Lyft Customer Service

Answers to Common Problems

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Lyft.
As for contacting Lyft, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.
See Lyft Phone Number & Contact Info

Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Lyft.
How Do I Change My Lyft Profile Picture? Learn how to quickly change your Lyft profile picture on the Lyft app. Read more
How Do I Change the City I Am Driving in on Lyft? As a Lyft driver, you can change the city you are driving in on Lyft and ensure that you have everything in place before relocating.... Read more
How Do I Check the Balance on My Lyft Gift Card? You've received a Lyft gift card but don't know how much is on it. Finding the balance is easy using the mobile app or going online.... Read more
What Do I Do If My Lyft Gift Card Balance Won't Load? If you checked your Lyft gift card balance only to discover that it wouldn't load, then something, somewhere has gone wrong. Figure... Read more
How Do I Change My Profile Picture on Lyft? You can change several elements of your Lyft profile including your profile photo. Changing your profile phot on Lyft depends on whether... Read more
Why Have I Not Been Paid by Lyft? This article lists the potential reasons why a Lyft driver might not be receiving his or her pay from Lyft when requested. The most... Read more
How do I request a refund from Lyft? If for whatever reason you were charged by Lyft incorrectly, or if you simply aren't happy with your ride and want to request a refund,... Read more
How Do I Use My Lyft Gift Card for My Purchase? If you have a Lyft gift card, you have to redeem it online and apply the balance to your Lyft account to use it. However, if you have... Read more
What do I do if I was charged incorrectly by Lyft? Lyft offers various mobility services with dynamic pricing based on demand. To dispute a charge, visit the website, log in, click "Help,"... Read more
What Do I Do If My Lyft Account Is on Hold? This article describes what to do if a hold has been placed on your Lyft account. The instructions provided here apply to both Lyft... Read more
How Do I Send Someone a Lyft Gift Card? Lyft gift cards are available in the amounts of $25-$100. You can send someone a gift card by going to the gift card page on the official... Read more
How Do I Dispute a Charge with Lyft? If you were wrongfully charged for a no-show charge, cancellation charge, an overcharge or charged for a ride you did not take you... Read more
How do I report a problem with my ride to Lyft? If for whatever reason you had an issue with your driver or your ride with Lyft, you should let them know as soon as possible. Here's... Read more
How Do I Change My Phone Number on Lyft? Changing a phone number for a Lyft account is an easy process that can be done in only a minute or two. Open your Lyft account and... Read more
What do I do if my Lyft app is not working? If you went to book a ride with Lyft and noticed the app isn't working or that you are having problems with your app, here are the... Read more
There's more!
Click below to show 8 more questions, answers, and complete guides to common Lyft customer support problems.

Recent reasons customers contacted Lyft:

Ho. I'm a Lyft driver. So I've been updated on my payments. So Hertz whom I'm renting t...
Cannot read first number pin
I can't get in my account on Lyft
I need to get a refund for a lyft membership that I never authorized
I keep getting charged *.** a month for a membership that I didn’t do!
I ordered a Lyft it charged my card then it did not get me the ride. I was standing out...
I recently received a low rating. I have no idea who it was and it's unfair because I'm...
I have a charge due that shouldn’t be there and it won’t let me book a ride and I need...
They disabled my account with no explanation, Ive been contacting Lyft through the app...
I’m reporting you to the BBB my ride made me wait ** minutes longer then sat at a stop...
The driver came out to pick me up and pulled off leaving me there
Thomas Boyd need to be picked up **********
I need to be picked up Thomas Lee Boyd please just drop off
My son, who works about * miles from home, was charged almost $** for a one-way ride ho...
Emergency situation need a ride can pay later Emergency

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Does GetHuman work with Lyft?

GetHuman does not work with Lyft's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Lyft at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Lyft's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Answered on this page:

How Do I Find My Lyft Receipt?
What do you do if you left something in a Lyft?
How Do I Fix an Issue with My Lyft Driver Account??
How Do I Request a Refund to a Gift Card from Lyft?
How Do I Get Back a Disabled Lyft Account?
Why Is My Promo Code with Lyft Not Working?
How Do I Buy a Gift Card from Lyft?
Solutions to common issues

Contacting Lyft at a Glance

Lyft has no phone number
Lyft has no chat option
Lyft has no customer email
Lyft has 2 help forumsBEST
Lyft has 1 twitter handle
Lyft has no facebook page
Lyft Phone Number and Contact Information

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