Lyft Customer Service Issues

I recently purchased a $[redacted] Lyft gift card to use for transportation since I am 7 months pregnant with a high-risk pregnancy and currently do not have a vehicle. However, when I tried to update my email, both my fiancé's and my Lyft accounts were disabled without explanation. I suspect it may be due to my old account being deactivated, possibly linked to my stolen phone where my Lyft account was used without my consent. I have tried contacting Lyft multiple times for assistance with no response. Please reach out to me at [redacted] or [redacted]. Thank you. - Vanessa M.

For the past month, I've been having issues with the Lyft app. It keeps erasing my schedule. Even though I try to add my current Chase debit card ending in [redacted], the app insists on adding my old Mastercard and Visa cards that are no longer active. I've already attempted the "Just Say" recommendation without success. This has caused a lot of frustration as I have been unable to resolve this problem and I rely on Lyft due to health reasons. Please, can you look into this matter promptly? You can reach me at [redacted] or [redacted]. Thank you.

I requested a Lyft to take me to a church for a Tuesday night bible study, but upon arrival, the church was closed. The driver mentioned excuses such as random selection, being his last ride of the night, and not being able to make additional stops. I tipped him regardless, but upon reflection, I questioned the validity of his excuses. I had inquired about his church's services during the ride, showing my uncertainty about the church's hours. The driver dropped me off at a gas station, and though I provided feedback on the Lyft website, the form only allowed for a rating without any explanation.

I recently took a Lyft ride in NYC from 114th and Amsterdam Avenue to 85th and York at 5PM with a driver named Rizwan. I had requested for all the windows to be open, but the driver rudely asked me to leave the car and find another ride. We had a disagreement, and I even had to ask a stranger to call the police. Despite the tension, the driver eventually continued the ride. To my surprise, the driver reported me and I received a notification from Lyft about safety protocols. I want to clarify that I followed all safety measures by wearing a mask and not sitting in the front seat. My only request was for all windows to be open, which the driver only fulfilled after our argument. Prior to this incident, I had another Lyft ride before with a different driver. I would like Lyft to investigate if I adhered to safety guidelines during that ride as well. This experience with Rizwan might push many customers to consider using a different ride-hailing service.

I had a concerning experience with a Lyft driver scheduled to pick me up between 6:40-6:50 pm. Despite arriving early, the driver messaged that he had reached and would wait until 6:45. When he texted me at 6:36 asking my location, I assured him I would be there by 6:40. When I arrived at 6:39 wearing a mask, he left immediately, despite your message stating he would wait until the allotted time. To my surprise, I later received a message implying that I was not wearing a mask, which is untrue. As a doctor and behavioral health provider, I always wear a mask and had a black one with a small silver star on at the time. I feel this driver's actions were unjust, both for leaving early and falsely reporting me. This incident has occurred before, where drivers leave early despite being asked to wait. I am disappointed with Lyft's choice of drivers. - Dr. S. Michaels

This morning, I was running behind for work and opted for a Lyft. After getting into the car, the driver claimed I had scratched his vehicle with my keys. Despite explaining there was no scratch, he insisted I was lying. I reassured him there was no damage and even suggested he check. In response, he rudely told me to exit the car. I tried to reason with him, asking him to take me to work as I was already late. He begrudgingly agreed to restart, but when I asked for mutual respect, he abruptly canceled my ride and hurled insults at me. Unfortunately, this isn't the first time I've faced such a situation, and it seems to go unresolved each time.

I had a concerning experience with a ride-share driver who initially denied having found my lost phone in his car. After using my Find My iPhone app to track it to Queens, he suddenly "found" it only after I alerted him about its location. He demanded cash, separate from the ride payment, to return my phone. Despite offering to pay through the app, he insisted on cash through CashApp. Feeling pressured, I refused to pay until I had my phone in hand. After threatening to report the incident and recording our conversation, he reluctantly gave my phone back in exchange for $40. This behavior is unacceptable from a company that emphasizes safety and honesty.

