Lyft Customer Service Issues

This is the third time I've ordered a ride with Lyft, and the driver picked up someone else claiming I was in the car, which I wasn't. Now I'm stuck walking in the cold after paying for a ride that never arrived. I'm confused why the driver took another passenger and was still paid. I hope someone can call me right away instead of exchanging emails with automated responses. I really need to speak with a person about this situation promptly.

On December 11th, I used a Lyft service with driver Carlos to South Boulevard. The initial trip cost around $24. However, when I requested for him to wait before driving me back, I didn't realize I would be charged for the waiting time as well. It appeared like a gesture of goodwill, but the additional charges caught me by surprise. I think there might have been a misunderstanding, and I would like to request a refund of 50% of the total amount of $69 as fair compensation.

Hello, my name is Margarette. I booked a Lyft at 4 o'clock to go from [redacted] Washington St Dedham to 25 Danny Road. Unfortunately, the driver never arrived, and I waited outside in the cold for over an hour. Initially, the app showed a black car arriving in 15 minutes, but it never showed up. Then, a white car was displayed, but that also never came. I waited until 5 o'clock, when I contacted my daughter who arranged for an Uber to pick me up. This experience was truly unpleasant, and I cannot comprehend why Lyft charged me for a ride that never happened. I kindly request a refund to be issued back to my account.

I recently arrived in Boca Florida for an important doctor's appointment. Unfortunately, my Lyft driver had difficulty finding my location, leading to a delay, and causing me to be late and arrive soaking wet due to the rain. The driver didn't speak English, which made communication challenging. I had to insist multiple times for him to come back and pick me up at the right spot. This experience was extremely frustrating and stressful. I strongly believe that I should not be charged for this ride and should even be compensated for the trouble it caused. Each time I enter my address in Century Village Boca, it defaults to a different location (Cornwall E instead of Cornwall D), adding to the inconvenience. I have surgery scheduled for tomorrow, and now I have serious doubts about relying on Lyft for transportation. The ride took place on December 12th and cost $10.84, with the driver named Raisvel.

Hello, I'm Daisy Andujar. I arranged a Lyft for my girlfriend at 10:50 am this morning. The driver named Linda, with license plate W68LRD, performed an illegal right turn from Garden State Parkway onto Bloomfield Avenue. I require assistance regarding this matter and to reach the driver promptly. The hospital necessitates the driver's insurance details. Kindly get in touch with me at [redacted]. Thank you.

While driving home in Las Vegas on Friday, December 15, [redacted], around 10:15 pm, I encountered a concerning incident involving a Lyft driver displaying reckless behavior on the freeway. The driver aggressively maneuvered, cut me off dangerously, and even engaged in aggressive actions when I signalled my disapproval. Despite capturing a photo of this driver's erratic behavior, I am shocked by this dangerous driving display. As a concerned citizen, I am considering reporting this incident further. Thank you for your attention to this matter. -David Y. [redacted]

I booked a Lyft from DCA on December 9, [redacted]. I went outside to find the driver, called him, and he claimed the ride was canceled. I was charged $5 for this cancellation, and I would like a refund. It seemed like he may have picked up other passengers and left. I then called another driver who arrived in 10 minutes. However, I was charged $53.03 plus an additional $15 that I am unsure about. My account has enough funds for the $53.03, so I am puzzled by the extra charge. I am requesting a refund. It is important to mention that both my husband and I rely on wheelchairs for mobility.

I recently had a concerning experience with a Dryver. The individual showed erratic behaviors while driving, including swerving, speeding, and almost causing multiple accidents. They exhibited strange physical actions like pinching themselves and speaking incoherently. This was all while having bloodshot eyes and making me aware of something suspicious in their trunk, possibly a person. Despite reporting this to Lyft and being promised a refund, I have yet to receive it.

I recently received a text regarding respect. Some drivers have been rude to me, yelling and correcting my English. They drive erratically and fast, preferring big roads and tolls, which I do not need to use. I prefer safer, slower routes due to my age and health issues. I have requested safe, comfortable rides without strong smells or extreme temperatures, which some drivers have not respected. I always treat others' vehicles with care and cleanliness. I hope this feedback is noted to improve service. I believe I should not be charged excessively for short, low-traffic rides. It can be frustrating when the GPS routes through major roads. A little more consideration for individual needs and preferences would make a big difference. Thank you for your attention to these matters.

On December 11th through the 13th, I was in custody. However, I noticed a transaction on my bank statement indicating my prepaid debit card was used for a Lyft ride on December 12th, not through my Lyft account. My name is Cristian Hernandez, and the card number in question ends in [redacted]. I believe someone else has been using my Netspend prepaid card on their Lyft account, and I need to initiate an investigation to resolve this issue.

