Lyft Customer Service Issues

Good Morning, by recommending a customer to take the route I suggested, she got upset because I intended to deviate through other streets, possibly making illegal turns in dangerous places. An aggressive elderly lady got upset and I do not know what she alleged, causing me to have my account suspended unfairly when all I did was wish her a good morning and blessings when she got off. It is a total injustice without any reason. I would like for my account to be reinstated and not be matched with this person again to avoid another similar inconvenience. Thank you, I await a prompt response, very grateful, and I hope for your fair judgment. Regards and have a blessed day.

I used to drive for Lyft and recently had an issue with my license. I had forgotten to pay a ticket, but I took care of it and got my license back. When I tried to go back to driving in Nashville, they told me I had too many accidents on my record and couldn't drive. I explained that most of the accidents weren't my fault, but they advised me to wait a year. I'm still unable to drive, even though I have proof that I wasn't at fault for many of the accidents. I don't understand how my driving record is being used against me in this situation.

I encountered two issues during my ride that I would like to address. Firstly, on December 30th around 10:30 PM, while traveling from NYC near Central Park to Jersey City Days Inn at [redacted] Tonnelle Avenue, the driver informed me that he reported me to Lyft for having 1 adult and 3 children in the car. He mentioned I needed a "special ride," but his language barrier made it confusing. Secondly, after he dropped us off at the Days Inn, my granddaughter left her cell phone in the car. When I contacted the driver, he requested $50 to return the phone, citing expenses and lost fares. Despite offering $20 in cash, he refused to give back the phone. I later noticed an additional $15 charge from Lyft for lost and found services, even though I already paid the driver. The driver seemed unaware of Lyft's policies and acted dishonestly, making me feel misled and taken advantage of. This experience has left me feeling disappointed and contemplating switching to Uber. Should I contact the legal department about this matter or move on to Uber for future rides? Your guidance would be appreciated. - Iris R.

Hello, I am writing to address the deactivation of my account on 12/31/21. After contacting Lyft Support, I was informed that my account was deactivated based on allegations of inappropriate comments made to a minor. I strongly deny these accusations and have not been provided any evidence or details regarding this issue. As a Platinum driver with a 4.96 rating, who has completed over 3,[redacted] rides in the past 4.3 years without any complaints, I find this deactivation unjust. It is important to note that I do not provide rides to minors, as it is my understanding that your platform prohibits this. I am perplexed by the lack of information and evidence supporting these claims. Before this incident, I even rented a car from Lyft on 12/30 to continue driving while my personal vehicle was being repaired. The loss of income due to this deactivation is significant, and I believe it is only fair for my account to be reinstated and for me to receive compensation for the lost time and earnings. I kindly request for my account to be reactivated promptly, as driving for Lyft is a source of livelihood that I value. I am willing to take legal action if necessary to resolve this matter. Thank you for your attention to this issue. Sincerely, Tony B.

I was incorrectly charged for changed or canceled appointments on January 2, [redacted]. There seems to be an issue with your website. A driver contacted me during the night, and despite my communication that I did not request the ride, a different driver showed up without a way to contact him. The customer service voicemail was unhelpful as it directed me to call back on weekdays but did not provide assistance when I tried again. I will dispute the charges with my credit card company for the cancellations. Despite this, I still used Lyft for my intended round trip on January 2. I request that you review and remove these charges, or I will need to find alternate transportation options in the future. Thank you for addressing this promptly. - Jill K.

I scheduled a Lyft ride assuming the driver would arrive in 5 minutes. Unfortunately, we waited nearly 10 minutes, only to have the original driver changed to one supposedly 11 minutes away. Due to some road closures and delays, it took an additional 30 minutes for the new driver to pick us up. While I appreciate the effort of the driver, I am displeased with being charged for a prompt 5-minute pickup when the actual wait was much longer. Had we known, we would have opted for a longer wait time to save $15-$20. Waiting in freezing weather on an icy sidewalk at 10 p.m. for a total of 45 minutes was uncomfortable, especially considering our age. We request a partial reimbursement for the inconvenience. Thank you for addressing this frustrating situation. - E.A.

