Driver had us waiting an extra ** minutes outside in the cold and I called him * times...

GetHuman4433436's customer service issue with Lyft from March 2020

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The issue in GetHuman4433436's own words
Driver had us waiting an extra ** minutes outside in the cold and I called him * times after he made a wrong turn FOUR TIMES. And each time he sent me to voicemail after just one ring. Then said he was outside waiting through the app so the app said he was departing even though he was still three blocks away from us, and kept taking wrong turns until the waiting pickup period expired which allowed him to cancel without repercussion. This is RIDICULOUS. I have screenshots of proof of how he said he was “here” while still * blocks away and how the time kept going down as he took more wrong turns, and screenshots to prove how I called him but he would send me to voicemail. He shouldn’t be a lyft driver and lyft should have better customer service.

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Lyft

Customer service issue
Reported by GetHuman4433436
Mar 7th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 7341 others
0 customers following this

Timeline

GetHuman4433436 started working on this issue
Mar 7th, 2020 1:41am

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