Want to add a tip for a driver. Amazing that your automated help doesn't address and th...

GetHuman-kriha's customer service issue with Lyft from December 2018

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The issue in GetHuman-kriha's own words
Want to add a tip for a driver. Amazing that your automated help doesn't address and there is no way to contact you. I opened a ticket and got a response that made it sound like the driver did something wrong - which he didn't. I just want to add a tip post ** hours because your app didn't accept the one done at time of driving even though it presented like it did. I can't believe there is no way to customize help topics and no way to contact your company if you are a passenger with a non-emergency topic. I will be using UBER in the future because this is unacceptable IMHO.
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Customer service issue
Reported by GetHuman-kriha
Dec 7th, 2018 - 6 mons ago
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GetHuman-kriha started working on this issue
Dec 7th, 2018 4:29pm