I woke up this morning to find my account overdrafted due to a Lyft I ordered two days...

GetHuman1462920's customer service issue with Lyft from November 2018

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The issue in GetHuman1462920's own words
I woke up this morning to find my account overdrafted due to a Lyft I ordered two days ago that was quoted to me at $**, but ended up costing $**. Apparently the route the driver took resulted in us taking an hour and a half to get home and going all the way out to Queens to do so. Having lived in the city my whole life, I know this wasn’t the most efficient route, and clearly lead to me being charged almost double the rate that was initially quoted to me, which I’m sure I don’t have to explain is beyond unacceptable. I understand it’s Lyft’s policy to usually extend ride credit instead of actual reimbursement in situations like this, but seeing as I now have to make several stressful calls to my bank and try to stave off any overdraft fees, I believe I’m more than deserving of a refund. I’ve used the app for years and was brought to tears by the stress this brought on, especially with no notice to me. Looking forward to hearing from you soon.
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Lyft

Customer service issue
Reported by GetHuman1462920
Nov 1st, 2018 - a mon ago
I have an issue with Lyft too
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Seen by 2 customers so far
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Timeline
GetHuman1462920 started working on this issue
Nov 1st 11:22am