Lyft Customer Service Issues

Hello, I received poor customer service this morning. The driver was unprofessional, went to the wrong address, and had difficulty following directions. Despite my attempts to guide him, he was not cooperative. I asked him to park at a landmark, but he made me wait due to his mistake. He claimed he did not know the area and blamed the misunderstanding on Lyft. I expressed that his error was not my responsibility. Had he been more polite and taken accountability, I would have been content. I kindly request a refund for this ride and suggest discussing this matter with the driver. This incident has caused me to be late for work. I appreciate your attention to this issue.

I had an issue with a Lyft driver not being able to locate my address twice at [redacted] Ocean Breeze St, Lake Worth Beach, FL [redacted]. The driver was at the wrong location and had difficulty finding [redacted] West Boynton Beach Blvd, despite being on the even-numbered side. I asked to be dropped off at Chase Bank three blocks away, but the driver insisted on the wrong address. Additionally, I received multiple texts on my prepaid phone, which I am charged for and cannot afford as a Medicare rider. These issues are concerning, and I would like to know more about your driver rules and what can be done to address these situations.

Good afternoon, I would like to report the abuse of the vehicle that was assigned to me on May 5th at the airport. I requested a ride on May 5th around 11:30 pm, and I was assigned the vehicle with license plate KDKT78. I was traveling with a baby and many suitcases, which I informed the driver about. He took about half an hour to start the car, according to the GPS. I asked him to please let me know if he was coming because I was waiting with my baby, and if he couldn't pick me up, to cancel the service. Instead of picking me up, the driver kept moving away and going in a different direction than the one I was going to take. I had to ask for another pick-up, and you assigned another service at 12:38 am. It was really a long time to wait in the conditions I was in after a 7 and a half hour journey, alone with a baby, three suitcases, a stroller, and a diaper bag. This driver really caused me a lot of stress and a bad experience. He was rude, and on top of making me wait, he wouldn't even answer me. I have evidence of this. Thank you, Karem

Good afternoon, I want to report the misconduct regarding the vehicle assigned to me on May 5th at the airport. I requested a ride on May 5th around 11:30 pm, and I was assigned the vehicle with license plate KDKT78. I was traveling with a baby and a lot of luggage. I informed the driver, and it took him about half an hour to get the car going. According to the GPS, I asked him to respond, letting him know I was waiting with my baby, and if he couldn't pick me up, to cancel the service. Instead of picking me up, the driver kept moving away and taking a different route from the one I was going to take. I had to ask for another ride, and you assigned me a new service at 12:38 am. It was a very long time to wait in the conditions I was in, after a 7.5-hour trip, alone with a baby, three suitcases, a stroller, and a diaper bag. This driver really caused me a lot of stress and a bad experience. He was rude and not only left me waiting but also did not respond to me. I have evidence of the above. Thank you.

I have been trying to get help regarding a ride issue from March 7th. The driver did not show up, but I was still charged. I am frustrated because every time I try to get assistance, I am told there was no error. I was charged $10.88 yesterday for a ride I canceled immediately. I kindly request a refund of $14.99 for the March 7th incident and $10.88 from yesterday morning at 9:05 a.m. I am disappointed with the customer service provided by the company. I hope to receive my money back promptly. Thank you for your cooperation. - A. A.

Upon arriving at the airport today, I needed to travel to Sacramento to catch another flight. Comparing the train and Lyft rates, I opted for Lyft, paying $[redacted] for the journey to arrive home by 5:26. Regrettably, I reached home nearly an hour later as per Lyft. Had I chosen the train for $25, I would have been punctual. I trusted Lyft's displayed time, but in reality, it miscalculated the journey time, leading to a missed flight. The inaccurate ETA on the app caused me to incur additional costs by rebooking a new flight. The misleading timing and lack of traffic consideration on Lyft’s part resulted in a delay close to an hour. I am seeking an immediate refund for this inconvenience.

I couldn't find the right category for my issue, so I selected one randomly to seek help about my upcoming Lyft ride. This will be my first time using a ride service, and I'm wondering if I should notify the driver in advance about taking my collapsible laundry/shopping cart with me, containing a canvas bag of my belongings, to my drop-off spot. I need to ensure there's enough space in the car or trunk for the cart while traveling. I will be staying at a friend's place for a few weeks and need to transport my clothing. The cart can be stored in the trunk or on the floorboard, and the canvas bag can be kept near me in the car or inside the trunk. I will request my ride in a few hours but need guidance on whether a larger vehicle is needed or if a standard Lyft car will suffice. Thank you for your help.

