I am a person with disabilities.I was accepted into the MBTA Paratransit pilot program...
GetHuman-salmau's customer service issue with Lyft from January 2019
Help with my Lyft issue
First: share to improve GetHuman-salmau's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-salmau's next move: find and follow the right step-by-step guide.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-salmau will need to dig through the advice provided by Lyft, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-salmau can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Lyft has better answers for you: Lyft Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-salmau may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
The issue in GetHuman-salmau's own words
I am a person with disabilities.I was accepted into the MBTA Paratransit pilot program about a year ago and have been using it successfully. About * weeks I purchased a new phone ( a droid device) I had been using an iPhone. I installed the Lyft app that day but had to make a new account because I didn’t have the info from the *sr one. When I created the account with the same credit card * & of my name my *.** reduced fare did not appear in the cost of the trip. The only difference was the email account I uses . Here’s what I’ve tried to fix the problem.None these have worked:I reinstalled the Lyft app using my original email.I reapplied to the MBTA Lyft pilot program about * weeks ago. Being a person with disabilities I use your service frequently.Resolving this problem would be appreciated.
GetHuman-salmau did not yet indicate what Lyft should do to make this right.
I have an issue with Lyft too
How GetHuman-salmau fixed the problem
We are waiting for GetHuman-salmau to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.