I was charged a cancellation fee twice for drivers that never showed up. The cancellati...

GetHuman2469459's customer service issue with Lyft from March 2019

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The issue in GetHuman2469459's own words
I was charged a cancellation fee twice for drivers that never showed up. The cancellation fee, was charged back to back. I contacted both drivers to assist them with finding me. * driver never answered and hit me with a cancellation charge. The *nd driver, requested for the same pick up, hung up on me as I attempted to explain where he could find me. The pick up was my children school (Salem Elementary in Aoex, NC). I cannot understand how you cannot find a customer there. I am requesting reimbursement for both the cancellation charges placed on my account. I might just use uber from now on.
GetHuman2469459 did not yet indicate what Lyft should do to make this right.
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Customer service issue
Reported by GetHuman2469459
Mar 13th, 2019 - 5 mons ago
I have an issue with Lyft too
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Seen by 2 customers so far
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GetHuman2469459 started working on this issue
Mar 13th 8:38am