on October **th, I called for my first ride with Lyft. There was a road blocked, so I...
GetHuman-bkagan's customer service issue with Lyft from October 2018
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The issue in GetHuman-bkagan's own words
on October **th, I called for my first ride with Lyft. There was a road blocked, so I called the driver to suggest what alternate road to take. The driver was unable to tell me where she was and so I was having a really hard time try to tell her where to go. she kept hanging up on me after a couple of minutes and finally she wouldn't answer my call at all. a minute later I received a message that my ride was cancelled. that seemed to be for the best under the circumstances, though it made me ** minutes late for an appointment. That was bad enough, but them I got charge $** for a Lyft cancellation fee -- even though I wasn't the one to cancel the ride!!*I would like my money refunded.*it was my first experience with Lyft, and what a disaster!
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