I was charged a cancellation fee twice for drivers that never showed up. The cancellati...

GetHuman2469459's customer service issue with Lyft from March 2019

2 views
 | 
40777 similar
 | 
0 following
Help with my Lyft issue
First: share to improve GetHuman2469459's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2469459's next move: go to the Lyft help center.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2469459 will want to follow the link below to head to their help center. We will check on GetHuman2469459 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2469459 may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
The issue in GetHuman2469459's own words
I was charged a cancellation fee twice for drivers that never showed up. The cancellation fee, was charged back to back. I contacted both drivers to assist them with finding me. * driver never answered and hit me with a cancellation charge. The *nd driver, requested for the same pick up, hung up on me as I attempted to explain where he could find me. The pick up was my children school (Salem Elementary in Aoex, NC). I cannot understand how you cannot find a customer there. I am requesting reimbursement for both the cancellation charges placed on my account. I might just use uber from now on.
GetHuman2469459 did not yet indicate what Lyft should do to make this right.
I have an issue with Lyft too
How GetHuman2469459 fixed the problem
We are waiting for GetHuman2469459 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Lyft's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Lyft issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2469459 fixes it.
This email address isn't valid

Lyft

Customer service issue
Reported by GetHuman2469459
Mar 13th, 2019 - 5 mons ago
I have an issue with Lyft too
Not resolved
Seen by 2 customers so far
Similar issue to 40777 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2469459 started working on this issue
Mar 13th 8:38am