MSN Windows Live Assistance - Hotmail Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about MSN Windows Live Assistance - Hotmail customer service, archive #1. It includes a selection of 20 issue(s) reported June 29, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I used the email address [redacted] during my college years from [redacted] to [redacted]. I think I paid for the domain part of the name and now I am unsure what happened to it. I would love to regain access to my account to retrieve emails, especially some important ones involving personal matters and creative work from that time. The address might also be [redacted] or [redacted] My full name is Benjamin T. Thank you for any assistance in this matter.
Reported by GetHuman832271 on Friday, June 29, 2018 11:08 AM
I used to have a Hotmail account under [redacted] I received a message to change the password, but when I tried to open the account the next day, Hotmail prompted me to recover the email. I followed the automated password change process, but my recovery email is no longer valid. I have since created a new Gmail account for communication. Despite providing requested information about previous messages, the recovery was unsuccessful. I have been using Hotmail for over 15 years, and the emails in my account are very important to me. I am willing to provide any necessary documents to prove my identity and ownership of the mentioned email account. Thank you for your assistance. - Imad N.
Reported by GetHuman-inassar on Thursday, August 23, 2018 9:49 AM
My Hotmail account, [redacted], has been locked for over a year. The phone number on file is outdated by 7 years. I have followed the reset protocol but have not been able to reset it as I don't have enough information for the process. I haven't made any purchases and have tried using two old passwords, but it still won't reset. I have followed all the suggestions provided but have tried about 8 times this year without success. Please help me resolve this issue promptly.
Reported by GetHuman-ngstewar on Monday, September 10, 2018 6:46 AM
I recently received an email in French in my Hotmail inbox that seems to be from you. I am unsure if it is spam or a phishing attempt. Can you confirm if it is legitimate? The email asks me to verify my email address for security reasons and includes a link to reconnect to Outlook. Here is the translated message: Dear Users, You are logged in from multiple locations. To secure your data and account, Outlook requests you to verify your email address by clicking on this link: Outlook / Live. Kindly fill in the required details. Failure to do so may result in your account being deleted within 24 hours for security purposes. Thank you for your trust. Outlook Service Team Thierry Regourd
Reported by GetHuman-bretrwal on Thursday, November 15, 2018 2:25 PM
I have been using the email address [redacted] for years. Recently, I received a message on my iPhone that my account couldn't be opened due to an incorrect password, even though I hadn't changed it. After verifying my information, I changed the password but still couldn't log in. The next day, the account suddenly started working again, only to be blocked later by MSN for unusual activity. Despite attempting to verify my recent activity and receiving confirmation, I remain locked out of my account. Any assistance would be greatly appreciated.
Reported by GetHuman1584421 on Sunday, November 18, 2018 11:15 PM
The servers at Cox have been blacklisted on various domains such as msn.com, live.com, outlook.com, and hotmail.com. This is causing issues with our email communication to clients who use these domains. Our email address is [redacted], our website is www.belairfashions.com, and our IP address is 10.0.1.8. We are seeking assistance to have our email address whitelisted so we can resume communication with our clients who have email addresses on hotmail.com, msn.com, live.com, and outlook.com. Your guidance on resolving this matter would be greatly appreciated.
Reported by GetHuman-belairfa on Wednesday, January 9, 2019 11:05 PM
I am currently unable to access my account due to a message saying "It seems like someone else may be using your account." The email address associated with the account, [redacted], is no longer available for receiving verification codes. I attempted to use the account recovery form without success. I have limited email contacts as I mainly communicate with apartment complexes. The only email addresses I have recently interacted with are [redacted], [redacted] regarding a possible Change of Address, and potentially [redacted] Despite providing the required details, the system informs me that the information provided is insufficient. I have only used one password for the past 5 years, and I am uncertain if there was a different password before that. If necessary, I can provide details of received emails to verify ownership of the account.
Reported by GetHuman-lexyove on Tuesday, February 19, 2019 1:09 AM
I have been attempting to contact support for two weeks. My email is [redacted], and my account is set to deactivate on 02/26/[redacted]. Losing access would prevent me from checking my household bills, my driving test date, my children's school holidays, or my phone bill. I have made numerous attempts to resolve this matter without success. Despite being able to view my emails, I can no longer access my old phone number or recall the security answers due to creating the account when I was younger. Any assistance in this matter would be greatly appreciated. Feel free to call me instead of emailing, as I can only receive messages on my account. Thank you for your help.
