My account was hacked, I still can log into it but this person is changing my whole account.

GetHuman-niafv's Account Access issue with MLB.com from May 2020

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The issue in GetHuman-niafv's own words
I was trying to figure out how I can stop them from continuously logging into my account and playing on it and changing my information ... I have an account that I’m currently fighting for ownership for against a hacker. They have gotten into my account once before and changed my username and flag, luckily I was able to change my user name back but I need to wait * months for my flag. So one night I was trying to switch my account and it wouldn’t let me so I left it alone but when I try to open the app the next day it’s like all my data reset so I had to do the tutorial again. So after I finished it I logged back into my account that’s been hacked and the guy unadded all my friends and changed my profile picture as well as gender. And took down all the pictures in my album. And they were streaming at the moment so I ended the stream, I wasn’t able to change my gender back since there’s a long cool down and I couldn’t change back my profile picture since my account had been reported. They also played games on my account and lost more than half the games they played lowering my win rate and spent all the battle points I had saved up for a new hero. I had my account bound to everything except vk so they bound their account to vk so I unbound it and created a vk account of my own so they can no longer enter that way. I want my issue to be fixed my letting me be able to change my gender and profile picture back and possibly getting my **k battle points back but that’s not as important as the others.. Am I no longer able to be hacked since my account is now bound to everything? Was it not being bound to vk the issue that allowed someone to hack my account? If not, how should I fix that?
I can still get into my account.
I want it to be resolved by being able to change back my gender, profile picture, and flag. These have long cool downs and they’re even longer know because it says my account was reported.
I’ve had mlbb for around * years now and I hope I can get my issue fixed quickly before they get my account banned or make any other changes.
I unbound their vk account and made one so I can now have all bounding options bound.
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MLB.com

Account Access issue
Reported by GetHuman-niafv
May 26th, 2020 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 2561 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-niafv started working on this issue
May 26th, 2020 7:37am