I was charged a cancellation fee twice for drivers that never showed up. The cancellati...
GetHuman2469459's customer service issue with Lyft from March 2019
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The issue in GetHuman2469459's own words
I was charged a cancellation fee twice for drivers that never showed up. The cancellation fee, was charged back to back. I contacted both drivers to assist them with finding me. * driver never answered and hit me with a cancellation charge. The *nd driver, requested for the same pick up, hung up on me as I attempted to explain where he could find me. The pick up was my children school (Salem Elementary in Aoex, NC). I cannot understand how you cannot find a customer there. I am requesting reimbursement for both the cancellation charges placed on my account. I might just use uber from now on.
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