To whom it may concern, **I am writing to you regarding my mother. I set-up Lyft pick...

GetHuman-metitebe's customer service issue with Lyft from October 2018

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The issue in GetHuman-metitebe's own words
To whom it may concern, **I am writing to you regarding my mother. I set-up Lyft pick-ups for her to be pick*drop off from Beltsville, MD to Takoma Park, MD and back, however, there has been a few times where the driver will call to announce their arrival but not at the programmed destination (i.e. Bethesda, Silver Spring...). We are not sure why that is happening, and every time Lyft charges her cancellation fees, even though it was not her fault. We would like to resolve this issue by hopefully getting a refund for the cancellation fees, and hopefully get some advice*help on how to avoid this issue. I look forward to hearing from someone with Lyft to resolve the issue. I would also like to point out that besides the small issue that we have run into, we enjoy and appreciate your service. **Kind regards,*Meti Tebebe
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Customer service issue
Reported by GetHuman-metitebe
Oct 19th, 2018 - a mon ago
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GetHuman-metitebe started working on this issue
Oct 19th 5:06pm