When I ordered my lyft, my estimated arrival time was before my Amtrak ticketed train l...
GetHuman-xandram's customer service issue with Lyft from January 2019
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The issue in GetHuman-xandram's own words
When I ordered my lyft, my estimated arrival time was before my Amtrak ticketed train left* then lyft switched to a different, “closer” driver, who wasn’t closer at all and it made me miss my train, costing me $**. The driver who picked me up was lovely, but Lyft shouldn’t have changed my drivers. I understand that there’s an algorithm, but if the map had been better, Lyft would have known that the closer driver had no way of making a left turn onto Girard Avenue from Zoological drive* there’s a giant brick bridge pillar that’s sat there blocking traffic for the last century. instead, she had to go a half mile out of her way, then back in order to pick me up. **I would like a refund of the $** I spent covering the difference for my second train ticket. My driver was lovely and shouldn’t be penalized for following the app’s instructions.
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