I was called by a friend who lives a distance away asking me to pick her up and take he...

GetHuman-katbrr's customer service issue with Lyft from February 2019

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The issue in GetHuman-katbrr's own words
I was called by a friend who lives a distance away asking me to pick her up and take her to her grandmothers house. I called lyft. I gave them my card number and expected them to pick her up. Lyft would text me on the hour about another pick up time. The next morning, my friend texted me and stated that Lyft never picked her up. Yesterday, I received a fraud report from my bank stating that Lyft had charged my bank account * times. Lyft statement was that my card would only be charged if the customer was picked up. This says to me "SCAM" and if not resolved I will pursue the problem.*Kathy Barrett telephone * **********
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Customer service issue
Reported by GetHuman-katbrr
Feb 7th, 2019 - 4 mons ago
I have an issue with Lyft too
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Seen by 4 customers so far
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GetHuman-katbrr started working on this issue
Feb 7th 5:04pm