Lyft Customer Service Issues

I was charged for missing a ride yesterday when I was actually waiting for my Lyft driver who mistakenly went to the wrong address. Despite contacting the driver and him admitting he was at a different location, I couldn't locate him when I went out. The dispatcher also changed the pick-up address two blocks away from my specified location, causing inconvenience due to my foot condition. This isn't the first time this situation has occurred. I almost missed my flight due to a driver not showing up and falsely reporting me as a no-show, but thankfully, I managed to get another ride in time.

I'm Tyrann G. and I requested a ride for my wife and me from 45th St in West Palm Beach to Hypoluxo. Along the way, we asked the driver to stop at our storage on 45th St. She disagreed and offered to cancel the ride, but we insisted on the stop. Eventually, she turned back, and when we approached the storage, she threatened to cancel the ride and charge us around nine dollars. We got out near the storage, and she still charged my card. This unexpected situation led her to involve the police and someone she knew. I've spent $[redacted] on Lyft rides, but this experience was completely unreasonable. I couldn't find the company's number to address the issue directly, so I hope to receive a refund and continue to use the service properly. My contact number is [redacted], and I would appreciate it if someone could reach out to me. Thank you.

I wanted to share my recent experience with a Lyft pickup earlier today. The driver who accepted my ride, different from the one I had an issue with previously (Frank, who was great), drove a red Rav 4. On arrival, he seemed to start the ride without seeing me, so I messaged him describing my clothing while on the sidewalk. Unfortunately, he replied in Spanish saying he didn't speak English. I faced a language barrier and had to cancel due to the lack of communication, which was frustrating. I hope this doesn't negatively impact my account as I genuinely couldn't proceed with the driver. I'm reachable at [redacted] or [redacted] for any assistance. Have a great day!

Subject: Reactivation of LYFT Account Assistance Needed Dear Customer Support Team, I am writing to follow up on the email I sent this morning concerning the deactivation of my LYFT account. As a 57-year-old female who suffered a head injury last year, I am medically unable to drive and rely on Lyft for transportation, particularly for my appointments. Most of my rides are arranged through Care Works, a third-party ride setup company that utilizes Lyft for client transportation. They recently had to cancel several rides as they were unable to find female drivers for me due to a previous negative experience with a male driver. I have always been a responsible and considerate rider with a 5-star rating and regularly tip the drivers. I kindly request your assistance in reactivating my Lyft account to facilitate my essential travel needs. I am willing to provide any necessary documentation or speak with a representative to resolve this issue promptly. I appreciate your prompt attention to this matter and eagerly await your response. Sincerely, Margaret Q. [redacted]

I scheduled a ride for the morning of 4/05/[redacted]. The app indicated my ride was booked until 7:47. However, the driver left a minute earlier at 7:46, tried to charge me a $5 cancellation fee, and did not pick me up. I believe it's unfair to charge me for a ride I didn't cancel. This caused me to miss my appointment at the Physician's Clinic, forcing me to drive without a license plate in a rush. I even got pulled over on my way back due to this stressful situation. I spoke to others who agree the driver was wrong. Please refund me the $5. Thank you for your understanding and empathy.

My Lyft driver arrived unexpectedly early, causing me to rush downstairs for the ride. Despite being prompt, the driver had already left by the time I made it downstairs. After multiple attempts to get a new driver, I had to reschedule my missed appointment and delay my trip to South Carolina until after April 22nd. I received a request to rate a ride I never took with driver Daniel who allegedly picked me up and dropped me off at my appointment, which is false. I am concerned about this inaccurate reporting and how many other customers may have been affected. This incident has inconvenienced me greatly.

On Thursday, April 7th, I booked a Lyft ride via the app for a driver named Jeremy in a black Honda Accord. Despite the app showing he was three minutes away, Jeremy did not contact me upon arrival. When I went outside to meet him after locking my door, I couldn't locate his car. After trying to call him twice with no response, I received a $5 cancellation fee notification. I never saw the driver, he didn't call, and I feel wrongly charged. Checking my Cashapp, it seems I was billed the full fare. I use this service frequently and am frustrated by this experience. I rebooked a new ride with a driver named Billy, who was excellent. I believe I should be refunded for the cancellation fee and the full fare, as well as receive one or two ride vouchers for the inconvenience. If this issue is not addressed, I will escalate it until it is resolved satisfactorily.

