I have two charges made on ********** from Lyft in the amount of $** each for a total o...

GetHuman5304053's Dispute a Charge issue with Lyft from September 2020

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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5304053's own words
I have two charges made on ********** from Lyft in the amount of $** each for a total of $***.**. I have sent emails and contacted Lyft through messaging about these charges being made in error. It says they went into Lyft Cash Balance Account but I never requested this nor would I authorize those charges. When I have requested rides with Lyft my card on file has been authorized for the amount of the ride in advance. I then wait for the driver who then does not arrive and I am told that there are no drivers available and that they are working on getting more drivers. I am told to try back later. When I try again the same thing happens and my card is charged again for a ride that does not complete! So on top of the $*** they withdrew from my account and put into some Lyft Balance account my account was charged for multiple rides that were cancelled by Lyft after charging my card.

GetHuman5304053 did not yet indicate what Lyft should do to make this right.

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Dispute a Charge issue
Reported by GetHuman5304053
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 7406 others
0 customers following this


GetHuman5304053 started working on this issue
Sep 26th, 2020 7:31pm