I'm trying to apply a lyft referral code but I keep getting 'cannot apply a referral be...

GetHuman-moneitia's customer service issue with Lyft from February 2019

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The issue in GetHuman-moneitia's own words
I am trying to contact alive human agent to correct my account. ... I'm trying to apply a lyft referral code but I keep getting 'cannot apply a referral because another one has already been applied.' I have one referral code active. l will like to remove the active referral code and place another referral code in its place, immediately.
this is especially frustrating for me because I am not able to be where I wanted to go in a timely way.
they can make this right by removing the active referral code so I can place the referral code a type of like on my account.
I am a new customer and expected a smooth ride without any hitches.
I tried to fix this by uninstalling and reinstalling the software as well as uninstalling and reinstalling it only different phones and with no results because it's you have been my same account numbers with the same referral code already applied to my account.
I have an issue with Lyft too
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Lyft

Lyft application
Customer service issue
Reported by GetHuman-moneitia
Feb 18th, 2019 - 8 mons ago
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Items needed
Account holder name
Email address on account
Phone number on account
Date of birth
Timeline
GetHuman-moneitia started working on this issue
Feb 18th 2:23am
GetHuman-moneitia indicated the issue is not fixed yet.
Feb 18th 2:32am