For the past four months I keep getting asked to "verify identity". I know my login det...

GetHuman-eileithy's Two Factor Authentication issue with MSN Windows Live Assistance - Hotmail from October 2019

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The issue in GetHuman-eileithy's own words
I access my account from the device I have used to access it for most part - my laptop. ... For the past four months I keep getting asked to "verify identity". I know my login details. I have recently filled the online verification form and response was "Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership". **I have submitted a new form today - not sure what to do.**Thank you.
I understand the need to protect consumers account, I believe the verification process is a stretch too far - It is frustrating when you have to "help Microsoft to protect your account" every other time.**The processing times should be shorter - why does one have to wait a month just because I wanted to include another email address or phone number etc. During the waiting time - website states you can access your account, but that does not seem to be the case as I could not gain access to my account.
Aside from the the virtual assistant, it would be awesome to include "Live Chat or Live Agents" (well trained) to address customer concerns, queries... Would also reduce the backlog.
Been using Microsoft products over * years starting with Ms Office and then skype.
Filled out the online verification form and response was "Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership".**Filled out another and hoping for a more positive response. Filled out security form and have to wait a month for that response...
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MSN Windows Live Assistance - Hotmail

Outlook*Hotmail
Two Factor Authentication issue
Reported by GetHuman-eileithy
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 3653 others
0 customers following this

Timeline

GetHuman-eileithy started working on this issue
Oct 18th, 2019 12:20pm

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