Lyft Customer Service Issues

On Monday, November 25, [redacted], I was driven by Johnny to DaVita Dialysis located at [redacted] E. Washington Blvd around 11:50 a.m. Sadly, upon arriving at the clinic, I realized my black wallet, measuring roughly 2" x 3", had slipped out of my jacket pocket and was left in the back seat of the vehicle. After contacting Call The Car, the company responsible for arranging the ride, I expressed my concerns to the agents and requested to speak with Supervisor Rob. Despite being informed that it could take up to 48 hours to locate the wallet, I was relieved to hear on Wednesday around 4:50 p.m. that it had been found. I have since been pleading with the supervisors to coordinate with LYFT to return my wallet, which contains crucial cards like my bank cards, ID, driver's license, and health insurance card. Unfortunately, my requests to contact the driver Johnny directly or have him reassigned to my rides have not been accommodated. Feeling greatly distressed and unable to access necessary medication, I urge for assistance in expediting the return of my wallet within the next two business days. Your prompt cooperation in resolving this matter is greatly appreciated. Thank you in advance._FACT: Edobo AIE. Igiesuorobo.

I had a troubling experience with a Lyft driver. After a long wait, he made it difficult for me to enter his vehicle safely, forcing me to walk across traffic lanes. His behavior was unsafe and unprofessional. I had to ask him to leave as his actions were delaying my journey. I am requesting a reversal of the five-dollar charge.

I requested a Lyft 30 minutes ago and was given an estimated arrival time of 15 minutes. It then switched me to a new driver who was set to arrive in 6 minutes. After waiting 10 minutes for the second driver, the ride got canceled, and I was assigned a third driver who was 15 minutes away. Unfortunately, this ride was also canceled. It is currently 7:15 am, and I need to be at work by 7:30 am. I live 45 minutes away from work and am still waiting for my ride. Regrettably, this delay will make me late for work. I am requesting to be reimbursed for this inconvenience.

I have tasks to complete, and I have been waiting for the driver to cancel the ride she was assigned with me as she does not want to transport a bike in her car. She insists I cancel the ride to avoid the cancellation fee. I have missed two important appointments because of this and it's causing me significant inconvenience. I urgently need to get to traffic court but may not make it due to the driver's refusal to cancel. She wants me to take the cancellation responsibility. Please cancel the ride from the driver's end of the app, not from mine. I communicated to her that I will not cancel, and she is attempting to shift the responsibility to me. I had informed the driver in advance about the situation.

The driver asked me to walk two blocks although I am disabled and use a cane and back brace. I did not appreciate being charged $6 for counseling him when I didn't even use his service. I had to cancel as I was unable to walk the distance. The previous Lyft driver who dropped me off this morning advised not to call for a pick-up at that location again.

I am a disabled individual named Choya B. I was charged $6 for canceling a Lyft ride this morning. The Lyft driver dropped me off at 75 Ted Turner Drive earlier, but when I requested a ride back due to construction, he couldn't reach me. He asked me to walk two blocks to Mitchell Street, which I couldn't do easily due to my disabilities. I would like a refund of the $6 charge and any additional fees. This situation was not my fault. I use a cane, knee brace, and back brace. Kindly refund my money, or I will have to report this to the relevant authorities. Thank you.

We had booked a Lyft for 4 passengers, the standard number of passengers. Unfortunately, the driver had a friend in the car which meant only 4 passengers were allowed, causing my husband to drive separately. We had to return the next day to retrieve our car as we wanted to enjoy our night out without worrying about driving. I am requesting a refund for the inconvenience caused by this Lyft ride and would also appreciate a complimentary ride to cover the extra gas and time we spent arranging for the extra trip due to the driver's companion.

The base rate was $69 from JFK to our hotel. The ride was extremely long due to traffic; however, I did not receive any notifications about a rate increase or the possibility of it changing. I would have chosen a different service if I had known. It is frustrating to be charged close to $[redacted] when the base rate was $70. I have used your service many times in various cities like New Orleans, Seattle, and D.C., and this has never been an issue before. I want to clarify that I am willing to pay the $69 base rate but nothing more. It is frustrating that this situation has never arisen before. If rates are subject to change, a notification should be promptly sent through the app.

I am writing in Spanish. My name is YOSELIN. License #R160-[redacted]-58-[redacted]-0. I have been a driver for Lift since [redacted]. I have never had any issues. I had a minor accident on Monday, Dec 2, [redacted]. I did not report the incident as I was not connected with Lift at the time. My insurance company asked if it was related to a driver company, I said yes. They contacted you, and I am unsure what happened as I have not concealed anything. Today, I received a message from Lift requesting photos of the damage to my car. It's the back door of the driver's side that's a bit damaged; however, it still opens and closes normally, and it will be fixed. After the incident on Monday, I have been driving for Lift in my spare time. However, today, after sending the photos, I was disconnected. I want someone from support to contact me and provide an explanation. Thank you in advance.

