App said driver had arrived when he wasn't at the location. I called Driver. He said he was there but was not. Driver hung up and cancelled the ride.

GetHuman3170408's Problem With a Ride issue with Lyft from June 2019

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Account holder name, Email address on account, Phone number on account, and Date of birth
The issue in GetHuman3170408's own words
I had a ride scheduled a ride with Ponciano: (License *JWL***). I listed the exact pick up address on the app. When a text arrived stating that he had arrived, but wasn't there, I called him. *He told me he was at the location. I told him he wasn't and asked where he was. He said he was at a bus stop. I said he wasn't at the bus stop near my location. Was he across the street at a different bus stop? He said was at a bus stop. I told him the address again and said there were no cars on the block I was at. He hung up. I then got the notice from Lyft that he'd cancelled the ride. Clearly he had not been at the address, he was not honest about it, and after waiting for him, I had to schedule another ride. **Every Lyft driver has been terrific until Ponciano, and the driver I got after him, Patricia, was also excellent.**The only suggestion I have re: "fixing" the situation is for management to talk with that driver about how to treat customers. My only other thought is that perhaps he doesn't speak English well and couldn't handle the situation. *Thank you for your attention to this matter.
You can make it right by helping the driver to get better skills in dealing with customers.
Customer for several months. Have always had great service and drivers.
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Problem With a Ride issue
Reported by GetHuman3170408
Jun 30th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 46515 others
0 customers following this


GetHuman3170408 started working on this issue
Jun 30th, 2019 5:10am

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