Reported by GetHuman2248830 on Wednesday, February 20, 2019 1:04 PM
Hello, I recently received an email regarding the recovery of my [redacted] account. Due to unsuccessful recovery attempts, creating a new account was suggested, but that's not an option for me. My email is linked to important accounts for online shopping and flight bookings. I'm unable to remember specific contact details or emails I've sent from this account. Please help me recover my account as I use it on various devices, some of which use proxies. I prefer not to create a new account. I appreciate any assistance in restoring access to my email. Thank you, Best regards, Diana
Reported by GetHuman-dianafnu on Wednesday, February 20, 2019 5:40 PM
My account has been deactivated because I changed my phone and forgot my Hotmail password, as I'm used to using Touch ID. My new phone doesn't save all my passwords and uses facial recognition. I tried the 2-step authentication, but got stuck when it asked for an alternate email address. I tried my work email but had to reset Authenticator. I created a new Hotmail account to receive the code, but couldn't fill out the automated form as I couldn't recall specific recent emails. I also input the wrong postcode associated with the account. I depend on this Hotmail for many things; it's vital to reactivate it. Can someone please assist me with this issue?
Reported by GetHuman-hevbelle on Tuesday, March 5, 2019 10:52 AM
I've been using this account for about 20 years now. Over the last 5 years, I've had an iPhone, and all my information was seamlessly transferred through iCloud. However, my iPhone is currently displaying the black screen of death, and I've switched to an Android device. I am unable to access my old phone to retrieve email subject lines, but I do have a list of email addresses. Regrettably, this information isn't sufficient for the automated reset process. I urgently need to reset my password. The password I recall using is deemed outdated, and I have made too many unsuccessful attempts, resulting in being locked out. Any recommendations on what to do next?
Reported by GetHuman2424770 on Saturday, March 9, 2019 5:29 PM
I am having issues logging into hotmail.com. I also have gmail accounts, two for work and two for personal use. The hotmail account serves as my backup email for security codes. Unfortunately, I have been hacked, my information has been changed in google, and my computer and phone have been compromised. I believe my Visa information might be at risk as well. If I can access this hotmail account, I can retrieve recovery codes for my other emails. The authentication process keeps getting interrupted by a virus on my phone, not allowing me to see the code. This is a newer account linked to [redacted] My name is Michael Crowe, born on November 3, [redacted], residing in London (originally from Toronto). My first car was a VEGA, I grew up on Tinton Street, had a hamster named SUPER, and my mother's maiden name is QUINNEY. My closest relative lives in Oakville. I urgently need access to this account as it's impacting my work at Artisan Signman. You can find me at [redacted] Here are some possible passwords I have used. Thank you for your help. Michael.
Reported by GetHuman2472921 on Wednesday, March 13, 2019 5:26 PM
I am having trouble logging into my Hotmail account. I have multiple Gmail accounts - one for work and two for personal use. My Hotmail account serves as the backup email to receive security codes. Unfortunately, my Google account was hacked, and my computer and phone have been compromised. I believe my Visa information may be at risk as well. Accessing my Hotmail account is crucial as it contains recovery codes for my other emails. The issue I am facing is that the authentication prompt is being blocked by a virus on my phone, preventing me from entering the code. This is a newer account. My name is Michael Crowe, born on November *th. I live in London but was born in Toronto. My first car was a VEGA, and I grew up on TINTON street. My childhood pet was a hamster named SUPER, my mother's maiden name is QUINNEY, and my closest relative is in OAKVILLE. I need to regain access to this account for work purposes. I own Artisan Signman at www.artisansignman.com. I have listed some possible passwords for reference. Thank you for your help. You can reach me at *****@***.com.
Reported by GetHuman2472921 on Wednesday, March 13, 2019 5:29 PM
I'm having trouble accessing my account ([redacted]) and keep receiving notifications about unauthorized access attempts. I suspect this is because I recently moved from Norway to Australia and may have logged in from different devices. The verification code is being sent to my Norwegian number, which I can't access in Australia. I've filled out the form multiple times with recent email details, but it's not working. Changing my phone number will take a month to update, which is inconvenient as I rely on my email for studying in Australia. Being locked out of my own email due to security measures is frustrating, and I need access urgently.
Reported by GetHuman2626490 on Friday, March 29, 2019 4:35 AM
