All of my information has changed because of divorce... name change, address change, dr...

GetHuman-joyklan's customer service issue with Lyft from November 2018

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Top Tip from another customer
To change your account information just log into your Optimum account and you can see all your information there.
The issue in GetHuman-joyklan's own words
All of my information has changed because of divorce... name change, address change, drivers license, except for my phone number. Since your app recognizes phone * it takes me to my current account. It asks for my old drivers license *. I don't have that information! I CAN'T UPDATE THIS INFORMATION MYSELF! PLEASE HELP! CALL ME ***-***-****, OR PROVIDE A PHONE *. This has been ongoing. If I don't get help, I can't use the product!
GetHuman-joyklan did not yet indicate what Lyft should do to make this right.
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Customer service issue
Reported by GetHuman-joyklan
Nov 29th, 2018 - 9 mons ago
I have an issue with Lyft too
Seen by 3 customers so far
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Items needed
Account holder name
Email address on account
Phone number on account
Date of birth
GetHuman-joyklan started working on this issue
Nov 29th, 2018 2:01pm
GetHuman-joyklan indicated the issue is not fixed yet.
Dec 7th, 2018 5:00am