Lyft Customer Service Issues

I was charged $37.66 on Sept. 7 on my VISA ending in ...[redacted] for a ride I tried to cancel immediately. Despite not seeing any ride history in my Lyft account, the charge appeared on my bank statement under the name "Fran." I never received the ride I attempted to book from 44 Austin Rd, Newcastle, Maine to Brunswick, ME Amtrak/Visitors Station for Sept. 8. I have not used Lyft before and am unable to dispute the charge directly. Please refund the $37.66 promptly. Thank you. Betsy Chase - [redacted] - [redacted] P. S. I have made alternate transportation arrangements and no longer need a ride today.

I recently used Lyft to travel home from NY on September 6, [redacted]. The fare for the trip was approximately $[redacted]. On my way there, the fare was $58. Despite no traffic, the journey to Bloomfield, NJ took around 1 hour instead of the usual 30 minutes. My granddaughter, a college student, reached out to Cheryl and also tipped $15. Unfortunately, it seems the tip might have been included in the original price quote. I believe Joelle Murphy should receive a credit of at least $40 on her account to account for the double tip. The reference number for the initial support contact was [redacted]85. It seems I have realized this is not directly related to Lyft, but I will submit this feedback regardless. Thank you.

On Friday, September 6th, I requested a ride for my daughter at KU Medical Center. The address provided was [redacted] Cambridge Street, Main Door, Kansas City, KS. Unfortunately, the first driver did not pick her up. After multiple failed attempts and three $5 charges for missed pickups, she was eventually taken to Overland Park, KS. I believe the $15 total in charges should be refunded due to the inconvenience and delays caused. The last driver was helpful, but the overall experience was frustrating and took two hours. If you need further details, please contact me at [redacted]. Thank you.

I have noticed three unauthorized charges on my Direct Express account. On September 4th, there were charges of $64.58, $64.55, and $[redacted].00. A driver offered to take me to the doctor and then to Conway for $[redacted] cash, which I accepted. However, the driver also charged my card for $[redacted].09, in addition to the cash payment. I reported this to my card issuer, who mentioned an additional Lyft charge of $82. I would like the total of $[redacted].09 refunded to my debit card ending in [redacted]. I am on disability and this amount is significant to me. It seems that only one of the charges, $64.05, was legitimate, from another driver. The second driver is the one who proposed the deal. Please investigate this matter promptly and refund the money to my debit card. It was the driver who initiated and agreed to the transaction, not me. - DR

Hello, I scheduled a Lyft this morning from [redacted] S Military Lakeworth Apt [redacted], [redacted] to [redacted] Hawaiian Ave Boyton Beach. I waited for 15 minutes, and the driver called my cellphone to say he couldn’t find my address and seemed lost. He claimed he was at my apartment, but I had been outside since 6:30am without seeing him. He became irate on the phone, using profanity like, "you know ** you." I canceled the ride and got a new driver who arrived promptly. I believe I shouldn't be charged $5 for the previous driver’s mistakes and rude behavior, and I intend to pursue this issue legally.

Good morning, I sent an email on Friday concerning 5 unauthorized charges on my debit card ending in [redacted], expiration date 7/20. I do not have a Lyft account; my husband did, but he hasn't used it since May [redacted] due to getting a new car. The transactions occurred on 9/11 and 9/12. I requested the drop-off locations for the rides. Despite being told to check with Mareo (my husband), this is unnecessary since he now has his own vehicle. I need this issue resolved promptly to proceed with filing a police report. While I did receive an email from Jhosellyn asking to speak with Mareo, I need to escalate this matter to a supervisor or corporate office. Thank you.

On Sunday, September 15, [redacted], I took a Lyft ride from the Best Western Plus hotel on [redacted] Winter Street in Waltham, MA, to my friend's home on 86 Sparkill in Watertown, MA. The driver, Joan Maree, was unsure about adding another stop, so I tried to do it through the Lyft app for the first time for our final destination, Donahue's Tavern at 87 Bigelow Ave. in Watertown. She ended up dropping me off at 86 Sparkill, then asked me to request a new ride for the second leg of the trip to Donahue's Tavern. Lyft sent me three charges via email to my PayPal: $13.45, $11.38, and $8.55. The receipts showed different addresses and stops, indicating a double charge for part of the trip. I'm requesting a $11.38 credit for the overcharge.

Yesterday, I accessed my Lyft app to review details for a trip to a doctor's appointment scheduled for today. Unsure whether to commute or use Lyft, I had no recollection of booking a ride. This morning, I received a notification that a Lyft was only 10 minutes away. Surprised, I mentioned my uncertainty to the driver, who informed me that I was indeed on his schedule, and the fare had been taken care of. The trip was smooth, and the driver was courteous and professional. However, upon arriving at my destination, the app asked me to rate the ride and then a $49.50 receipt from PayPal came through. This has left me puzzled as I may have unknowingly paid twice. Despite the driver saying it was settled, I have no memory of making the reservation or payment. Thank you. Patricia K. knight1pat@ aol.com [redacted] Jubilee Lane McDonough, GA [redacted] Phone: [redacted]

A driver named Sung ([redacted]) failed to follow the pick-up instructions I provided in the app, claiming the gate to my complex was closed when it's actually open and broken. Despite my text with the gate number and the gate being open, he entered without using the code and reached halfway through the complex before abruptly canceling the ride without informing me. He waited outside before attempting to contact me and did not handle the situation professionally. As a long-time Lyft user without previous issues, this experience was disappointing. Due to the canceled ride, Sung does not appear in my ride history, preventing me from reporting the incident through the app. Navigating to the gate swiftly is a challenge for me due to a leg injury, and no previous driver had trouble reaching me in the complex before.

