Lyft Customer Service Issues

Archive 74

The following are issues that customers reported to GetHuman about Lyft customer service, archive #74. It includes a selection of 20 issue(s) reported June 2, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I was waiting for a ride home from work, as my office closes at 4. I ordered my Lyft at 2:50, and finally got a ride, but then a new driver was scheduled when he was only 6 minutes away. I've had issues with late rides and re-scheduling even when I book in advance. Today, my ride has been rescheduled twice already, one hour later each time. It's frustrating that drivers can cancel last minute without repercussions. If we cancel, we get charged $5-$10. Lyft takes the money upfront but doesn't show the same consideration. Refunds for cancelled rides take 3-5 business days, while drivers can cash out immediately. This imbalance is unfair. I've been a 4.9-star rider for years, but this ongoing problem could lead to me boycotting Lyft. Waiting 2 hours for a ride is simply unacceptable.
Reported by GetHuman-koakoala on Tuesday, June 2, 2020 8:11 PM
I am experiencing frustration as this is the third time this week that my concern has been overlooked. Yesterday, I submitted request [redacted]73, and unfortunately, Cassie did not address the mileage discrepancies related to my Lyft Flex Drive. Despite sending screenshots yesterday, which I have attached again, the issue persists. The problem lies in the fact that these miles were recorded while I was actively driving for Lyft this morning. From 7:12 AM to 8:52 AM EST, with the Lyft app on, I completed only four rides: 3.14 miles, 21.43 miles, 1.98 miles, and 20.06 miles respectively. After my last ride, I returned home, yet somehow, 27 personal miles were calculated. This error is preventing me from driving today out of fear of adding to my personal miles while picking up passengers. Prompt attention to correcting this matter is crucial, as my previous attempts to resolve it have been unsuccessful. Your assistance in addressing this promptly is greatly appreciated.
Reported by GetHuman4889783 on Tuesday, June 2, 2020 8:23 PM
On June 2, [redacted], at 8:30 pm, one of your drivers in a white Jeep with license plate [redacted] LNZ was playing loud music and smoking in our community. Despite multiple requests from neighbors and even the police to lower the volume, he continued to blast the music. The driver claimed to be visiting his sister but later started shouting for someone named Michelle around 10 pm. His disrespectful behavior caused a lot of disturbance in our neighborhood on Wedgewood in Hillsboro. It's important to address this inappropriate conduct promptly to ensure the safety and peace of the community. Thank you.
Reported by GetHuman4906137 on Wednesday, June 3, 2020 1:53 PM
I am extremely upset! This morning, I requested a Lyft to take me to work, as I do every day. The driver claimed to arrive at my apartment, but he was nowhere to be found. Despite my numerous attempts to reach him, he did not respond. When I finally got in touch, he admitted to taking another passenger first and asked me to wait. As a result, I am now 30 minutes late for work. I tried to cancel the ride without success. This driver's behavior was unacceptable and unprofessional. He is now being compensated for a ride he never completed as well as for the additional ride I had to arrange to get to work, which I have yet to do. I am requesting a refund for all charges incurred on the morning of June 5th to be credited back to my card. I am a loyal Lyft customer, using your services regularly and spending a significant amount. This experience is unacceptable for me.
Reported by GetHuman-inetthar on Friday, June 5, 2020 2:10 PM
I had arranged a ride in advance and was informed that Antonio would pick us up in a [redacted] Milan Hybrid, but later received a message that David [redacted] H40 was on the way. My husband tried to flag him down, but he drove past us and charged a $10 no-show fee. I had to cancel our return ride from Walmart, and after several issues with other drivers, Jorge eventually took us to our destination in a Nissan Sentra [redacted] LNK. Despite the mix-ups, I appreciate the service and have only encountered a problem once before, which was promptly resolved. I understand there may be challenges due to the pandemic, but as a senior on a tight budget, I can't afford unnecessary charges. Also, kindly update my husband's information since we got a new debit card with his name on it and we prefer a male or female driver. Thank you for your assistance.
Reported by GetHuman4917050 on Friday, June 5, 2020 7:13 PM
My Lyft driver was late. The app said I'd reach my destination by 3:15, but the driver came after that. After picking me up, the driver stopped for about 10 minutes. Once the driver dropped off a previous customer, they stopped moving. I texted to cancel, but the driver refused, which seems like a way to charge customers unfairly. I don't think I should have to pay the fee.
Reported by GetHuman4933549 on Tuesday, June 9, 2020 10:30 PM
I contacted my Lyft driver, but he wasn't at the correct pick-up location. When I entered the car, he was impolite, mentioning that he had been waiting for 5 minutes, despite me informing him that I was on my way when I called and he was just 1 minute away. I had to walk to his location, and his greeting could have been much better. Additionally, he was speeding, almost getting caught by the police, and took a sharp turn too fast. As I exited, he requested a 5-star rating because he claimed he waited for me, which I find unacceptable for a loyal Lyft customer. I am disappointed with his behavior, especially after a long day of work. I am seeking guidance on how to request a refund for this ride.
