I don't understand the maps used for routing. I was going from East West Highway and B...

GetHuman-leahbra's customer service issue with Lyft from November 2018

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The issue in GetHuman-leahbra's own words
I don't understand the maps used for routing. I was going from East West Highway and Brookville, Chevy Chase MD to Union Market, DC. Route and price were based on a bizarre route to I *** to Rt **. It was much shorter and quicker to go through the city. At my request, the driver followed WAZE to save time but I got charged for the longer route. This has happened multiple times when I go to the airport. I feel like the map navigator Lyft uses is programmed to scam the customer. I would like a refund but more importantly, how can the charge be changed to reflect the actual time and mileage?*Leah Brasch
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Customer service issue
Reported by GetHuman-leahbra
Nov 4th, 2018 - a mon ago
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GetHuman-leahbra started working on this issue
Nov 4th 3:27am