On Friday, April 8, [redacted], a ride was scheduled for Sister, Shantay P., with the driver Alexander in a Honda Accord with Texas license plate number RJW1654. The pickup was at [redacted] Willow Centre Dr at 12:09pm, but unfortunately, she was dropped off at the wrong location, [redacted] TX-[redacted] Exxon Gas Station at 12:24pm, instead of [redacted] Cypress Creek Drive, as requested for Idlewilde Apartments. During the ride, there was a language barrier as the driver spoke only Spanish, causing confusion. Alexander's behavior was disrespectful, notably when trying to assist Shantay out of the car at the incorrect drop-off location, leading to an uncomfortable situation due to her health condition, Multiple Sclerosis. This negative experience has deterred Shantay from using Lyft in the future. A full refund of $12.37 is requested, along with consideration for free or discounted rides for the remainder of [redacted] due to frequent business usage. It is suggested to incorporate a driver language preference selection in the ordering process to prevent similar issues in the future. Expecting a prompt response within 5 business days; further escalation may occur if necessary. Sincerely, Renia T.

The driver, Ivan, arrived at my house around 8:35 am. After a few minutes in the car, he closed the window without explanation. When I asked why, he mentioned he had the air conditioning on. Despite my preference for a cracked window, Ivan claimed the noise bothered him. I suggested opening the opposite window, but he abruptly ended the ride, leaving me on Laurel Canyon with no sidewalk. He later stated feeling uncomfortable and terminated the ride midway. This experience was distressing as I was on my way to a medical appointment. Ivan's behavior was disrespectful and unprofessional. I request a refund for any fees incurred if applicable.

I recently ordered food online for delivery and the merchant used Lyft for the delivery service today. However, every time my order is delivered through Lyft, I face issues. The drivers often call asking for my location as their GPS directs them to the wrong place, such as the cemetery. Despite providing the correct delivery address when placing my order through the merchant's app, the drivers still struggle to find me. These multiple calls delay delivery and result in cold food upon arrival, which is disappointing. I hope Lyft looks into this matter to enhance their customer service, as this is a recurring problem.Thank you for your attention to this matter. (carmela e) Email: [redacted] Phone: [redacted]

I had a concerning experience with a Lyft driver named Karen on April 15th in Houston. She falsely claimed that I advised her to break traffic rules, which is not true. Karen lacked knowledge of the area, made incorrect turns, and showed poor driving skills. She even put her car in the wrong direction on a one-way street. When I tried to address the issues with Karen and Lyft, she was uncooperative, and a police officer called to the scene found no criminal activity. After speaking with Lyft customer service, I was unable to get a proper resolution to the situation. Karen's behavior was unacceptable, and I feel unsafe using Lyft services with drivers like her. I request that the false complaint against me be removed from my account and that Karen not be allowed to pick up passengers in the Houston Galleria area to prevent similar incidents from happening to others. Thank you.

Hello, good afternoon, I'm Henry C., a Lyft driver. My account has been closed, and I'm unsure why. My last trip on Saturday went smoothly with satisfied passengers who even gave me compliments and a tip. The only issue was one passenger cancellation. The passenger initially asked to be picked up at a specific spot, then last minute requested a different emergency location without providing clear directions, as I wasn't familiar with the area. I searched for the emergency spot the passenger mentioned but couldn't locate it as it seemed to be a military facility. After waiting for a few minutes, unable to find the passenger's new location, I had to cancel the ride. This was the only incident from my last Saturday shift.

A passenger recently made a false report against me, even though I had no intention of engaging in conversation with them. It's difficult to identify the exact complaint as she was the one asking questions. One query was about why I don't work from home on computers. I explained that it feels unproductive to sit at the computer all day, as I would rather be up and about using my energy. The times I have been reported on seem questionable to me. I prefer to simply pick the passenger up, drop them off, and proceed with my trips without unnecessary interactions.