Dear Sir, I am delighted to have joined Lyft as a driver. I aim to surpass your expectations by providing excellent service with a hospitable and respectful attitude. My [redacted] Toyota Highlander in midnight black, with black leather interior and seven seats, has been approved after submitting all the required documents. Upon checking my Lyft app, I see that I am only listed for Lyft and Lyft XL services. However, I believe I qualify for Lux Lyft as well. I respectfully request to be added to the Lux category to work full-time with Lyft. I have completed [redacted] trips with another carrier in a year and received their top award. I am committed to going full-time with Lyft and contributing even more. I kindly ask Lyft support to add me to Lux to extend my services across Michigan. Thank you for your consideration. Sincerely, Hoss Harb

I have been unfairly accused. The driver never showed up, despite the Lyft app saying he was 5 minutes away. I waited for 20 minutes, but he never arrived. Later, I got an email from Lyft saying I didn't have COVID-19 protection, but I was at the police station and Macy's, so I might not have worn a mask then. This made me late for work, and on top of that, they threatened to close my account. I didn't want to cause any problems with the driver, so I didn't complain. Please ask for more proof as these accusations are false. I am now scared to order a ride. I am a kind person and always tip if I can. I received a complaint which was probably from a canceled trip. The driver might have wanted to make more money, but it wasn't my fault. Thank you for your attention. Kind regards, Vera Zaichik.

I requested a round trip from Kissimmee, FL to Deland, FL and back to Kissimmee. When we got picked up, we placed 2 book bags and a red tote bag in the trunk. Upon arriving in Deland, I accidentally left my black zip-up folder in the back seat while checking my mail. When I returned, the driver was gone. Despite my efforts to contact her and Lyft, the issue remains unresolved. I urgently need my items back as they include my bank cards, state ID, money, chargers, and essential daily items. I have made alternative return arrangements and kindly request to meet the driver at ihop at [redacted] W Irlo Bronson Memorial Hwy, Kissimmee, around 2:50 or 3:00 to retrieve my belongings.

I recently switched to using Lyft over Uber. Twice last week, after paying for my Lyft rides with my debit card, Lyft automatically deducted their fee, resulting in my entire account being placed on hold, with all my funds frozen. This left me stranded and forced to walk 9.5 miles from Wilkesbarre PA to Pittston PA. Despite Lyft receiving full payment for the rides, my account was inexplicably blocked, preventing me from using the service or my debit card for two days. I am puzzled as to why Lyft would freeze my account after deducting their fees when the ride was already paid for. This occurred not once but on two separate occasions last week. I would appreciate being reimbursed for at least one of these rides, if not both, as the situation caused me to walk home for over 3 hours unexpectedly.

On Saturday, January 23, [redacted], I took a ride with S&S on North Montello St. Upon entering the car, the carriage fell over but did not hit the car. The driver proceeded to take photos of a scratch on the car's side, automatically assuming I caused it. Despite my attempts to explain and investigate, the company is now trying to charge $[redacted] to my account without considering my side of the story. I dispute the damage fee because I firmly believe the protective carriage could not have caused that scratch, which looks more like a key mark. The driver's immediate focus on that particular area for photos seemed suspicious. I am unwilling to pay for damage I didn't cause and if we cannot reach an agreement, I may have to seek legal action.

On Monday, February 5th, around 4:30 pm, I requested a Lyft from [redacted] S. Wacker Drive in Chicago to [redacted] S. Wacker Drive. Despite light traffic due to the pandemic, I opted to "wait and save" for $22.50 with an expected arrival time between 4:45 and 5:15. After receiving a message at 5:18 with a new arrival window of 5:30 to 6:15 and seeing two cars away from downtown on the map, my screen unexpectedly refreshed around 6:00 to the starting page as if I hadn't made a request a few days ago. Despite trying to restart the app, it continuously landed on the initial screen, prompting me to give up and take a taxi home. This experience was disappointing and costly, unlike my previous satisfactory rides with Lyft. I plan to dispute the charge once it reflects on my credit card statement through the Better Business Bureau. Thank you, Elinor Pearlstein

On February 4th at 3:18 pm, I took a Lyft ride with driver Harold. The fare was $11.70, and I requested an additional stop. While in the car, I lowered my mask due to my asthma, which made it hard to breathe. Harold insisted I put it back on, which I tried to explain was difficult for me due to my medical condition. Instead of understanding, he rudely threatened to stop the car and make me get out. I felt disrespected and uncomfortable. I'd like a refund for this ride and hope to never be matched with him again. Harold's behavior was unprofessional and insensitive, especially considering my medical condition. I carry an inhaler, but he didn't seem to care. It was a disappointing and frustrating experience dealing with a driver who lacked empathy.