I believe I am being significantly overcharged by Lyft. For instance, on an average day, I use their service twice to go to the garage to pick up and drop off my car. However, I am noticing extra charges on my bill. For instance, on 9/24, I was charged twice for a ride to pick up my car at 11:35 am ($10.00) and 11:37 am ($11.25). Similarly, on 9/19, I used Lyft only twice to visit the doctor and return, but I was charged for three fares, including an additional charge of $11.45 alongside the fares of $34.75 and $20.96 for the doctor's visit due to heavy traffic. Surprisingly, I see repeated charges of $11.45 on 9/20 and again on 9/24 for the ride on 9/20, which is confusing me.

I was picked up by a Lyft driver, who missed my designated stop due to a mistake in the app. This caused me to miss my flight and incur additional expenses. I am requesting Lyft to cover the cost of my rebooked flight, adjust the fare charged, and cover the expenses for an extra night in a hotel in Baltimore. Thank you for your attention to this matter.

As a Lyft driver, I've been attempting to reach out to Lyft via email regarding my rental situation. Despite their initial response providing the wrong office address, I urgently need assistance. I missed meeting my 20 ride requirement by just one ride due to app glitches where the ACCEPT button was persistent on my screen. I've maintained a stellar five-star rating and am eager to continue driving for Lyft. Unfortunately, as a teacher, I can't easily make calls during open hours. After taking the afternoon off work, I discovered the address in the email response was inaccurate. I'm in a time crunch, heading soon to my second job. I'm seeking immediate resolution to this issue to avoid losing my rental. Despite efforts to locate the "call me" button on the Lyft website, I couldn't find it. Your prompt assistance in guiding me to the correct office location would be greatly appreciated. Thank you. - Adria C.

I have been in contact with Lyft regarding updating my payment method. I am attempting to use a card I have used before via Apple Pay and manually in the app. After deleting the expired card and adding a new one with over $[redacted] available, I am receiving an error message stating, "we are unable to accept this payment method. Please add a different card." Customer service is attributing the issue to my card company, despite me preemptively checking for any issues with them. With no pending charges or problems reported by the card company, the issue persists. I simply wish to use my card as I have in the past. Currently, they seem to be speculating about the cause and deflecting blame elsewhere.

I recently received a rental vehicle from Lyft's Flexdrive program, and unfortunately, it was infested with fleas. Despite sending various emails and photos detailing the problem, I have yet to hear back from Lyft regarding this urgent matter. As a driver contributing to the growth of the company, I feel neglected and believe that immediate attention is required to address this issue, not just for me but for the entire business. The lack of response is disheartening, especially considering the importance of drivers and passengers in shaping the company's success. I urge Lyft to prioritize driver support and provide necessary assistance promptly. I am willing to give the company the opportunity to resolve this situation, but I expect a swift and effective response to prevent further incidents. Please contact me by phone to discuss solutions and prevent such issues in the future.

This is my third time being late for work, with an ETA before 12 noon. Many drivers seem lost, causing delays and inconveniences. Shared rides should not change the advertised arrival time. I was charged for a ride where the driver never reached my house. Sometimes the trip that should take 30 minutes ends up taking 45 minutes or more, risking my job. It's unacceptable. Please reach out to me at [redacted]. Thank you.

Hello, On September 16, [redacted], I requested a Lyft service between 4-7pm in Lawrenceville, NJ. The driver refused to take the shorter route and instead took I-95, significantly deviating from the pickup point. Feeling uncomfortable with the route and a passenger in the front seat, I chose to exit the vehicle only 30 seconds into the ride. Despite my short trip, the driver still charged my credit card $9.30 for the fare. This experience left me apprehensive for my safety. I kindly request a full refund of the $9.30 charged to my account. Thank you, Awuramma

During my recent ride, the driver deviated significantly from the route, circling around my destination multiple times. Despite spotting her drive past me initially, we eventually headed towards the freeway offramp. She then intentionally re-entered the freeway going in the opposite direction of my house, almost taking the wrong onramp. Despite her GPS instructing to keep right, she stayed on the left. This experience left me feeling extremely frustrated. I believe some form of compensation on future rides would be fair to address the situation. Thank you.

I took a Lyft from my home to Smith's Marketplace. While conversing with the driver, I accidentally left my phone in her car. Despite my attempts to call my phone, I have been unsuccessful. Do you have a [redacted] number I can contact to inquire if my phone is still in the car? It has been challenging to reach you, and I doubt my phone is still there. Please consider providing a [redacted] number for lost items in your vehicles. Sadly, my phone was my only means to access the internet, and now I am reliant on a friend's phone. This experience has been frustrating, and I may not use your services again.

I reported a driver who I found to be unsafe. The driver was frequently using her phone to change songs while driving instead of focusing on the road. In addition, she was quite impolite during the entire trip. After my ride, I provided her with a low rating and left a comment. However, LYFT responded by deactivating my account. I am confused about the situation and believe this is not the appropriate way to handle customers who are providing feedback to help improve the service and ensure safety on the roads. This response is unacceptable.

This is Mary Sindel. I requested a ride approximately 30 minutes ago. I called the store where I was picked up, and they confirmed I had my purse when I left. I suspect I left my purse in the car when I arrived at my house on Friday, Oct. 4th, around 3:45 PM. My contact number is [redacted]. The pick-up location was [redacted] W. Thunderbird Rd, Glendale, AZ [redacted] from Birds and Beyond store. The drop-off was at [redacted] W. Garden Dr., Phoenix, AZ. The beige purse contains my cell phone, wallet, pills, and lipstick. I sat in the back right seat. I am hoping to reach the driver, a medium-sized man from Arizona who previously lived in Casa Grande. Please assist in reaching out to him and have him contact me as soon as possible.