I contacted LYFT in Goodyear, AZ, to arrange a ride to the Phoenix-Mesa-Gateway airport. Previously, the cost ranged from $70 to $80, however, I was charged $[redacted].57. Upon researching, I discovered that a "spacious luxury ride" is priced between $[redacted] and $[redacted], which is only $3.43 less than my roundtrip airplane fare from Montana to Arizona. I was unaware that there was an option for a luxury ride as I simply wanted a regular ride to the airport. Considering inflation, I expected a price increase, but nearly [redacted]% more seems excessive. I feel this fare is unjust and am requesting a $[redacted] refund as I believe it is warranted.

My account was deactivated without any warning or explanation. Over the weekend, I decided to drive for the restaurant that reopened in [redacted] following the Covid pandemic. When I arrived at the location, I encountered heavy traffic and struggled to find parking due to the crowded area. The customer was impatient and rude when I finally reached her. Despite trying to explain the situation, she was uncooperative and insisted I turn off the air conditioning due to Covid precautions. This led to an argument, and I ultimately had to decline the ride and ask her to find another driver. I've been left frustrated with no one to turn to for help or guidance. It seems like there is no further recourse available. Thank you for listening.

My account was deactivated, and no one listened to me. It felt one-sided and frustrating. Wanting to dine at a restaurant that had reopened after Covid-19 in [redacted], I chose to drive despite the risks. When I received a request that seemed close, it turned out to be further due to traffic. Upon arriving at the packed restaurant, the customer was not outside. After some confusion, I was scolded for being late, even though I was only six minutes away. The customer was unpleasant, demanding I roll up the windows despite Covid concerns. A disagreement ensued over the heater, and I eventually had to decline the ride. Unfortunately, this encounter left me feeling unable to continue the trip.

I received an email from Lyft on 4/20/[redacted] in Denver, CO about a ride I took with driver Jeff at 1:50 pm. The pickup location was [redacted] Broadway and the drop-off was [redacted] W Evans. The receipt number is #[redacted][redacted]18, charged to Visa ending in #[redacted]. I suspect this may be linked to my ex-girlfriend without my authorization. Despite changing phones, I keep receiving ride receipts. I need clarification on whether my personal information was used to open the mentioned Visa card. I am unsure if this is a joint Lyft account issue or a result of shared email addresses. Your assistance in resolving this matter is much appreciated.

My Lyft ride was initially scheduled for 5:24-26 pm, but it's now 5:58. I received updates indicating the driver would arrive by 5:46 pm, with subsequent delays. The app displayed an arrival time of 6:20 pm despite confirming departure and arrival times multiple times. The driver canceled on me when I needed to change the destination due to the delay. I had to rebook, leading to a wait until 6:26 pm. I'm disappointed by Lyft's lack of communication or apology for these incidents, especially considering a previous two-hour wait with a no-show driver. As someone on Disability, I found myself in an unsafe situation waiting alone at a car repair shop. I respectfully request that Lyft honor the original price of $14.99 for my ride with a stop.

Earlier this evening, I took a Lyft from Columbus Airport to [redacted] Arden Rd. with driver Patrick, who dropped me off at around 9:25. Unfortunately, I realized I left my cell phone in his car after he had already left. I provided the neighbor's phone number, [redacted], during Lyft's lost and found process in the hopes of hearing back from Patrick. As I have not received any updates, I am currently waiting at the neighbor's place but she is about to retire, so I may need to leave. You can contact me via email at [redacted], the same email I used to sign up for Lyft. I am giving up for the evening and heading back to Delaware, Ohio. Please reach out to me at [redacted] to coordinate a potential meeting with Patrick in Columbus tomorrow to retrieve my black iPhone8 in a black otter box case, which I believe may be near the front passenger seat. Thank you for your assistance. Richard Dacks

I'm Kevin M., and my T-Mobile number is [redacted]. I've been trying to set up a LYFT account with this number, but it's still showing as linked to Brittney. T-Mobile confirmed it's a recycled number. I need assistance in removing Brittney from the account so I can create my own LYFT driver account. I have documentation from T-Mobile proving the number is mine. Please reach out to me soon with instructions on how to proceed. Thank you.