Lyft Customer Service Issues

I'm Natalia J. and I took a Lyft last night to get back from my grandma's. The driver, with a gray Acura truck, seemed Russian. I put my son in the back seat next to another passenger. When I tried to sit in the front, the driver drove off with my child. I had to chase the car, he ran over my foot but it's okay. I confronted him and he didn't apologize or explain. I got my son out, told him to cancel, which he did, and then made it difficult for me to access his information. I'm very shaken by this incident and I need Lyft to contact me as soon as possible. I'm considering legal action against both the driver and Lyft.

One of the drivers, Ahmed, contacted me stating he would not pick me up. I expected the ride to be reassigned, but it hasn't been yet. I tried calling Ahmed to ask him to cancel the ride so I could be assigned a new driver, but he refused and hung up. I need assistance to resolve this issue as I cannot request another ride until this one is canceled. I don't want to cancel from my end to avoid a fee since Ahmed is the one canceling.

I was charged for rides in Atlanta, Georgia from October 19th to October 21st, [redacted], which I did not authorize. My phone was stolen, and someone accessed my Lyft account through it. I use Lyft only for emergencies and work. I have been a loyal Lyft customer for a long time and these unauthorized charges have drained my account causing me a lot of inconvenience. I need Lyft to address these unauthorized charges and refund the money quickly. Please contact me via email at [redacted] or by phone at [redacted]. Thank you.

Hello Lyft, I am reaching out regarding a recent ride I had on October 21st at 11 pm. I experienced a medical issue in the car due to my kidney problems stemming from a previous accident. My vomit accidentally got on the door handle, and my friend who booked the ride was subsequently charged $[redacted] for the cleaning fee. I believe if the driver had allowed me to exit the car immediately when I felt sick, the incident could have been avoided. Despite my efforts to be careful and remove my jacket and shirt to prevent any further mess, the cleanup charge seems excessive. My friend's case number is [redacted]97. Please reach out to me at your earliest convenience via phone at [redacted] or email at [redacted] Thank you.

I have been barred by Lyft from picking up customers at the airport for over five months. When I first started, I had some issues with the app and the waybills, resulting in me driving to the wrong pick-up spot for Lyft customers. This has affected my income and customers. I am 51 years old, and driving for Lyft is my sole source of support. Other Lyft drivers are allowed to pick up and drop off customers at the airport without any issues. I now know the correct procedure and locations for customer pick-ups. I urge Lyft to lift this ban immediately as I rely on this job to make a living, especially working at Detroit Metropolitan Airport. I have sought legal advice, and an attorney has mentioned that my U.S. Constitutional Rights may have been violated by the Lyft supervisors who decided to implement this ban.

I believe this is what happened during my time driving with Lyft. I dedicated over a year to serving the community as a faithful Lyft driver, and both Lyft staff and loyal riders recognized my reliability and good service through my high ratings. However, I let frustration get the best of me due to issues like short rides and low earnings, leading to multiple complaints to customer service. I acknowledge and apologize for this behavior as the root cause. I am certain safety was not the problem that caused my account deactivation. I truly enjoy driving with Lyft and am confident that I can better myself. I understand now the importance of remaining calm, polite, and professional in all situations, focusing on finding solutions rather than getting upset. I would appreciate it if you could consider allowing me back to work with Lyft. Thank you. Ricardo C. Godoy III Dedicated Lyft Driver Note: You can recognize my car by the Lyft sign in the back of my Jeep Renegade that says "Ride with Lyft number ONE in USA" and the Lyft tag in the front.

I recently received an offer from Southwest Airlines and opted for Lyft over Uber due to a $15 coupon. Although GARY provided a ride to the airport, the coupon did not reflect in the final receipt. I added a tip but the discount was missing. I chatted with GARY concerning the coupon, and he suggested contacting customer service. I need assistance correcting this and receiving a refund to my credit card. The trip details are as follows: Ride on Oct 30, [redacted], at 9:35 AM from [redacted] Lely Cultural Parkway to Terminal Access Road @ RSW airport. Thank you. -K.M.

I arranged rides for the whole week last Sunday, but only one driver showed up on time. Being late to work yesterday and today due to delays has caused issues. I have been a loyal Lyft customer and have spent a considerable amount on rides and tips. Both drivers mentioned they received notifications just 5 minutes prior to the scheduled time which caused the delays. I had one more ride scheduled for tomorrow, 11/01/19, but I have canceled it. I expect not to be charged for this ride. Although I received driver confirmations last Sunday after scheduling, it seems like the rides were not actually scheduled by Lyft. I am disappointed with the service and hope this issue can be addressed promptly. - Pam Welchsel

I would appreciate it if you could consider accepting every ride request that comes in. I received an email from a "no reply" address asking for feedback, and I believe as a driver, my input could be valuable. Contacting Lyft as a driver is unnecessarily complex. Regarding the email I received, I often find that when I try to go offline, the app still sends me a ride request, keeping me online. This results in me having to decline the ride, which happens quite frequently.

On 10/27/19 at Reagan National Airport, I was wrongly charged a cancellation fee. The Lyft driver declined to pick us up because of the golf bag, despite it fitting in the front seat before. I had to book an Uber, and the golf bag fit in their Toyota Camry front seat without any issue. I believe I shouldn't pay the fee as the driver rejected the ride. I request a refund of the $5.00 fee and suggest that the Lyft driver receives a demerit for not taking the trip. Thank you.

