Lyft Customer Service Issues

I experienced a frustrating situation with a Lyft ride today. I waited for about 15-20 minutes as the app indicated a ride would cost around $20. Upon the driver's arrival, she appeared to be two blocks away on the map. Just as I was about to contact her, the app claimed I didn't show up, and she drove past me without stopping. When attempting to request another ride, the price had increased by $10. I am seeking a $10 refund to compensate for this unexpected price change. Additionally, after boarding a new vehicle, I received an email notification from Lyft stating that I wasn't wearing a mask during the ride. I want to clarify that I did wear my mask throughout the journey. It's frustrating to be wrongly accused of not following the rules, especially when I took the necessary precautions.

The driver did not pick me up and claimed to be 15 minutes away, but was actually at the wrong address. He was rude on the phone and asked me to cancel the ride. I have a screenshot confirming I entered the correct address. Another driver successfully picked me up without any issues. The app does not let me dispute the charge. I feel it is unfair to be charged a cancellation fee for the driver's mistake, which inconvenienced me and caused me to miss my bus. Please refund the cancellation fee.

Every time I use Lyft, I add a tip which is included in my fare total. Yet, Lyft is charging my bank account separately for the tip amount after I have already included it in my initial payment. This has resulted in me being double-charged for tips on over 80 rides, totaling over $[redacted] in excess charges. I am requesting reimbursement for these duplicate charges either as a credit back to my card or as credits for future Lyft rides. The email and phone systems provided for customer service have been frustratingly unhelpful, so I am seeking to speak with a Lyft representative directly to resolve this issue. I can provide evidence to support my claim, and I believe a review of my account history would confirm the overcharges.

On January 27th, I scheduled a ride with two stops, creating a round trip itinerary from home to a restaurant and back. Unfortunately, when the driver attempted to begin the trip, the app only displayed my home as the destination, not the restaurant. Although it was correctly showing on my phone, the driver couldn't see it on his end. In a rush to arrive at the restaurant on time, I had to cancel the trip, rebook it, and input the stops again before the driver could start the trip. The second attempt was successful, and I was able to complete the ride. The app glitch caused the initial issue, as indicated by the map which showed no movement of the car. I am seeking a refund of $8.37 for the inconvenience and some compensation for the time and frustration this caused. I have unsuccessfully tried contacting support through the app multiple times, only receiving general information and surveys instead of actual assistance like chat, email, or phone options. This customer service process needs enhancement. Despite this issue, I still took the trip and tipped the driver for his service. Being charged due to a technical error is unjustified.

I purchased a $** Lyft gift card at Walmart, but when I tried to redeem it, I encountered an error message. I followed the steps multiple times, but the issue persisted. Walmart was unable to provide a refund, leaving me unable to access the funds. I am frustrated by the lack of support available and seek assistance in either receiving a refund or obtaining a replacement gift card that functions properly. As a new rider, I had hoped to use the card immediately. I attempted to email screenshots for clarification through Lyft's help messaging system with no success. Any help in resolving this matter would be greatly appreciated.

On February 9th, I booked a Lyft ride as I usually do. Throughout the years, I have never consumed any food or beverages in the cars, even when offered by the drivers. Recently, I received an email stating that I am being charged $80.00 for damages that I did not cause. I am certain that I did not have any food or drinks in the vehicle, and I even submitted a photo of me at work to prove this. It is perplexing to me why the driver would falsely accuse me. I have utilized Lyft for my daily commute to work without any incidents involving food or drinks in the car.

On Monday, February 7, [redacted], around 8:15 pm, BWR transported me from Fresinus Dialysis Clinic located at [redacted] Western Ave, Blue Island, IL, to my home at [redacted] E 130th Place, Riverdale, IL [redacted]. The next day, I noticed my wallet was missing, which I had in my right coat pocket during the Lyft ride home on February 7th. I am hoping to check the Lost and Found to see if my black leather wallet was recovered. Inside, I had my I.D., social security card, and debit cards. My name is Lemuel P. Stroud II. Please, could you check at your earliest convenience? Thank you.

