Lyft Customer Service Issues

I believe someone has accessed my Lyft account in Los Angeles, even though I am currently in Utah. Recently, a Lyft driver called me assuming he was picking me up. I only used Lyft last on November 15th to go to the airport and then again this morning in Provo, Utah. Needless to say, I did not authorize the following rides in L.A.: November 28th at 10:24 pm for $33.15, December 2nd at 6:14 pm for $5.42, and today, December 4th at 3:28 pm for $5.42. I have been in Utah since November 15th and won't be back in Los Angeles until December 13th. I'd appreciate it if these L.A. rides could be removed from my bill, as I didn't take them. I'm concerned someone else is using my account. Is there a customer service number I can call to resolve this? I've always been happy with Lyft's service and plan to use it on my return. However, I can't afford to cover rides I didn't take. Please, refund the charges for the unauthorized rides and advise me on next steps. Thank you.

Last night, I received a call from a Lyft driver looking for Erin. I mentioned that my daughter is named Erin and could have her own Lyft account, so maybe my number was mistakenly listed on her account. I shared my daughter's number with the driver. This morning, my daughter informed me that she received a call from a Lyft driver looking for her but she hadn't requested a ride. Surprisingly, I then received a "no show receipt" from Lyft. I want to clarify that I didn't book a Lyft for myself or anyone else, and only I should have the authority to do so with my account. The thought that someone else could use my account is concerning. I need assistance to resolve this matter promptly, or I may need to cancel my Lyft account. Unauthorized use of my account is worrying, and I would appreciate your help in addressing this issue.

On Saturday, I accidentally left my watch in a Lyft ride. Despite reaching out to Lyft support and the driver, I have not received a response. I have even involved local authorities. I urge Lyft to intervene and help facilitate the return of my lost item by contacting the unresponsive driver and ensuring I can retrieve my watch promptly.

I have used Lyft a few times, but my experience has not been consistent. Two out of five rides having issues is unacceptable. The company scheduled a pick-up, only for the driver to switch last minute after making me wait. Today, a driver claimed to be near my home, but went in the opposite direction to Granger, making me late for work. The app indicated I would be charged for their mistake. Additionally, the driver prolonged the ride unnecessarily, causing further delays. This lack of professionalism has resulted in a negative impact on my income and time management. The inability to pre-set a pick-up time forces customers to wait anxiously. It's frustrating to depend on a service that doesn't deliver as expected. This experience has pushed me to consider switching to Uber for more reliable service.

Last evening, I requested a Lyft ride. The driver, Matthew, appeared displeased as soon as I entered the car, mentioning that my destination in Buena Park was inconvenient for him to reach Lakewood on time. Feeling uncomfortable, I considered getting out, but he insisted on taking me. However, after a short distance, he changed his mind and suggested dropping me off somewhere nearby. Not wanting to be left in an unfamiliar area, I asked to be taken home or to my son's house, which he refused due to it being out of his way. Upon returning me home, he expressed frustration at the situation, mentioning being late for his plans. The experience left me feeling uneasy, prompting me to switch to Uber for a safer ride. I am requesting a full refund for this distressing and unsettling trip.

I have been driving around Falls Church, Virginia near Routes 50 and 7 waiting for ride requests without success. Today, between 2:00 and 3:30 pm, I did not receive any calls. I received a text from Lyft at around 3:30 pm stating they would call me back in 10 minutes, but they did not. I am unsure of the issue but would appreciate it if someone could text me back at [redacted] to help resolve this matter. Thank you in advance.

Hello, I am reaching out on behalf of my sister, Edna Williams, who recently utilized a Lyft ride from Paddington Way to the racetrack. The driver, Roberto, displayed extremely rude behavior towards her when she requested him to wait for her as she had forgotten her phone at home. Unfortunately, he declined her request abruptly and drove off, leaving her stranded. Being a nurse at Celebration Hospital, we have frequently utilized Lyft services, but an individual with such a negative attitude like Roberto should not be representing your company. This incident resulted in my sister having to walk 7 miles back home. If drivers like Mr. Roberto are the face of your company, we may need to explore other transportation options moving forward. Kindly refrain from assigning Mr. Roberto as our driver in any future rides. Thank you.