On May 13, I left my keys in a keychain with 8 keys worth $[redacted]. Patricia picked me up around noon in a silver Toyota Corolla with license plate QSPU16. She dropped me off at [redacted] NE [redacted] St Ap [redacted] in North Miami Beach, FL [redacted] and took me to [redacted] East 25 St in Hialeah, FL [redacted]. Lyft asked for my insurance and has not responded since May 13. I urgently need my keys which include my car key, mailbox key, building access clip, a special large key, and 4 small keys. My apartment key is yellow. Please answer me in Spanish as I do not speak English. Thank you. My name is Olga Vargas, phone number [redacted].

Good morning, I recently contacted Lyft about three unauthorized charges on my account totaling $58.62. The charges are for rides on May 12, [redacted], and February 2, [redacted], that I did not take, as well as an unknown charge of $25.00 on May 12, [redacted]. I have provided pictures for your reference. One of the rides shows a discrepancy in the distance traveled. I believe there is an issue with your system and I would appreciate it if you could investigate and provide a solution promptly. If possible, please supply a telephone number where my attorney can address these fraudulent charges with Lyft. Thank you for your attention to this matter. Sincerely, T.C. Da Silva

I reserved a ride, and the driver was 13 minutes away. I decided to cancel when the driver was 9 minutes away, informing them via message. Afterwards, the driver changed, and the new driver was further away. I promptly cancelled that ride as well. Despite my cancellations, Lyft is charging me the full fare for the ride, which I find unfair as I never took the trip. They claim I didn't cancel in time, which I disagree with. Although I did see a confirmation page the second time I cancelled but don't recall seeing it the first time, I did press the cancel button on both occasions. If there's an issue with the cancel button on the Lyft app, it shouldn't be my responsibility. I kindly request a refund at the earliest convenience.

I was charged twice for the service and an extra $6 for canceling. The app didn't notify me about the driver until they called, but I had already arranged another ride. In the morning, the first ride cost $16.65. Later in the afternoon, another ride cost $32.64. Then, the issue where I was practically charged double with a cancellation fee of $6, another charge of $32.87, and another one of $32.64. These discrepancies don't show on my Lyft account. I took pictures of my Lyft account before they were removed, showing that only $49.29 was charged for the first two rides in my bank statement. I've had this issue with Lyft before, which is why I stopped using it for a while. However, I had to use the app again because Uber has fewer drivers available.

Hello, I've been trying to reach out to Customer Service with a question that remains unanswered. I wanted to discuss the upcoming new electric vehicle models expected in [redacted] and [redacted], specifically in the luxury category. As I am interested in driving for Lyft as a luxury driver, I'm unsure if the vehicle model I'm considering will qualify for the Black Luxury service. Customer Service advised me to check the Lyft eligible list regularly, but this hasn't provided the clarity I need. I'm hoping to find out whether future electric vehicle models like the GM Hummer EV, GM Cadillac Lyriq, Tesla Cybertruck, Ford F150 Lightning EV, Lucid Air EV, BMW i4, Audi e-tron, and others will meet the requirements for drivers in the Black Luxury category. I prefer to drive only as a Black Luxury driver and want assurance that the vehicle I choose to purchase will be accepted. I appreciate any insight on how Lyft determines which models are eligible for Black Luxury drivers. Thank you for your help, and I hope for a more informative response than just being directed to check the Lyft website regularly.

I have attempted to get a ride twice in the rain in the last two days and paid nearly $18 for a five-minute trip. Drivers claim they are not benefitting from these expensive surge prices and are not significantly busier during these times. It gives the impression that customers are being overcharged due to pandemic losses. I have been a loyal Lyft user throughout the pandemic and it feels unfair to suddenly face these high costs. I have brought this up before, but the prices remain steep. I am considering no longer using rideshare services in bad weather and sticking to the bus on weekends until there is fair treatment. I will reassess my participation in the Lyft Pink program in a month. Monopolies can lead to such situations. I am requesting a significant refund for these excessive charges. I appreciate your attention to this matter.