I recently received an email from Lyft informing me that I have received complaints from multiple drivers, possibly risking my Lyft rider privileges. I am concerned and unsure what I may be doing wrong. I can be reached at 1-[redacted]. I enjoy using Lyft, and it is my primary mode of transportation. I have been sober for over 25 years and always ride alone, maintaining a courteous attitude. I am compliant with wearing my mask. I have reviewed the guidelines, yet I am unsure of the nature of the complaints. I need clarification on what the issues are so that I can address them promptly. I do not believe my conversations are inappropriate, but if I talk too much, I am willing to adjust my behavior. Your assistance in informing me of the complaints is greatly appreciated to ensure I can continue to enjoy using Lyft.

I booked a Lyft ride last Saturday evening from Miami Valley Casino to my residence at [redacted] Hanover Street, Hamilton, Ohio [redacted]. The website quoted me $24.95 for the trip which I was fine with. However, during the ride, I received a notification that the cost would be over $[redacted]. I refuse to pay that amount and will not authorize the charge on my card. The driver was late and was speeding, making the whole experience a nightmare, especially for someone like me who suffers from anxiety attacks. Upon reaching home, I had a severe attack. If the unauthorized payment has been deducted, I request an immediate refund back onto my card.

I was charged a cancellation fee for canceling my ride due to the driver's delay, which was not acceptable. I paid an extra $7 for a faster pick-up, only to be disappointed. The app showed a driver two minutes away after paying for an immediate pick-up. However, the driver took longer and drove in the wrong direction, causing further delays. The estimated arrival time was supposed to be 8:50 pm, just minutes before my destination closed at 9:00 pm. Unfortunately, I had to cancel the ride at 8:50 pm as I wouldn't arrive until 9:11 pm, which was unacceptable. I believe the cancellation fee of $5 should be refunded due to the circumstances.

Every time I request a ride, I receive a notification that the driver is leaving in 5 minutes, even though they are not at my actual address, instead being at the store on Wilson Blvd when I live on Jammes Rd. It creates confusion, and when it takes me a minute to locate them, the drivers become frustrated. The discrepancy between the listed address on Wilson Blvd that the drivers receive and my actual address on Jammes Rd causes unnecessary issues. I believe that drivers should be able to realize they are at the wrong location when the app sends them to the incorrect address. This situation repeats with every ride, leading to unpleasant interactions. Lyft should address this problem with their GPS system to prevent these misunderstandings. It is unjust for drivers to display frustration towards me when I follow the app's instructions correctly by entering my actual address. In a city setting like mine, this recurring issue needs urgent attention to improve the overall experience.

I used Lyft last night and accidentally left my iPhone 12 Pro Max with its case in the back seat. I am unable to access my accounts or even my Lyft account as I can't remember the passwords. Please reach me on my cell phone as this borrowed phone doesn't have email capabilities. My name is Maya F., and you can call me at 1-([redacted])-[redacted]. The Lyft ride I took was around 7pm-7:45pm from the Motel 6 parking lot at [redacted] E 4th St, Ontario, CA [redacted] to [redacted] N Grove Ave, Ontario, CA [redacted]. The driver was a female in a dark colored Toyota Corolla Hybrid. I have tried contacting Lyft and various support emails with no response. I am hoping the driver can be notified about my lost phone and get in touch with me. I would appreciate a human response rather than an automated one.

I had a frustrating experience with a ride I took last night. The drop-off was not at the correct address, far from my destination. Later at 3:00 am, another ride was charged to my debit card. When I tried to purchase a Lyft gift card today, money was taken from it for the 3:00 am ride that I already paid for. This resulted in $30 and $7 temporary holds on my account. I am confused by these additional charges. I have been facing issues multiple times and want this resolved. Furthermore, I left my phone in a Lyft car, and when the driver returned it, he charged me $15, and then the app also charged me $15. These repeated inconveniences have left me feeling frustrated and taken advantage of. I hope to receive proper compensation for these issues promptly.