My daughter, wife, and I were waiting for a Lyft driver named Donnie with a Honda Civic and license plate HYV8604. Unfortunately, the driver became upset when my daughter started crying, pulled the car over, and kicked us out. Despite requesting his information to report him to Lyft, he sped away with our groceries before eventually stopping for us to retrieve them from the trunk. When attempting to order another Lyft, we noticed our debit card was stuck on payment pending. It was a distressing situation as our family's safety felt compromised. The Lyft account is under my wife's name. Any guidance on how to proceed would be appreciated. Thank you for your assistance. - Michael H.

A driver named Marc (license plate 7RRV496) picked me up and displayed very rude behavior. He was visibly upset that I had brought food on the ride. After mentioning I was unaware of any policy against food, he sternly stated, “I’ve given 1,[redacted] rides and no one brings food in my car!” When I asked if he could wait for me to finish, he agreed. Placing my tea container on the roof of his car momentarily to adjust it, he suddenly shouted that he would not provide the ride as I had disrespected his vehicle. Despite my attempts to explain, he accused me of disrespect and drove off, canceling the ride while I was still at the car. I had to request a new Lyft, making me late to my destination. This encounter with Marc was one of the worst I've experienced with a Lyft driver, and I am disheartened by the lack of consequences for such behavior. Finding a way to file a complaint has also been a challenge, adding to my frustration with the service.

My sister, Susan L., used your service yesterday, December 7th at 4:46pm. She was picked up at [redacted] Foley St, Southern Kin restaurant in Somerville, MA. The driver's name was Steven. Unfortunately, when she was dropped off at Tappan St in Melrose, MA, she left her curtains in the car, and Steven drove away without returning them. We've been trying to reach Steven, but he hasn't been responsive. He even falsely claimed he dropped her off in Boston and overcharged her. This is the second time Susan has had issues with your service. Previously, a driver took off with her pocketbook containing $[redacted]. I need Steven's last name to take legal action, or I will pursue charges against Lyft. If we don't hear from you by the end of the day, I will escalate this matter to the state police and consult my friend for advice since he advocated for legal action after the previous incident. Your immediate attention is needed to resolve these matters promptly.

I have been charged once again for a ride I did not take or request. I have attached my bank statement and a detailed record of the rides I have taken, including the drivers, times, amounts, and dates. I did not take a ride this morning on 12/08/[redacted] at 12:22AM for $23.20. It is frustrating to see these unauthorized charges repeatedly. I find it difficult to understand why my account keeps getting charged for rides I did not authorize. I always make payments for my rides immediately, so waking up to discover additional charges for rides I did not take is unacceptable. I am tired of having to email Lyft about these issues almost every other week. I keep meticulous records of all my rides due to these recurrent issues. Please refund the $23.20 for the ride I did not take on 12/08 at 12:22AM. My card number ends in [redacted].

Hello, I reached out to Lyft through email earlier, but wanted to try this platform too. This morning around 8:30am, I took a Lyft to work. I can't remember the driver's name, but he was from Brazil. I can provide the pickup and drop-off locations via email. I was seated in the back right side on the passenger side, charging my iPhone 8 with a rose gold and white case. The lock screen shows a black and white photo of a willow tree. If you can find out who the driver was and if my phone is still in their possession, I would greatly appreciate it. Please respond to me at your earliest convenience. Thank you.

Yesterday, my Lyft driver at 19th Ave and Bethany had a license plate number that didn't match the car. After meeting, he mentioned he recently changed license numbers. I expressed my concern and considered calling another Lyft. He responded rudely, implying I should go ahead and get another ride, tossing my items in the car. I don't have the license plate number anymore, but I have his phone number: [redacted]. Shortly afterward, I was charged $5 for missing the ride. I requested a new ride with Khalib, which went smoothly. However, I'm disappointed about the $5 charge due to the incorrect license plate information on the profile. I felt uneasy about the situation and believe the driver displayed discriminatory behavior.

I spoke with a representative from Left earlier today. I require an earlier pick-up time than scheduled, which is not available on the app. The representative was supposed to contact the driver to arrange this but did not follow through. If I do not receive a call within the next 30 minutes, I may have to cancel the ride and switch to Glover. I need to be picked up promptly at 5 AM tomorrow to reach the Jacksonville airport.

