Change my payment method. When I try online, I am told I have to call. When I call, I...

GetHuman6568670's customer service issue with MCI from September 2021

Help with my MCI issue
The issue in GetHuman6568670's own words
Change my payment method. When I try online, I am told I have to call. When I call, I am told I have to be transferred, but that I can’t be transferred due to a technical problem. You then hang up. This has happened multiple days. You are trying to debit money from a closed account so I need to give you a card number. I am SOOOOO frustrated. This has been going on for several months.

GetHuman6568670 did not yet indicate what MCI should do to make this right.

How GetHuman6568670 fixed the problem
When I received a callback from MCI with gethuman.com assistance, I was able to finally SPEAK with someone. I've been trying to reach them for * months. THANK YOU!
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MCI

Customer service issue
Reported by GetHuman6568670
Sep 7th, 2021 - 9 months ago
Fixed
GetHuman6568670 shared how to fix
Seen by 21 customers so far
Similar issue to 36 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman6568670 started working on this issue
Sep 7th, 2021 4:43pm
GetHuman6568670 confirmed the issue is fixed. Hooray!
Sep 8th, 2021 2:48am

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