Reported by GetHuman-persiab on Thursday, June 18, 2020 3:33 AM
I recently experienced a challenging situation with Lyft. This morning, while trying to get my sick mom safely to her doctor's appointment, we faced a series of problems with different drivers. Despite explaining our situation to the driver, my mom even fell on her way to the car, and we were left standing in the rain for over 5 minutes. Another kind driver passing by helped us out and took my mom to the doctor. Furthermore, there were issues in the past days during rides, including being dropped off at the wrong entrance, resulting in my mom being late for surgery. Fortunately, the XL driver today was exceptional. However, I am disappointed with the multiple charges and pending transactions on my card. I kindly request that the extra charges be refunded, as I have had multiple negative experiences that have been quite frustrating.
Reported by GetHuman4967991 on Thursday, June 18, 2020 4:52 PM
Hello, I am writing to address an issue with my Lyft account. I recently underwent a background check that was clear, except for a discrepancy in my first and last name. This change occurred during my citizenship process in September [redacted]. I promptly uploaded my new driver's license and informed Lyft of my name change. Despite updating my license and providing the necessary information, my account remains suspended due to an unspecified existing issue. I rely on Lyft for my full-time job and urgently request a review of my account and driver's license to resolve this matter promptly. I have attached my name change documents and have repeatedly uploaded my driver's license as requested. Your immediate attention to this issue would be greatly appreciated. Thank you, Medi James Jerdi
Reported by GetHuman-m_niobab on Friday, June 19, 2020 11:10 PM
Yesterday, at around 10 pm, my sister and I took a Lyft from Kings and Queens Cantina to our apartment. Upon returning home, I realized I had misplaced my phone in the Lyft. After contacting the driver, he agreed to return the phone but failed to do so promptly. On the following day, he messaged saying he would drop it off at 11:00 am, but he never showed up, causing me concern about my personal information on the device. The driver's contact number is [redacted]. He drives a light gray Toyota Prius C and appears to be in his late 30s to mid-40s, wearing glasses and bald. I urge caution and advise others to be wary of this individual.
Reported by GetHuman4979022 on Monday, June 22, 2020 3:48 AM
I attempted to sign up with two different email addresses, and now they have informed me that my account is temporarily disabled. I made a new email address to start over. However, I am experiencing difficulties completing the sign-up process. I am stuck in a loop on both the website and mobile apps. Despite selecting "need a car" and choosing Denver, Colorado, where Express Drive is available, it keeps stating that rentals are not provided in my area. I am puzzled as both the website and the list of locations confirm it is available in Denver.
Reported by GetHuman4982466 on Monday, June 22, 2020 8:48 PM
I've encountered an issue with Lyft's app regarding password security. If you log out, you have to go through the account recovery process. However, when I couldn't recover my account, I contacted support and received an email response almost a day later. With their assistance, I created a new Lyft account using a different email. When I attempted to use it later, I encountered "billing address mismatch" errors despite no actual mismatches. I restarted the support process late last night, and this morning I was informed they resolved the issue by removing a hold on my account, which unfortunately resulted in my account being disabled. They have yet to respond to my latest request for assistance. Additionally, when I tried to submit another support request, the support app failed to process it. As a user with a large family relying on a functional ride system, this situation is frustrating.
Reported by GetHuman4987197 on Tuesday, June 23, 2020 8:31 PM
I am a Lyft driver. I was contacted by someone who claimed to be from Lyft Security, saying another person reported having a different driver. The supposed Lyft Security knew detailed info about my earnings and the last 4 digits of my bank account. I shared personal and banking data, thinking they were legit, but now I regret it. Please be cautious and secure your database, and inform other drivers about this. The phone numbers I communicated with were [redacted] and [redacted].