Subject: Payment Error and Incorrect Receipt from LYFT Hello, I received an email from LYFT regarding a payment error, but there seems to be a misunderstanding. The ride I took should have been $18.78, not the amount claimed in the receipt for 29 miles. The actual distance between the pickup and drop-off locations is only 9-10 miles. The receipt is inaccurate as it states a 27.09-mile ride within 35 minutes, which is impossible. Furthermore, the receipt indicates a pick-up and drop-off at a location in Bowie, Maryland, which is incorrect as I have never been there. I have a history of rides with LYFT averaging around $18, and I prefer your service over Uber. I hope LYFT can rectify these discrepancies promptly as I value using your service. Your attention to this matter is appreciated. Thank you, Nelly

Yesterday, I requested a Lyft ride from an Avon, CT supermarket to Tarriffville, CT. Lyft charged me over $6 for a short distance within the supermarket, which I believe is incorrect. Subsequently, I was charged over $16 for the ride to Tariffville. Tonight, on December 9th, I arranged a Lyft ride from The Simsbury, CT Library to my home in Tariffville. The driver was supposed to arrive in 11 minutes but never showed up. Despite my attempts to contact him, he did not respond to calls or texts. After waiting an hour, I got a ride from a friend. However, I was still charged over $8 for the undelivered trip. I am seeking a refund for these charges that were not justified.

On December 8th, I encountered an issue with Lyft. I had booked a ride from a local coffee shop to the airport, but the driver had app problems and we had to stop to address it. Due to an app notification, I was at risk of being charged if I didn't contact the driver. Consequently, I had to cancel the ride, get out, and attempt to request a new one. Despite my efforts, the new driver ended up being farther away. I got dropped off just four miles from my starting point and had to wait for a new driver. The driver with app issues was paid in cash. Looking at my payment history, I see three charges: $3.14, $7.21, and $34.31. The only legitimate charge should be $34.31, but I believe I deserve a refund due to the inconvenience and added stress of having to cancel and rebook the ride, which made me late for my flight. Your assistance with this matter is greatly appreciated.

I arranged for a ride to pick me up at Burlington south light rail to 1 Shawns Way early in the evening. Arriving at the station five minutes early, I was told my driver was there. Though I couldn't spot the vehicle due to the dark, the driver insisted they were across the street when I called. Unfortunately, without being able to see the license plate, I didn't cross over. Regrettably, I missed the ride and had to wait for another one in the cold for the next 9 minutes. It was challenging without the driver having their dashboard light on, and I couldn't approach vehicles to verify if they were the ride.

My wife and I finished work at 3:30 a.m. and immediately requested a Lyft. We experienced over an hour of waiting before a nearby driver was found, but they kept canceling. After multiple cancellations, we waited for another driver who was already on a ride, adding 24 minutes to our wait time. We rely heavily on Lyft and spent a significant amount of money on this ride. Having to wait outside in the cold for an hour and a half was not ideal. Due to the inconvenience, we believe a discount or some form of compensation would be appropriate. Our time at home is limited, as we work long shifts and have four teenagers to take care of. Depending on Lyft for transportation and being left stranded was a terrible experience. Despite this, we still appreciate the usual great service Lyft provides. Thank you for your attention to this matter. Thanks, Willard

I misplaced my eyeglasses in a Lyft vehicle today, December 10, [redacted], at 12:45 PM. The driver, Matthew, was driving a gray Toyota Corolla with the license plate W52JXN. The trip was from [redacted] Oak Tree Avenue in South Plainfield, New Jersey, to 34 Mountain Blvd. in Warren, NJ. I was seated directly behind the driver, and I suspect the glasses may have fallen on the floor or seat. I have been trying to contact the driver through the Lyft number provided, but it leads to a help page on their website. This situation is urgent as my son has health issues and requires my assistance. The ride coordination was done through Logisticare of New Jersey. Losing my glasses has made daily activities challenging for me, especially in assisting my son. Matthew lives in the neighboring town. Thank you for understanding and any assistance you can provide.