I recently had a negative experience with a Lyft driver that was extremely disrespectful towards me during my ride to my daughter's apartment. This driver was rude and refused to drive me up the hill to her apartment, despite it being a short distance. I had a lot of things to carry and needed assistance getting into the car. His behavior left me feeling shocked and upset. I would like some form of reprimand for his actions and a refund for the ride. If this matter is not resolved promptly and appropriately, I will not use Lyft in the future or recommend it to others over Uber like I have been doing. I am very shaken up by this experience and would appreciate a quick response to address this issue with the driver. Thank you.

While dressed up for a wedding, my wife and I tried to flag down a driver who had stopped on the opposite side of the street. Despite gesturing for him to come over, he wouldn't budge. After enduring the cold for a few minutes, we crossed over carefully, avoiding the snow and ice, and entered the vehicle. We politely asked why he didn't come to our side, pointing out that it was safe to do so as there was no traffic and our building's address was clearly visible. To our surprise, he reacted defensively and rudely, eventually kicking us out of the car. His behavior was unacceptable, showing a complete lack of respect for customer service. This was by far our worst ride-hailing experience.

I am currently in a voice chat discussing a pressing issue with a representative. I am disappointed as they continue to provide automated responses instead of addressing the specific problem I am facing. This situation with the support team is becoming increasingly frustrating, jeopardizing my commitment to continue working with you. I have maintained a five-star rating as a driver since [redacted]. Without a prompt response, you may risk losing a reliable driver. Please prioritize reviewing this matter promptly. I prefer a phone call over emails as my concerns have not been appropriately addressed through written correspondence. I can be reached at [redacted]. My experience of being stranded due to fuel costs outweighing my earnings is extremely frustrating.

I was charged $29.44 for a ride at 11:54 pm on Friday, February 25th, [redacted], and it was incorrect. The driver was rude, rushed me, and didn't listen when I asked to be dropped off at a nearby gas station due to not feeling safe. I tried to change the drop-off, but he refused and continued towards my original destination. Now, I've been unfairly charged almost $30 for an $8 ride because of his behavior. I would like a full refund of my money, please.

I am reaching out for assistance regarding my brother's lost phone in a Lyft ride. I received a call from the Lyft driver, but unfortunately, I do not remember his name clearly as I had difficulty understanding him. The driver mentioned picking up my brother, Troy L., along with another person who was described as taller than a female companion who seemed intoxicated. They were dropped off at a hotel. My brother was arrested on February 22nd at 6:16 pm. The driver contacted me using my brother's phone number [redacted]7. I am unsure how to retrieve the phone since I was not present when it was lost, especially considering my brother's current situation. I am also concerned about accessing his memories on the phone. Any assistance would be greatly appreciated. You can reach me at [redacted] or email me at [redacted] I have his identification documents and am hopeful for a positive outcome. Thank you.

I had a Lyft driver who was kind, but he had an issue with his credit card at the gas station, causing a delay that made me miss my flight. Despite removing a planned stop, I was still overcharged. The usual fare of $50 ended up costing an extra $[redacted] to reach New Orleans. My Lyft expenses over the past few months have exceeded $[redacted]. I kindly request a $65 refund for the inconvenience I experienced yesterday. I am a loyal customer and hope for a prompt resolution. Sincerely, Jeff F. Email: [redacted] Phone: [redacted] I would greatly appreciate an expedited response.

I had an unsettling experience with a driver who took me and my child to pick up my prescriptions. During the ride, the driver's behavior became strange, making me uncomfortable. When we arrived at the pharmacy, I requested to use the drive-through due to my anxiety, but the driver abruptly canceled the ride and left while we were inside. This left me and my daughter stranded for two hours until we found another ride home. This situation triggered a panic attack for me. It is unacceptable to abandon a passenger, especially one with a child. The whole ordeal from entering the pharmacy to being left alone took only a few minutes. I am upset and concerned. Please respond promptly. Thank you.