Hello, I am having difficulties getting my email up and running. It has become too complex for me to handle. I tried to answer the security questions to the best of my ability, but it was futile. I primarily use this email to receive messages, not to send them. The recovery phone number appears to be missing the country code. The email account in question is [redacted], and the phone number associated with it is [redacted]4. It is challenging to recall all the specific details and events related to this email, especially considering the significant volume of emails I receive across various accounts. Unfortunately, the account has been blocked for a while, and now I urgently need access as I have important logins tied to it. I received a message stating that the information provided for account recovery was insufficient for validation, leading to the account being blocked for security reasons. I am struggling to complete the new account verification form as it requires more details that I cannot recall. Can you guide me on gaining access to this account, or do I have to resort to creating a new one and losing all the important data linked to this current account? I am uncertain if the account information, such as name, birthdate, and address, is accurate, and this may be the reason for the validation issues. Thank you, Roald L.
Reported by GetHuman-postday on Saturday, March 30, 2019 12:02 AM
In 2[redacted], I was signed out of my Hotmail account because the box was unticked, and I couldn't remember my password. After several attempts, I got locked out of my account ([redacted]). I no longer have access to the old phone number ending in 73 to reset my password. Despite trying to answer the security questions, I was unsuccessful each time. I could answer the security questions if asked. The other email I need help accessing is [redacted], which I use for PayPal and other emails. My current phone number and temporary email are as follows: Email: [redacted] Phone: [redacted] I would genuinely appreciate any help you can provide to resolve this issue. Sincerely, Emi
Reported by GetHuman-emyfowel on Monday, April 1, 2019 6:39 AM
I have been locked out of my Hotmail account. Despite multiple attempts, I am unable to answer the security questions. I now have to wait 24 hours to try again, but I am unable to recall the last 4 emails sent or their topics. This is frustrating as I need to access my account urgently to book a flight and manage medical issues. Most of my recent emails are spam, and I don't frequently communicate with my family via email. Please provide alternative ways to regain access to my account as the current security measures are not helpful. My daughter's email is the only means to contact me, as I am visiting her currently.
Reported by GetHuman2661101 on Monday, April 1, 2019 8:25 PM
I recently set up an email account named [redacted] but I can't remember the password to access it. Despite multiple attempts to reset the password, I am now locked out of the account. The account was created on April 4, [redacted], around 8:30 pm. The only activity on the account was a welcome email from Outlook. I need help accessing this account as I have already used the email address on my business cards and stationery. Resetting the password has not been successful for me. Please review the account creation time and activity and guide me on how to regain access. Contact me at [redacted] Thank you, Rob D.
Reported by GetHuman2690289 on Saturday, April 6, 2019 1:25 AM
I received peculiar emails claiming my account was accessed in India while I use an iPhone in Canada. When I tried to investigate further, the email had vanished. Also, I received three Amazon emails with security codes for password resets. After contacting Amazon and confirming my account's security, my concern shifted to my email. I attempted to reset my very old "[redacted]" email, only to realize I no longer remember the password and am now locked out. This has raised worries about potential hacking and the future security of my "[redacted]" email. I fear that once the reset occurs in a month, I may lose access or my information may already be compromised. I aim to close the "[redacted]" account and regain access to "[redacted]" promptly as I am anxious about the safety of my emails and personal information.
Reported by GetHuman2691214 on Saturday, April 6, 2019 7:12 AM
Hello, I am currently in Vietnam on holiday from Australia. I attempted to log into my Hotmail account using my partner's smartphone with a Vietnamese SIM card. However, I encountered an error stating "unauthorized access detected" and was prompted to answer security questions. Unfortunately, I couldn't answer them all, and the account wanted to send a new code to my Australian mobile number, which is inaccessible from here. I would appreciate any help on how to access my Hotmail account. For communication purposes, please contact me through my partner's email at [redacted] Kind regards, R. Pepper.
Reported by GetHuman-pravash on Tuesday, April 9, 2019 2:28 AM

Help me with my MSN Windows Live Assistance - Hotmail issue

Need to call MSN Windows Live Assistance - Hotmail?

If you need to call MSN Windows Live Assistance - Hotmail customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call MSN Windows Live Assistance - Hotmail

MSN Windows Live Assistance - Hotmail

Find a list of many popular MSN Windows Live Assistance - Hotmail questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call MSN Windows Live Assistance - HotmailHow do I create a new Hotmail account?What are the attachment size limits for Hotmail emails?Does Hotmail offer an option for two-factor authentication?MSN Windows Live Assistance - Hotmail Customer Service FAQAsk a Question
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!