I am currently dealing with Lyft deactivating my account without receiving the email they claimed to have sent regarding a traffic report issue from a background search agency. Despite requesting the email four times, I have not received it. The responses I get from Lyft are generic, stating that the email was sent detailing the problems on my traffic report, but no actual email is to be found. It seems like there was an error on their end. No one at Lyft can resend the email, and I keep getting the same canned response. I am at a loss on how to appeal this unjust deactivation promptly.

Alejandro (IFIA90) arrived to collect me, requesting I remain outside his vehicle. Despite waiting, he instructed me not to enter. Following this, I inquired about our departure time when inside the body shop. He indicated he was leaving immediately. As I approached the vehicle, he departed suddenly. I have photographic evidence and videos documenting the incident. Should you require them to verify my account of being left behind, please let me know so I can provide them promptly.

The Lyft app needs some improvements for both passengers and drivers. When I enter the address for the Mariano's store I work at in Gurnee, IL, it only shows as the address but not the name in the app for passengers. Additionally, for drivers, the address for Mariano's in Gurnee, IL, directs them to Sam's Club instead of the correct location. This is causing confusion and frustration for both riders and drivers. I enjoy using Lyft, but these issues need to be addressed to ensure everyone has accurate information. Thank you for your attention to this matter. - Scott W.

Yesterday, I was dropped off at Walmart for a quick grocery trip, which was supposed to be a less than 10-minute drive. When I tried to return at 4:09 pm, I faced a long wait and a fare increase from $10 to $30 within 40 minutes. Despite having perishable items like ice cream and milk, I should have walked back. However, when the driver Joseph picked me up at 4:37 pm, he headed in the wrong direction. Despite my requests, he insisted his app was optimizing the route for traffic. He disregarded my pleas to turn around to Hillsborough at [redacted] Meganwood Pl in La Mirada, CA. I even tried contacting Lyft for assistance, but the situation escalated as he continued driving towards Los Angeles instead of taking me home as intended from Walmart. This experience was disappointing and frustrating, especially since I am a frequent Lyft user who values good service and always tips. Joseph's behavior was concerning and did not align with the standards I expect as a passenger.

Hello, Lyft was working well last week, but lately, I've had issues. I tried requesting a ride three times since last night, but each time, the app dropped me. I've already been charged for three trips, but I haven't gotten a ride. I'm unwell and really need a ride before the CVS store closes at 6 pm. I live in Big Bear Lake, California, [redacted]. The drivers are great, but it seems like something is going wrong with the app. I also received a couple of calls that seemed strange. Please assist. Thank you, Danley Pearson.

On February 11, [redacted], my senior citizen mother, Roseanne G. Ruggiero, contacted the Health Services Department at 1-[redacted] for a ride to her doctor's appointment from her home at Brentwood Senior Commons in Brentwood, CA. Her pick-up address is [redacted] Larkspur Ln. Unit or Apt. # [redacted], Brentwood, CA [redacted]. Her phone number is [redacted]. The destination was Kaiser San Creek in Antioch and she needed a return ride back home. The driver, named Diego, was driving a white [redacted] Subaru. After her appointment, Diego dropped her off at her residence around 1:00 pm but she accidentally left her purse in the car with approximately $40 to $60 cash, her driver's license, credit cards, checkbook, cell phone, and other personal items. Despite our attempts to contact the Medical Ride Company, we have not received any responses regarding the lost purse. As her son, Michael R. Wise, residing in WA, I am reaching out for assistance since my mother is not familiar with using computers. Please contact me at [redacted] or via email with any information that can help resolve this situation promptly. Thank you, M.R. Wise (Mike)