Yesterday, around 5:00 p.m., I took a Lyft from my university to my apartment. Although I had my phone during the ride, it was missing when I arrived. Using Find My iPhone, I tracked it to my driver's car. I believe it's still with her. Unfortunately, I can't contact her through the Lyft app as my lost phone had it, and my email linked to Lyft is not accessible. Could you possibly assist me with a way to reach out to her? Thank you! Driver Description: African American adult female with short black hair. She drives a [redacted] black Chevy SUV-type vehicle and operates in Ypsilanti, MI.

I am experiencing consistent high charges from the lift service every month. I use the lift from my home to work regularly, and initially, the cost was only $2 or $5 for a shared ride of 12 minutes or less. However, over the past year, the prices have drastically increased, with today's shared ride costing almost $10. As a single mother working hard to provide for my family, this steep increase is burdensome. Many others are facing similar financial challenges due to these exorbitant prices. I am perplexed and frustrated by the continuous surge in lift fares.

I was picked up by a driver named Scott in a [redacted] Kia Soul. However, the app then indicated that they were sending Gerardo in a Toyota Corolla, even though I was already on my way with Scott. There was a charge of $6.36 on hold for Scott, but now that the ride is completed, I am unable to tip him. The ride has also disappeared from Scott's app. I declined the $5 cancellation fee for Gerardo. I just want to ensure that everything is in order. Thank you, Sandy M. [redacted]

I requested a ride, and the driver was dropping off passengers before picking me up. As he finished dropping them off and I approached the car to get in, he drove off and left the area, even though my ride was still active. I tried to cancel the ride, but it mentioned a small fee despite the driver seeing me and leaving. The car matched the description, and I confirmed the license plates were the same as the one I had seen.

I had an encounter with a driver while working for Enterprise Car Rental who was driving for Lyft. The driver was dropping off her passenger to pick up a rental. This morning at 9 am, I parked the car with my customers in our Enterprise lot. She told me I couldn't park there, but I mentioned that I was parking it there for the time being. As I made my way into the building, she began hurling offensive names at me, which made me feel very insulted. I want her to be aware that I am not a lesbian, as she implied. She insisted I move because she felt I was in her way, but being on private property, I believe she should have let her passenger out at the curb. Her choice of words was disrespectful, and I think she needs to improve how she communicates in public. I believe that her behavior was inappropriate, and I am concerned for her future passengers. The driver's name is Mira, driving a black Audi Q5 with Massachusetts license plate 5PT566.

I had a disappointing experience with Lyft trying to get home from the airport on my birthday. It really affected my mood and ruined my plans for my birthday dinner. I waited over an hour for a driver without prior notice about the wait time, which I found disrespectful. I had hoped to arrive in the city, freshen up, and join my friends and family for dinner promptly. Unfortunately, due to the long wait time, I couldn't even shower before dinner. Despite requesting a specific driver by name and waiting, another driver was assigned without explanation. The whole experience was frustrating, especially considering the traffic in LA. I felt misled when seeking guidance from a Lyft staff member who claimed there was a quicker way home by providing a code, which turned out to be untrue. The lack of transparency regarding wait times and the conflicting information from Lyft employees added to my birthday disappointment. I believe Lyft should improve their customer service to offer more than just understanding and apologies.

I had a disturbing experience with an Uber driver named Chris in Fort Collins, CO. He was very rude and aggressive towards me, even though I am just a 17-year-old girl. When I asked to be taken to school, he started yelling at me and refused to drop me off at a high school. His behavior escalated, and he eventually told me to get out of his car in a disrespectful manner. As I left the car, he continued to insult me, which was very upsetting. I even had to confront him when he insulted me further after driving away. This is the second time I have faced such behavior from an Uber driver, and I am deeply disappointed in the company for allowing this kind of treatment towards customers like me.

I missed my Lyft ride this morning, and my driver, Ruben (ID# 8HPS499), deceived me by pretending to pick me up and drop me off without actually doing so. As a result, I was late for my doctor's appointment, and I couldn't request another Lyft during the entire duration of the deceptive ride. Instead of being charged the $5 cancellation fee, I was charged for the full ride. I am disappointed by this experience and request a refund for the ride. It is concerning to think about other potential passengers who may have encountered similar issues with Ruben. The behavior displayed is unacceptable, and I hope this matter can be resolved promptly as I rely on Lyft for transportation.

Last month, I reached out to address the unauthorized deductions of $14.99 from my business account, which recurred on Oct. 28, 19 without my consent. This has caused my account to be overdrawn and resulted in unexpected charges, making a total of $16. I have no active subscription with you, and if the total amount of $29.98 is not refunded within 72 hours, I will pursue legal action in small claims court. These unauthorized charges and resulting bank fees are unacceptable. It's disheartening that your pricing has escalated, making alternatives like Uber more economical. I may need to explore other service providers who offer more reasonable rates.

Today at 1:29 PM in Niles, Illinois, Google Maps directed the driver to the wrong parking lot, causing me inconvenience. Despite my efforts to communicate politely, the driver, potentially of Nigerian descent based on his accent, reacted with unnecessary anger. He repeatedly interrupted me and left abruptly without explanation when I clarified why I couldn't reach the designated lot. The driver's aggressive behavior left me feeling unjustly treated. Unfortunately, Lyft lacks a clear process for reporting such incidents. The driver can be reached at [redacted]. I was contacting him under the Frank Sherb account. No one should have to endure verbal abuse from Lyft drivers. I hope this issue can be addressed promptly.