I had pre-booked a Lyft ride from Mooresville, NC to Charlotte airport on 01/02/[redacted] for a fare of approximately $45 to $48. However, twenty minutes before my scheduled pickup, the Lyft ride was canceled, and I had to rebook, resulting in a charge of $[redacted].19. The replacement driver had difficulties with English, causing a delay in reaching my location, and after finally locating him in the rain, we made it to the airport. Unfortunately, I was unable to use the first-time Lyft discount LYFTPTM. Despite the rough start, I did tip the driver $10 for his good driving once we were on our way. This experience with Lyft was not satisfactory, and I hope to resolve this matter promptly. Looking forward to your response. - Michael S.

Last night, around 10-11pm, at Extended Stay America on [redacted] Evans Road in Melbourne, FL, I accepted a ride from Wesley, an acquaintance. I had multiple bags and belongings in the trunk. On the way to Super 8 Motel at [redacted] S Harbor City Blvd, there was a disagreement. Upon arrival, I realized I was missing some items, including a laptop cloth bag containing valuable electronics, an HP laptop with serial #PF2LHZ76, as well as our original birth certificates, SSN cards, and important documents. Following the incident, I filed several police reports (CASE#MP22-[redacted]) due to the missing items and the unacceptable behavior of the other passengers. The female riders, along with Wesley, threatened and harassed me both verbally and physically. I urge the authorities to take action and help me recover my belongings if they are not found in the Lyft's vehicle.

I left my phone in the car yesterday around 8:00 PM on a ride from Freeport/Walmart to [redacted] Ellsworth Avenue. The driver, Livio, was in a red Subaru with car number [redacted]. Marielle reached out to me after I submitted a request. I informed her about the situation, and she tried to reach the driver, who claims there was no phone found. However, both my friend, who traveled with me, and I distinctly remember leaving it in the car. Marielle has shared my roommate's contact information with the driver, but I am yet to hear from him. The lost phone is a Samsung Galaxy S20 in a green and black case, which is vital to me as a college student. I am very anxious about this situation and would appreciate your assistance in retrieving my phone. I have attached the email correspondence with Marielle for your reference. Thank you.

I created a new account with Lift, but I've been struggling to reach someone for assistance. When I tried talking to a live agent through the app, they directed me to customer support. I loaded a $50 gift card into my account, but when I tried to request a ride, it didn't work properly and didn't show any ride prices. This issue happened before with my wife's account when she added a $25 gift card. We haven't violated any Lift rules, but we're unsure if our accounts are suspended. I'm frustrated with the lack of help and feel like my money was wasted. Can someone please assist me with this problem?

On January 8, [redacted], my husband and I requested a ride from 1 Arlington Ave in Spotswood, NJ to Ryan's Pub at [redacted] Englishtown Rd in Monroe, NJ. When the driver's profile popped up, it showed Ashton arriving in 9 minutes. However, the app suddenly indicated he had arrived when he hadn't. Despite trying to contact him through calls and texts, there was no response. We were not able to take the ride, but an $8.99 fee was charged to my Discover card. We had to request another ride with a different driver, Rozza, to reach our destination. Please investigate this matter and refund the fee. We are frequent Lyft users and find this situation unfair. It seems possible that someone else may have used our booking. Thank you.

My Lyft driver account was deactivated because they couldn't verify some information I provided in my new account. Even after contacting the help desk, I still don't know which information was the issue. They suggested reapplying after 6 months, which has passed since May/June [redacted]. Initially, my original account was put on hold for a background check when I was in the process of changing my name due to marriage. The delay made it impossible for me to drive for Lyft, so I decided to deactivate that account after about 2 months without any updates. I suspected the name change from my maiden name to my married name caused the problem. I thought creating a new account with updated info would solve the issue, but unfortunately, that wasn't the case. I've been unable to drive for Lyft since then, and I regret deactivating my original account.

In Las Vegas, I am facing issues with the Lyft app directing me to incorrect pick-up locations. I have had to cancel several rides due to this malfunction. Specifically, when selecting "the Cosmopolitan hotel," the driver app sends me to an alley behind the property, causing inconvenience. In Las Vegas, pick-up and drop-off spots differ, so this discrepancy needs to be resolved promptly to avoid further losses of time and money. Additionally, the extended wait times and disconnection when calling customer service at Lyft are frustrating. Improved professionalism in addressing these technical difficulties is required. If assistance is needed to resolve these issues, feel free to contact me.

