack sufficient information. Despite my efforts, I have been unable to unlock the account. Are there any alternative methods available for unlocking it?
Reported by GetHuman-whomat on Friday, December 6, 2019 4:08 PM
Hello Hotmail Support, I've been diligently completing multiple recovery forms in an effort to regain access to my old but still active Hotmail account under the address [redacted] Just recently, I recalled the correct password for the account. However, due to multiple unsuccessful login attempts, my account has been locked for security purposes. Despite submitting the correct password in the recovery form, the system is still failing to recognize me as the rightful owner. This situation is quite frustrating, as it appears the computer system is unable to validate the correct password. Your assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman4057019 on Saturday, December 7, 2019 2:19 PM
Hello team, I hope this message reaches you in good health. I am currently experiencing difficulties accessing my account, [redacted] I recently reset my password on November 28th due to getting a new phone and subsequently forgot the new password. Unfortunately, my recovery email, [redacted], is outdated by 15 years, and I cannot recall its password either. To assist in recovering my account, I have taken actions such as clearing out junk mail, deleting numerous notification emails, and logging into my Facebook account using this email address. I am willing to answer any security questions, including via Skype if necessary, to regain access to my email. Rest assured, I am committed to ensuring I do not forget my password again. Please help me resolve this issue at your earliest convenience. Best regards, [redacted] [redacted]0
Reported by GetHuman-flemonn on Saturday, December 7, 2019 2:47 PM
I have been using an app called AnyList, and they mentioned that they sent me multiple messages to my Hotmail account at [redacted] Unfortunately, I did not receive any of the emails because I recently changed my phone and forgot my password. It appears that these emails were automated instructions on how to reset my password. Despite several tries, I still haven't received any of these emails. They recommended that I reach out to them for further assistance.
Reported by GetHuman-melayee on Saturday, December 7, 2019 8:13 PM
I cannot access my Hotmail account as it keeps stating my credentials are at risk. Unfortunately, I no longer possess the phone number linked to my account. Despite multiple attempts to answer security questions, I am consistently denied access. It is frustrating not being able to utilize an account I've had for years. I hope to regain access promptly to avoid losing my trust as a customer.
Reported by GetHuman4058770 on Saturday, December 7, 2019 8:19 PM
I have been facing issues trying to access my Hotmail account "[redacted]" for a few weeks now. Suddenly, it requires verification, although it's a long-standing account of mine. I've attempted to provide all necessary details for verification but have been unsuccessful. My name is Shamim Nisa, spelled as Shameem in the account. I also use other Hotmail addresses like "[redacted]" and "[redacted]" I have corresponded with individuals using the following email addresses in the past: "[redacted]" "[redacted]"
Reported by GetHuman-shamimni on Saturday, December 7, 2019 11:55 PM
Hello. I have been using a hotmail.com email address for years. I would like to change my email address from 'michalpieprzyk@' to 'michal.pieprzyk@' while keeping all emails in my inbox, outbox, etc. I understand that recipients of my old email address will not be able to reach me. Thank you for any suggestions on how to proceed with this change or if there are any alternative solutions available.
Reported by GetHuman-michalpi on Sunday, December 8, 2019 10:05 PM

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