Reported by GetHuman-jlfalk on Wednesday, June 24, 2020 1:44 AM
Subject: Complaint Regarding Lyft Service I recently had a very disappointing experience with Lyft, and I want to share my feedback. I was at Kroger late at night with multiple bags, trying to request a Lyft ride. Unfortunately, the app kept showing no drivers available in the area. After waiting for about 45 minutes, I finally got a driver who indicated a 15-minute arrival time, but then canceled just 5 minutes later. Disappointed and with no other drivers nearby, I had to walk home carrying my bags, which was quite inconvenient. I hope Lyft can address this issue promptly. Feel free to reach out to me through Pissed Consumer to discuss this matter further and hopefully resolve it. Thank you. Pat
Reported by GetHuman4995852 on Thursday, June 25, 2020 8:26 PM
I had been working as a Lyft driver for over a year when my account was recently deactivated, and I believe it was done unfairly. I hadn't driven since March due to COVID-19, during which time my AC in my car broke down. I decided to do a few rides the night before my scheduled appointment to fix it. Even though it was a bit warm and stuffy, my car was not unsafe. I explained the situation to my passengers, and they were understanding and even tipped me, which is rare. The next morning, I received an email stating I was permanently deactivated due to "safety concerns" without specifying any details. I've tried contacting Lyft support multiple times, but only received vague responses about safety concerns without any specifics. I have a high passenger rating and have never had safety-related feedback. Being unexpectedly cut off from rideshare has caused financial strain as I depend on it for income. I believe I deserved at least a warning and concrete reasons for deactivation rather than a vague explanation.
Reported by GetHuman-sloannsa on Saturday, June 27, 2020 6:31 PM
Hello, I lost my phone in a Lyft cab on 27/06/[redacted] between 5:30 and 6 PM. I filed a complaint with Lyft and even tried visiting the driver at his home located in downtown, but I didn't receive any response. I am getting anxious about my phone. Could you please provide me with an update on the status of my lost phone? I would like to know if it has been found or not. The Lyft customer care advised me to email Lyft instead of calling, so kindly share the correct phone number and email for the driver and Lyft customer care. Car number: MCD-[redacted] Location: Near Downtown I appreciate any information you can provide regarding my lost phone. Thank you, R.P.
Reported by GetHuman5010528 on Monday, June 29, 2020 10:36 PM
On June 30th, [redacted], I took a ride from [redacted] E Santa Clara St, Ventura, CA [redacted], to [redacted] E Thompson Blvd, Ventura, CA around 4 am for work. Unfortunately, during the ride, I left my brand new Moto G Stylus phone in the back seat. When I realized my mistake after reaching work, I tried calling my phone multiple times but the driver, John, did not answer. I am worried and would appreciate it if someone could help me contact John to retrieve my phone. It's essential that I get it back as soon as possible. If there's a way to arrange a meeting at the drop-off spot, I am willing to do so, but I need assistance in reaching out to John first. Thank you for any help in resolving this situation promptly.
Reported by GetHuman-mccgg on Tuesday, June 30, 2020 11:43 PM
Hello, I’m Joyce, a Lyft driver. I encountered an issue with a ride where the app asked me if I had the passenger, and upon confirming, the ride got canceled instead. Even though I had the rider in my vehicle, I couldn't resolve the problem through the app due to slow travel and stop signs. The first operator only guided me on how to use the phone but didn't help with getting paid or provide solutions. The second representative was more helpful in locating the ride but still couldn't assist me in getting paid. Unable to accept other rides with the passenger in my car, I had to turn off my Lyft app to avoid more requests. I've had several similar incidents before, and it seems unfair not to be compensated for my time, effort, and fuel. I urgently need assistance to address these payment issues as I strive to follow the right procedures and ensure passengers reach their destinations. Your prompt help in resolving this matter and compensating me for the service provided would be greatly appreciated. Thank you.
Reported by GetHuman-jycprctr on Friday, July 3, 2020 1:07 AM
I seem to have misplaced my red ES iPhone during a recent car ride, possibly on the seat or floor. Despite noticing it missing promptly, the driver left before I could retrieve it. I repeatedly called the phone, initially hearing it ring before it began going to voicemail directly. This phone holds crucial medical information for my serious heart condition, information not duplicated elsewhere, not even the driver's contact details. I have reached out via the app, explaining the situation, but have only received a generic acknowledgment with no follow-up as promised. This phone is not just a luxury but a necessity, and replacing it would be a financial strain. I provided the pickup and drop-off locations (Trader Joe's on De Anza and Bollinger to [redacted] Phyllis Avenue, San Jose [redacted]), but the specific driver information is only on the missing phone. Your assistance in recovering it would be greatly appreciated.
Reported by GetHuman5026440 on Friday, July 3, 2020 5:31 PM
I had trouble setting up a round trip from home to the store and back today, which I usually do easily. Despite entering the information and showing the driver, it didn't work, and he left me at the store. When ordering a Lyft ride home from the store, it was mistakenly set to pick me up at home, and I couldn't edit it. The system was also set to charge me over $90 for a ride that should have been under $8, but I couldn't correct it. The map route seemed incorrect, sending me all over. Even when trying to book the same trip again, it still showed a charge of over $90. I hope these issues can be resolved promptly. I may have to use Uber until these problems are fixed. Kindly email me once the situation is resolved.
Reported by GetHuman-ramsayde on Monday, July 6, 2020 6:44 PM

Help me with my Lyft issue

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