Facebook notified me last night, ********, that someone had tried to get into my FB acc...

GetHuman3522579's Hacked Account issue with MSN Windows Live Assistance - Hotmail from September 2019

Help me with my issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3522579's own words
Facebook notified me last night, ********, that someone had tried to get into my FB account from *****@***.com. I have not used this email for several years. I can't remember the password. So, someone has hacked into it. I went into Microsoft Account Recovery so that I could get a new password. However, it is looking for recent emails and those addresses. I have not used it for years so can't give that information. Therefore, it says I have not provided enough identification! I would really orefer to shut down this account.

GetHuman3522579 did not yet indicate what MSN Windows Live Assistance - Hotmail should do to make this right.

How GetHuman3522579 fixed the problem
I found out that I could delete account . Received no help from Live Assistance. Disappointing really. I had already tried to sort hacked account through Microsoft Account Recovery and that also proved fruitless
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MSN Windows Live Assistance - Hotmail

Hacked Account issue
Reported by GetHuman3522579
Sep 2nd, 2019 - a year ago
Not resolved
GetHuman3522579 shared how to fix
Seen by 7 customers so far
Similar issue to 2578 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman3522579 started working on this issue
Sep 2nd, 2019 8:43pm
GetHuman3522579 confirmed the issue is fixed. Hooray!
Sep 4th, 2019 11:10am
GetHuman3522579 indicated the issue is not fixed yet.
Sep 21st, 2019 9:16pm

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