I use lyft a lot and am an excellent customer. **However right now I am absolutely furi...

GetHuman1834120's customer service issue with Lyft from December 2018

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The issue in GetHuman1834120's own words
I use lyft a lot and am an excellent customer. **However right now I am absolutely furious and disgusted with the driver I should have had. *I am a young heart attack and stroke survivor, and as such I have some mild minor disabilities. *This driver waited until I appeared on the stairs of my friend’s apartment with a big heavy bag in both hands then he moved up the street a bit. As a survivor of a heart attack and stroke I couldn’t run down the stairs after him an certainly it with bags in my hands! The stairs are tall and steep and I did t war to fall. I must take unfamiliar steep stairs slowly especially if I can’t hold onto something. *When he saw me attempting to slowly descend the tall stairs. He then hit the gas and drove off leaving me locked out at the top of the stairs! **This is quite unprofesional! Perhaps he is in the wrong line of work! I strongly suggest some kind of discipline occur**I need this man to know that some people who use lyft are disabled and require a small amount of patience! *Driving up the street a few feet after you’ve seen your patron then hitting the gas and speeding off because she moves slowly is UNACCEPTABLE!!!**It is also unconscionable that he did this the day after Christmas!*I am demanding my five dollar no-show fee be refunded since I did show up! I should not be punished for being mildly disabled and having to move just a little bit slower! I would rather it not be the case! **You should not keep people in employment Who, upon sight, are willing to drive off on disabled people who are trying to manage bags and also may be moving a little slower, the day after Christmas!**Please have someone call me regarding this! ***-***-******Thank you *Lia Cibes

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Lyft

Customer service issue
Reported by GetHuman1834120
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 34669 others
0 customers following this

Timeline

GetHuman1834120 started working on this issue
Dec 26th, 2018 7:30pm

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