Hello, I experienced a significant disruption in my travel plans due to an error in your GPS system. On May 30th at 11:25pm, I utilized your app to request a taxi from [redacted] E Eagle St, Buffalo, NY [redacted], USA to Rainbow Bridge, Niagara Falls, NY, USA. Unfortunately, your system directed the driver to the Peace Bridge border instead of the Rainbow Bridge, causing a significant delay. The driver's lack of necessary documentation to cross into Canada further complicated the situation, resulting in an extended ordeal at both US and Canadian customs. Due to this situation, I firmly believe that I should not be held responsible for the taxi fare. The misnavigation led to a five-hour delay and substantial emotional distress. I respectfully request a full refund for the fare and compensation for the mental strain and disruption caused by this incident. Your prompt attention to this matter would be greatly appreciated. Thank you.

On Sunday, May 30, I needed transport to the airport for my 6:30 am flight. I had arranged for a pick-up between 4:45 to 5:15. I received a message at 3:45 am confirming my scheduled ride with Lyft. By 4:30 am, I was informed about a credit card payment issue. Despite attempting to update my payment details promptly, there seemed to be another message that disappeared before I could read it. As a visually impaired senior citizen, I rely on services like Lyft. Unfortunately, the driver never showed up. Luckily, a friend was able to give me a ride instead. While I have an upcoming trip in July, I am hesitant about relying on Lyft in the future.

On Thursday, June 3rd, I mistakenly left my black flip phone in the car with Kiaramabal. I immediately contacted Lyft, and they connected me with the driver. The driver assured my mom that he would drop off the phone in 5 minutes, but unfortunately, that did not happen. Despite reporting the issue multiple times through Lost and Found online and exchanging emails with Lyft, I am still without my phone. I am frustrated because Lyft has the driver's information, and I don't understand why it's taking so long to resolve this. My name is Yaakov Globman, and you can reach me at [redacted] Overbrook Ave. I was heading to [redacted] South Columbus Blvd, where Magee Rehab is located. Jherermin Alberto from Lyft Support has been corresponding with me via email, but I remain confused by the delay in returning my phone. I desperately need my phone back as I feel incomplete without it. If necessary, you can contact me at [redacted], as my cell phone is inaccessible at the moment. Your prompt assistance in this matter would be highly appreciated. Thank you, Yaakov Globman.

On 5/31/21, Derrick was supposed to drive us from Wylie, Texas to DFW. He contacted us needing directions to a nearby gas station to buy a charger for his phone, which was at 11%. Despite agreeing to provide him with one, it didn't work out, and he had to purchase a new cord en route. An unexpected detour to get the charger caused us to arrive at the airport by 7:10 pm. Unfortunately, delays meant we missed our boarding time. We are requesting not to be billed for this ride. Derrick was the driver for this trip.

Urgent situation: I accidentally left my Samsung Galaxy S10 in a Lyft car tonight. It has been several hours, and I urgently need to contact the driver. I am unable to log in to Lyft since the verification code is sent to the lost phone, which I do not have access to. My name on Lyft is Isaac John Bock (Ello). Please reach me at [redacted] or via my girlfriend at [redacted]. The lost phone is a Samsung Galaxy S10 in a clear, yellowish case, left on the back seat behind the driver at around 8:45 PM. The driver's name is KHELIFA, and he drives a red car. Thank you.

I had an issue with a rider back in [redacted] or [redacted]. After I dropped her off at DCA airport, the GPS directed me to an unauthorized stopping area. Despite her request for me to wait with her luggage, I explained I had to leave after dropping her off. I stopped briefly to help her with her bag and then departed. Surprisingly, she later claimed I nearly ran the car over her foot. Consequently, my driver app was suspended without any thorough investigation or evidence. There were no medical reports, videos, or images to support her claim. I'm confused as to why my app remains suspended to this day.

I am requesting a refund immediately. I arrived at the designated location 10 minutes before the scheduled time. Despite informing the driver to call upon arrival, no one arrived at the pickup spot. Missing my appointments is not common for me, and today I had a doctor's appointment to remove stitches. I believe the driver may have mistakenly gone to the wrong location. Therefore, I request a refund of my funds promptly.