i requested a ride today, Wednesday, December *th around *:** pm & my lyft driver, Hild...

GetHuman1699889's customer service issue with Lyft from December 2018

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The issue in GetHuman1699889's own words
i requested a ride today, Wednesday, December *th around *:** pm & my lyft driver, Hilda, in a Chevy Surburban (HKN****) started the ride ** minutes before my pickup, i looked at the maps & she was going to my destination without even picking me up. i called her & told her to just cancel the ride. she did not. it’s now **:** pm & she is still driving around on my ride. please help. i am going to get charged a ridiculous amount of money for a ride i did not even take.
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Lyft

Customer service issue
Reported by GetHuman1699889
Dec 6th, 2018 - a mon ago
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Seen by 6 customers so far
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Timeline
GetHuman1699889 started working on this issue
Dec 6th, 2018 3:06am