I noticed a charge of 7.45 on my card, which my bank alerted me about. I never took the trip and canceled it. Despite this, I haven't received a credit of 2.65 that was expected a week ago. My bank confirmed that Lyft hasn't issued any refunds yet. I believe charges should only be applied after the service is rendered, not beforehand. I'd appreciate your assistance in resolving this issue and addressing my other outstanding complaints promptly. Thank you.

I had a ride with a driver named Allen yesterday evening. I mentioned I needed to go upstairs to get my grandson to help with the groceries. I explained that in the past, some of my groceries were stolen when I left them unattended. Allen seemed to understand. After about 3 minutes, Allen called me, signaling he was waiting. When I got back to the car, he impatiently urged me to hurry, mentioning he had other places to be. I suggested that most drivers usually help with the groceries. Allen rudely replied that he's not like most drivers and claimed I didn't pay him enough. My grandson, who's 11 years old, stood up to him, resulting in an argument. Allen then threw my groceries on the ground after snatching them from the trunk. I frequently use Lyft without any issues, but Allen's behavior was unacceptable. He could benefit from some coaching on good customer service. I always show my appreciation to helpful drivers by tipping them. Thank you, Cynthia. Ride date: 12/14/19 @ 6:01. Receipt #[redacted][redacted].

My daughter accidentally left her phone in the Lyft driver's car. She promptly contacted the driver but has not received a response. Her phone number is [redacted]. Her name is Ekatherina Osman, and she resides in Brooklyn, NY. I am her mother helping her out as she is currently hospitalized and unable to communicate. This incident occurred on Sunday night. Using her iPad, she tracked her phone to the driver's car. Despite reaching out, the driver has not replied. Any assistance in locating her phone would be greatly appreciated.

I've previously used LYFT with my mom's credit card. Unfortunately, LYFT has stopped accepting this card despite no issues reported by the credit card company. I spoke with LYFT a month ago, but never received a follow-up as promised. I'd appreciate any assistance to resolve this matter as I prefer to continue using LYFT over switching back to UBER. Thank you for your help.

My friend recently used my card for a Lyft ride without my knowledge. My account was charged four times, with one being a duplicate charge for the same ride. Despite her insistence, I suspect my card is still saved on her account. I am concerned because one of the charges has caused an overdraft in my account. Oddly enough, one of the rides was dated December 17, but she claims she didn't take a Lyft that day. I am contemplating checking her account to verify this. I am hoping for a refund and wondering if Lyft's customer service can assist with removing cards from accounts.

This is the second time this has happened to me. I received a text saying the driver had arrived, so I went outside and waited in the rain, but no one showed up. After waiting for 10 minutes, I left. Later, the driver called saying he had just arrived, but I had already left, so he canceled and charged me a fee. This situation was not my fault and I have had a difficult time with your drivers before. I kindly request to have this fee canceled and refunded. Thank you.

I had a frustrating experience with my driver who struggled with following basic instructions. I had to walk a long way in the cold to meet him, even though it was not a shared ride where walking is typical. Despite paying the full price, I was overcharged by $3.70. Even when I asked to be dropped off at a closer location, the overcharge persisted. This situation is unacceptable, and I am requesting a refund of my money.

My husband and I frequently use your services multiple times a day. Today has been very frustrating. Your drivers keep going to the wrong place despite us providing the correct address. About 5-10 minutes ago, the latest driver was also headed in the wrong direction, so I called to correct him. Instead of acknowledging the mistake, he blamed me for the incorrect address. This experience has been disheartening and confusing. I am unsure of what's causing these repeated errors with your app or Maps, but it's becoming a significant issue for us. Thank you.

I discovered that my account was deactivated last week due to safety concerns. Before this issue, I had completed 12 rides on Monday and Tuesday without any negative feedback regarding my driving. I maintain a clean driving record with no incidents since [redacted], and my rating was 4.9 until last week, with only one complaint about navigation. I have requested evidence of the reported safety issues but have not received any. I am confident that there has been a mistake as I take pride in my driving abilities. I am unable to access my pay report to review my ratings and feedback from last week. I have been a dedicated driver since August and believe that my deactivation is unjust. I am hoping this matter can be escalated to someone who can address it with care. Thank you. James A.

I suspect that my boss left his phone in a Lyft car. He's having trouble logging in to contact the driver. The incident occurred in Phoenix, AZ. The phone might be under Thrifty Transmission or Chang Hong, but he's not sure which one. The driver's name is Ron, and he drove a Nissan Sentra. That's all the information I have for now. Please advise me on the next steps. I'm Tyler, thanks.