This morning, I was picked up by a driver named JR at 8:44, expecting to arrive at 8:55 for work at 9am. Opting for a more expensive ride for timeliness during my first week at a new job in DC, I was in the car when the arrival time shifted drastically from 8:55 to 9:13, then again to 9:25 without prior notice. The driver explained the delay was due to not having an EZ Pass, after we had already started driving. Spending time circling the area I was picked up in, away from the DC direction, led to me being late for work. The driver suggested multiple times I find another driver with an EZ Pass, further delaying my arrival. While not impolite, the driver's actions left me waiting in the rain for another driver, making me even later. I feel this was a result of the driver avoiding traffic. Despite the driver's offer to not charge me for the ride if I reported the incident, the experience was frustrating and resulted in unnecessary lateness and difficulty at work.

I need to report a serious issue regarding one of your drivers, Leo. He has been harassing my disabled mother, asking for sexual favors. Leo obtained her contact information and address from your company. He has threatened to visit her home without a ride request. We will involve the authorities as we have evidence of his inappropriate messages. I am in legal services and my relative holds a prominent position in Illinois. Please contact me within 24 hours to address this issue, or I will be forced to escalate this matter to the media, in addition to law enforcement and government officials. Thank you.

I recently noticed three unauthorized charges on my CashApp account, all from California where I don't live. I've already taken steps to secure my account and order a new bank card. CashApp directed me to contact Lyft to dispute the charges, as it seems my card details were used in multiple places without my consent. It's clear that my card information has been compromised as I still have the physical card with me. The charges are as follows: 1) $8.11 on Friday at 11:24pm, 2) $7.92 at 10:29pm, and 3) $7.07 at 12:23am. There was also an attempted charge for $30.75 on Saturday at 3:08am, but thankfully I had already suspended my card at that point. Thank you for your assistance.

I was recently asked to leave a Lyft ride abruptly after paying with my last bit of money. The driver's car had a foul smell, and his behavior was disrespectful. He did not allow me to ask any questions and was very rude. I had only wanted a ride to work, and now I am in distress. Being left outside the closed park meadows mall without shelter in the cold has left me shaking. This experience is unacceptable, and I am seeking assistance to address this situation promptly.

I accidentally left my wallet in a Lyft on 11/29. I was relieved when customer service said they found it and would send it back. I provided my address, but I haven't received any updates since 6 days ago. I haven't been informed if my wallet was actually shipped. Despite my attempts to contact them through email, text support, and Twitter, I haven't had any luck. The case number assigned is [redacted]70. I hope they haven't misplaced my wallet and are just avoiding updating me. All I need is confirmation on whether I will get it back, so I can decide if I need to replace my driver's license before the holidays.

On November 26, [redacted], I requested a ride from Boston to Melrose, MA. The driver, Andrew, picked me up and assumed I was going to a different address nearby. Even though I had entered the correct destination, he suggested I cancel the ride so I could request a new one. We didn't proceed from the pickup point. Unfortunately, I was unable to request a new ride without being charged over $11.00. I kindly request a refund for the excess amount charged to my credit card. Thank you. Best regards, Jane DiMambro.

I left my wallet and ID in a Lyft driver's vehicle on Monday. I have been trying to contact Lyft since then, but I have not had any luck reaching them. I am frustrated with the lack of response and assistance. My next step might be to file a complaint with their support team. I have all the necessary details like the driver's name. I just need help getting in touch with the driver to retrieve my belongings. That's the situation I am currently dealing with.

I am trying to understand what specific items are being flagged on my background check. I have been in communication with Checkr, but I am not getting the information I need. It is important for me to know exactly what is causing these flags, as I believe there shouldn't be any issues with my background. If there are specific issues that need to be addressed, I would appreciate it if you could provide me with detailed information so I can research and resolve them promptly. Thank you.

I was all set to catch a ride to school when the driver requested to see my ID. Unfortunately, I had left my wallet at home and couldn't provide it. As a result, the driver refused to let me ride and canceled the trip, charging me a cancellation fee. I was already outside waiting for her when this happened. I believe I should receive a refund for the cancellation fee, as I was punctual and ready for the ride that I had paid for out of my own pocket.

I am having trouble adding my payment method on Lyft. I attempted to add a second form of payment, but the app requests a duplicate. Even though both cards have sufficient funds and work on Uber, Lyft keeps rejecting them. This problem has persisted over years and has now affected a friend's card too, which initially worked and is now rejected just like mine. I am using an iPhone XS Plus with iOS 13.2.

I arrived to pick up my first customer on December 11th, [redacted], at 7:25 AM after accepting the ride. Upon reaching the address, I discovered it was a vacant business location. Unable to reach the customer as their phone number was disconnected, I was left in a predicament. The app malfunctioned when I attempted to indicate that the customer did not show up, causing the streak to be cancelled. I am requesting Lyft to honor my streak bonus for completing five rides in a row, especially since I had already started my morning shift. I encountered issues with the app displaying the streak as cancelled due to circumstances beyond my control. I kindly ask for the streak bonus to be paid out for the morning shift as I managed to complete at least five rides despite the glitch.