I wanted to share my positive experience with my Lyft driver, Christopher. He went above and beyond by handling my luggage and was very friendly and courteous throughout the ride. Unlike some other drivers I've encountered in Atlanta, Christopher's service was exceptional. On a separate note, there was a discrepancy in the fare between my trips from the airport to the hotel and back. I believe the prices should have been more consistent. I kindly request a call back to discuss and resolve this issue. You can reach me at [redacted]. Thank you. Gerry M.

I recently noticed a poor customer review following my Lyft ride with Shamus on Thursday, January 20. Although I initially wanted to leave a negative review, I decided to follow the advice of the Dalai Lama and chose kindness. I want to clarify that I had my mask on while waiting curbside for both Lyft rides that morning; I never removed it. Therefore, the claim in the review stating I was maskless is completely false. Additionally, the email mentions the option to send a photo as proof of wearing a mask to the driver, but I couldn't find how to do this when requesting a ride.

Since January 2nd, [redacted], I reached out to Lyft regarding issues with my account, [redacted]. Due to my compromised account preventing me from logging in, I had to create a new account to contact support. Despite leaving multiple messages, the support team's responses were unhelpful, as they continued to refer to the compromised account. Sadly, my phone, along with driver Jimmy from my recent ride, was lost, leading to my account being hacked after being traced through driver GPS by the police. I've been unable to log in or verify my phone number. Despite no resolution, I noticed continued charges. My new account number is [redacted], created out of necessity. It's been 20 days now, with no contact or progress on this matter, leaving my funds vulnerable to theft. I seek immediate assistance and request a complete record of all my rides. The primary account in question is [redacted], [redacted], while the new account forced upon me is [redacted], [redacted]

I have been trying to contact Lyft for the past 5 days without any response. The ride I took on 1/17/21 was ordered by the bartender at the concert I attended, and I left my purse in the vehicle. My purse contained important belongings, including my phone, money, and car keys. When I realized my mistake, I tried to cancel my cards and reach out to the venue and Uber until I discovered through Uber that the ride was actually with Lyft. Unfortunately, my car was stolen by the driver who returned to my place later. Despite filing a police report with Springfield PD and having witnesses who can identify the driver, I have not received any assistance from Lyft. The individual captured on video stealing my car and belongings needs to be held accountable, and I urge Lyft to address this serious issue promptly.

I wish to report my disappointment with driver Halicia for not following the mask policy during my ride today at 2:50 PM. I was upset that she showed a lack of concern by not wearing a mask and seemed indifferent to the issue. She even suggested ending the trip to avoid problems for herself without considering my inconvenience, as we were far from the starting point. It was troubling to see Lyft implement mask verification for passengers while allowing drivers to disregard safety measures in an area affected by the Omicron variant. I urge for a prompt resolution to this matter as it has deeply upset me. I plan to share my experience on social media and contact local news outlets. Please reach out to me at [redacted] to discuss how to address this issue promptly. Best, E.M.

Hello, I'm a new user of Lyft Rides. This morning, I downloaded the app and was surprised to see that it indicated Love Field Airport, which wasn't my destination. Despite that, I was charged over $32 on my card. I would like a refund for this erroneous charge. After that, I requested a ride to [redacted] Rigsbee Drive after 1:40 PM in Plano, Texas [redacted]. The driver took me there and automatically charged the fees to my card. I would appreciate it if you could refund my card promptly. My name is Jannie T. Kokkinakis. Thank you.

I am dismayed by the excessive $87.10 charge on my Marriott Bonvoy credit card for a Lyft ride on Dec 3, [redacted] from Bush Intercontinental Airport (IAH) to the Marriott Medical Center. This charge, listed as LYFT *1 RIDE 12-03 lyft.com CA, is exorbitant compared to the usual $30.00-$40.00 fee for the same trip. Despite tipping generously, the unexpectedly high fare has left me feeling exploited. We may opt for a regular cab in the future, priced at $60.00, if this issue is not resolved with a refund of $47.10 to $57.10. The driver's service was commendable, but the pricing discrepancy has tarnished our Lyft experience.